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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
2
Not a good buy
on August 18, 2019
Posted by: Arkieblogger
from Arkansas
after 20 months the door would not latch. luckily we have the 5-year warranty. the turntable does not sit on its center point, so slips and does not rotate. the top filter is very difficult to remove.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, August 19, 2019
Thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Family Friendly
on August 26, 2019
Posted by: Ramakfam
from Naperville, il
[This review was collected as part of a promotion.] this comes with a rack , which is great when heating two meals at a time. the outside and inside surface cleans easy. the cooking sensor is perfect for pizza, popcorn and bake potatoes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, August 27, 2019
So happy to hear that you are loving your microwave and all the features that make cooking easier. Happy Cooking. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Very unhappy
on September 10, 2019
Posted by: Amanda
bought our brand new microwave home had it mounted and everything plugged it in and nothing worked. tried different plugs that we knew was working and nothing had to take it back and get a new one.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, September 18, 2019
Thank you for taking the time to provide us with your feedback. Samsung values your opinion and is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
OK Microwave
on September 23, 2019
Posted by: N8erRater
[This review was collected as part of a promotion.] the microwave was ok when it worked. i though i wouldn't miss the add 1 minute or 30 sec buttons from other manufacturers, but i did. after 8 months the microwave died will cooking potatoes.
Features
3
Performance
4
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, September 25, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome microwave
on October 11, 2019
Posted by: Dergi3
from Tn
[This review was collected as part of a promotion.] works great! even got it on sale! no more but popcorn! everything seems to work better than expected.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, January 2, 2020
Your microwaves sleek design and innovative features is a wonderful addition to any kitchen, and glad you found that match with Samsung. Welcome to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Poor quality
on October 11, 2019
Posted by: Stpgnph
[This review was collected as part of a promotion.] reheat options 1, 2, 3 ..... should be better labeled. what is what.
had to repair it 2 months after warranty expired.
turn table many times doesn't turn.
had to repair it 2 months after warranty expired.
turn table many times doesn't turn.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, December 31, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Best microwave
on October 11, 2019
Posted by: Dee Dee
[This review was collected as part of a promotion.] this microwave is a life saver for small meals when it's only me to cook for. i can warm and cook in short amount of time. easy to keep clean and the performance is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, December 31, 2019
Excellent News! Your microwaves sleek design and quiet but, powerful performance is a wonderful addition to any kitchen, and glad you found that match with Samsung. Welcome to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Flip Flop
on October 11, 2019
Posted by: Silva
after a couple of years, the microwave, stopped working. i have had it repaired three times. presently, it sits inoperable because now the touch panel stopped working. i am very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 31, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US