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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
4
Great product except for night light
on March 22, 2019
Posted by: Jax55
from Florida
Expertise:Expert
The microwave works as advertised. However, there is no way to disable the auto night light that comes on every evening at 7PM. The manual lists how to enable it but nothing about disabling the function.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, March 25, 2019
LIGHT HI/LO/OFF BUTTON
The Light button allows you to select a light setting for
your microwave.
Press (times): 1 2 3
Light: High Low Off
This information can be found on page 10 of the user manual. Here is a link http://bit.ly/2QbR65q to download a copy of the user manual. Thank you for being a part of the Samsung family. ^Cat
The Light button allows you to select a light setting for
your microwave.
Press (times): 1 2 3
Light: High Low Off
This information can be found on page 10 of the user manual. Here is a link http://bit.ly/2QbR65q to download a copy of the user manual. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Don't do it
on April 16, 2019
Posted by: Kay Jay
from 46312
Expertise:Expert
Got this in Oct 2018 and it went out April 2019. 7 months and it's dead. Then the repair company they put with me is horrible... I know not to get another appliance from Samsung.. period!
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, May 8, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Not Worth the Money
on May 31, 2019
Posted by: JenNJ
from NJ
the microwave stopped working within the year of warranty and we were given a new device. now a year later it turns off randomly. unhappy with product.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 4, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139856505.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6353
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6353
Written by a customer while visiting Samsung US
Customer Rating
1
The turntable cracked within 1 yr
on May 31, 2019
Posted by: Tiany
from USA
first time i try to cook some popcorn in it, the turntable cracked!!! the default timer was 3 minutes and i even turned it off at 2:30, when i opened the door there are broken glasses all over!
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, June 3, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Not Quality
on June 11, 2019
Posted by: Ishcababble
from WI
our first one was bad of the box. the 2nd one only made it about 11 months before breaking. the buttons are also extremely hard to push in.
Features
3
Performance
4
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 14, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your microwave, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139909311.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7731
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7731
Written by a customer while visiting Samsung US
Customer Rating
3
a bit disappointed
on June 22, 2019
Posted by: mlookie
from SoFLA
too late now, but be aware that this microwave doesn't allow user to set the timer while using the microwave oven function. ridiculous - my lg micro/combo was able to do this.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, June 24, 2019
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Pass on this microwave
on July 4, 2019
Posted by: 2112CP
well, let's see...the clock does not keep correct time and the keypad is very difficult to push. we purchased 4 appliances all at the same time and are not happy with any of them.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, July 8, 2019
2112CP, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
1. Clock:
The Clock is a 12- or 24-hour clock. Use Control Setup to change mode, or to turn on or off Daylight Saving Time. 12-hour mode: Touch CLOCK, enter time, touch the Start control, select A.M. or P.M., then touch Start control again. 24-hour mode: Touch CLOCK, enter time, then touch the Start control.
2. Eco Mode:
Eco Mode reduces standby power usage. When you press the ECO MODE button once, the display will go out and the microwave shifts to the mode which minimizes power usage.
To cancel the ECO MODE, press ECO MODE button once again,
or press any other button.
Thank you for being a part of the Samsung family! ^Cat
1. Clock:
The Clock is a 12- or 24-hour clock. Use Control Setup to change mode, or to turn on or off Daylight Saving Time. 12-hour mode: Touch CLOCK, enter time, touch the Start control, select A.M. or P.M., then touch Start control again. 24-hour mode: Touch CLOCK, enter time, then touch the Start control.
2. Eco Mode:
Eco Mode reduces standby power usage. When you press the ECO MODE button once, the display will go out and the microwave shifts to the mode which minimizes power usage.
To cancel the ECO MODE, press ECO MODE button once again,
or press any other button.
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Great Microwave
on August 12, 2019
Posted by: jfl1950
from Jacksonville, TX
[This review was collected as part of a promotion.] when you install the mounting bracket you might want to double check as i used the pattern they supplied and came up 1/2" too low.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US