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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
4
Replace an older microwave
on November 29, 2016
Posted by: LR1234
from Newton MA
Expertise:Expert
Replaced a working unit so we could have a stainless steel unit to match other appliances.
Works well so far (only a few days old)
Supplied user manual leaves a lot to be desired. I downloaded the complets manual from the web site which was a great improvement. I know it costs to produce a munual but it should be supplied with the unit.
Works well so far (only a few days old)
Supplied user manual leaves a lot to be desired. I downloaded the complets manual from the web site which was a great improvement. I know it costs to produce a munual but it should be supplied with the unit.
Pros: Bright display, Inexpensive
Cons: manual leaves a lot to be desired
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Died 2 months out of the 1 yr. warranty
on January 26, 2017
Posted by: lldd
from Michigan, USA
I would not recommend this microwave. It stopped heating just two months out of the 1 year warranty. I contacted Samsung who had an authorized repair person contact me and the megatron (which has a 10 year warranty) is bad but also several other of the electronics! Would have cost more than I paid to buy it to fix!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 9, 2022
Hello lldd,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave stopped heating just two months out of the one-year warranty. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide to try when your Samsung microwave is not working or has stopped heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFW/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144484450
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave stopped heating just two months out of the one-year warranty. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide to try when your Samsung microwave is not working or has stopped heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFW/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144484450
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Designed to fail
on March 23, 2017
Posted by: Veteran1969
Bought this with a bundle thinking Samsung was quality. 2 1/2 years later this microwave is failing and when I asked the sales person, he says that's about how long they are designed to last. I wonder how much longer my other appliances will last
Pros: looks nice
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 15, 2022
Hello Veteran1969,
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave failed after two years. We understand how inconvenient it is for you. It's not the experience we want you to have with our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try if your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME18H704SFG/AA
Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144406630
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave failed after two years. We understand how inconvenient it is for you. It's not the experience we want you to have with our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try if your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME18H704SFG/AA
Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144406630
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your money
on November 26, 2017
Posted by: seab
from Mechanicsville VA
Expertise:Intermediate
Have only been using for 15 months....starting making excessive noise on Thanksgiving and while it is still heating the food it is also heating the plates and containers. Not worth fixing according to a technician.
VERY disappointed in Samsung appliances. Also had a refrigerator that died literally 24 hrs after the 5 year extended warranty exoured on New Years Eve. I am beginning to dread holidays and kitchen appliances!!
VERY disappointed in Samsung appliances. Also had a refrigerator that died literally 24 hrs after the 5 year extended warranty exoured on New Years Eve. I am beginning to dread holidays and kitchen appliances!!
Pros: Inexpensive
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 11, 2022
Hello seab,
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave makes excessive noise on Thanksgiving. We apologize for the inconvenience this has caused you, especially since it died 24 hours after the five-year extended warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide you can try if your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may also refer to pages 17-18 of the user manual for the cookware guide, which you can check.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144390557
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave makes excessive noise on Thanksgiving. We apologize for the inconvenience this has caused you, especially since it died 24 hours after the five-year extended warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide you can try if your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may also refer to pages 17-18 of the user manual for the cookware guide, which you can check.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144390557
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
No download for operators manual.
on October 14, 2014
Posted by: mastergunner
from Jermyn, PA, USA
Expertise:Intermediate
Must use trial and error to figure out some of the features. I have for a month and still no manual.
Pros: easy mounting
Cons: no operators manual
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
3
Response from Samsung USBy Noraina, Samsung Care, April 13, 2022
Hello mastergunner,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I'm sorry to hear that you didn't receive your user's manual for your microwave. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf for your user's manual.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144398927.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung microwave. I'm sorry to hear that you didn't receive your user's manual for your microwave. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf for your user's manual.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144398927.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
turntable
on November 4, 2014
Posted by: WwwwZZ
from Arkansas
Expertise:Intermediate
turntable doesn't set properly on turntable ring, frequently pushes turntable off gear, stopping turntable.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ms. Samsung, HQ, November 13, 2014
I'm sorry to hear you're having an issue with your ME18H704SFS, WwwwZZ. Please try removing both the turntable and roller ring and washing them in warm, soapy water to remove any debris or residue that might be impacting how they function. If, after replacing them properly, the issue continues, please contact Samsung's Support Team for assistance through this link: http://www.samsung.com/us/support/service/request
Thank you!
Ms. Samsung
Thank you!
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
3
Users Manual is lacking
on July 8, 2015
Posted by: bmanpoo
from Overland Park, KS, USA
I really can't hardly rate this unit by any criteria yet, but I had to choose some stars to get to this point I think. Anyway, I haven't even used this unit yet, but I'm greatly disappointed in the user manual included in the box. It tells you very little. I was mystified. It has all these features, and you just have to guess how to use it. I thought surely there's more. So I searched the Samsung website, and sure nuf, there is a much more comprehensive manual there. But you really had to seach for it, and select a "more" button to even find it.
I guess it saves a few bucks to not print a manual and include in the boxed unit, but come on..
I guess it saves a few bucks to not print a manual and include in the boxed unit, but come on..
I would recommend this to a friend!
Features
5
Performance
3
Design
1
Value
4
Response from Samsung USBy Camille , Samsung Care, April 25, 2022
Hi bmanpoo.
Thank you for reaching out regarding your 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel user manual. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you with this, I will be providing you with this link to your user manual.
How to clean your Samsung gas cooktop
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144440928
^Camille
Thank you for reaching out regarding your 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel user manual. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you with this, I will be providing you with this link to your user manual.
How to clean your Samsung gas cooktop
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144440928
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Wish it worked as good as it looks
on February 10, 2016
Posted by: Giallo14
Expertise:Intermediate
The first unit I got was defective and had to be replaced due to internal fan/motor issues. This micro is very attractive and I love the black stainless finish along with the other matching Samsung appliances. Installation went very smoothly. Pros: appearance, simple controls, fits well over range. Cons: door opens and closes hard, cooktop lights are much too dim even on hi, touchpad must be pressed very hard, timer does not function at all, some other functions do not work as described (Soften/Melt, Snack, Kids Meals). I do not personally use some of the functions that do not work on this unit, so I will keep it. I am not confident in this unit, but it currently works fine for the basic uses I need it for and it looks nice in my kitchen.
Pros: black stainless finish, overall attractive design, simple controls
Cons: timer and several other functions do not operate, hard to open and close door, must press hard on touchpad, cooktop lights very dim even on hi
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy Trisha, Samsung Care, August 25, 2022
Hi Giallo14,
We are glad you are using one of our Samsung products. We apologize for the inconvenience of the microwave not working properly. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
I recommend clicking these links for a basic troubleshooting guide:
Cook top lamp is too dim. See page 24.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144839599) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad you are using one of our Samsung products. We apologize for the inconvenience of the microwave not working properly. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
I recommend clicking these links for a basic troubleshooting guide:
Cook top lamp is too dim. See page 24.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144839599) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US