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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
4
Love it!
on November 1, 2018
Posted by: Locnation
from Pittsburgh PA
Expertise:Intermediate
I bought this 3 months ago, It's very nice, and quiet!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Heats great, looks good....
on November 9, 2018
Posted by: RobbieV69
from Cincinnati Ohio
Expertise:Intermediate
After the 1st week with my new microwave, I have the follwong observations:
1. Heats fast, love the reheat option.
2. Looks good in my kitchen. I replaced an older Samsung white microwave with this one in stainless steel.
3. I had put up 4 microwaves in the past 3 months. Didn’t figure I needed much more than the templates to put it up. WRONG!!! Apparently, Samsung is the only manufacturer that defaults the ventilation to the outside. Every other defaults to recirculating. So, I had to take it back down, change the position of the blower, and put it back up.
4. The touchpad is black with no back light. Very hard to see unless you have all the lights on in your kitchen.
1. Heats fast, love the reheat option.
2. Looks good in my kitchen. I replaced an older Samsung white microwave with this one in stainless steel.
3. I had put up 4 microwaves in the past 3 months. Didn’t figure I needed much more than the templates to put it up. WRONG!!! Apparently, Samsung is the only manufacturer that defaults the ventilation to the outside. Every other defaults to recirculating. So, I had to take it back down, change the position of the blower, and put it back up.
4. The touchpad is black with no back light. Very hard to see unless you have all the lights on in your kitchen.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
2
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, November 9, 2018
Samsung loves that you love your new microwave! We value you as customer and your opinion matters to us. Thank you for taking the time to provide your feedback. Thank you for choosing Samsung! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Frustrating
on November 10, 2018
Posted by: Got2shop1145
from Las Vegas
Expertise:Expert
Had for over a year now. Basic features work well, but it doesnt Allow you to use the Timer while the microwave is in use!!?? That is crazy.
It’s also quite hard to push the digital “touch” buttons. Hurts my fingers that are getting arthritis.
It’s also quite hard to push the digital “touch” buttons. Hurts my fingers that are getting arthritis.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, May 31, 2019
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Never again
on December 4, 2018
Posted by: AnnieBG
from Arkansas
Expertise:Intermediate
The turntable does not align on the notched holder as the holder does not stand tall enough to catch the turntable. Popcorn burns if left to pop by the sensor. The filter on the underside will not stay popped in place and pops out multiple times per day.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, February 22, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139219665.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
exhaust problems
on January 6, 2019
Posted by: T Bone007
from Spring
Expertise:Intermediate
Ours is the over the range Miro wave oven, it doesn't seem to exhaust the smoke through the vent to the outside the house when we use the vent option. The smoke seems like it's going through the oven then it comes out of the front of the oven vents and not out through the hood.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, January 25, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. You will need to contact a professional installer concerning your venting system. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Fire hazard
on January 22, 2019
Posted by: Daninmi
from Flint mi
Expertise:Expert
Installed the microwave christmas eve. Here i am not even a month later it smells like electrical fire and stopped heating our food.i have only used this microwave maybe 5 times.stick to cell phones there samsung....
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Dissapointed
on February 1, 2019
Posted by: Bruno03
from Monroe, LA.
Expertise:Intermediate
Bought this m/wave along with 3 other Samsung appliances 6 mths ago. Not happy with any of them. Samsung makes great TV's and cell phones but the appliances come up short in my opinion. The clock on the m/wave loses about 1 min/mth. The button for the light is positioned between the timer and turntable on/off button. The various on/off, hi/lo/off positions are a little confusing. The hi/lo/off button has to be pressed exceptionally hard to actuate.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, February 4, 2019
I know how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Features
on February 22, 2019
Posted by: Agc1
from Sacramento,CA
Expertise:Intermediate
I like the features and the ease of use and the sensing unit..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, February 25, 2019
Awesome News! Everyone wants their appliance to be innovative with ease of use, and glad you have found that in your new Samsung microwave. Happy Cooking! Welcome to the Samsung Experience! ^Cat
Written by a customer while visiting Samsung US