 |
Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
4
SoFar So Good
on October 12, 2019
Posted by: jfl1950
from Jacksonville, TX
[This review was collected as part of a promotion.] my wife finds it hard to see into. might be the dark color and light not being bright enough.
i find reading the panel at night is impossible i use a flashlight to see it.
i find reading the panel at night is impossible i use a flashlight to see it.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, October 16, 2019
We appreciate the feedback you provided about your microwave. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Solid Microwave
on October 12, 2019
Posted by: MJack
[This review was collected as part of a promotion.] well, it's a good looking microwave and cooks my popcorn perfectly... no problems with it! 2 thumbs up from this guy!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, October 16, 2019
Being amazing is true perfection! Thank you for taking the time to tell us how much you love your new microwave. We are thrilled to know it has added a little something special to your kitchen. Happy Cooking! Welcome to the Samsung Experience. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Stainless Steel Microwave
on October 12, 2019
Posted by: Warren
from Decatur
[This review was collected as part of a promotion.] i love my stainless steel microwave because it's fingerprint resistant, fast and efficient. also, it's quiet and cooks evenly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, October 16, 2019
Your microwaves sleek design and quiet but, powerful performance is a wonderful addition to any kitchen, and glad you found that match with Samsung. Welcome to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Never buy a Samsung applicance again
on October 13, 2019
Posted by: James
[This review was collected as part of a promotion.] this microwave is already failing after 2 years d now it won't cook or heat food. the grease screen that covers the fan does not stay locked in place.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 14, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek looking
on October 13, 2019
Posted by: Xena
[This review was collected as part of a promotion.] great looking microwave that will enhance your kitchen appliances. works great. has all the buttons you need and looks really good in the kitchen. has rotating tray and adjustable shelf.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, October 14, 2019
That's fantastic news. Thank you for taking the time to tell us how much you love your new microwave. We are thrilled to know it has added a little something special to your kitchen. Happy Cooking! Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
bad machine
on October 15, 2019
Posted by: kw02webe
from 10965
[This review was collected as part of a promotion.] the paint inside was chipping when i got it. the tray comes off track. it leaves things undercooked and cold. it trips the breaker even when its the only device on.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 15, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Dissapointed
on October 15, 2019
Posted by: Jos1975
[This review was collected as part of a promotion.] manf 2/18. fail 9/19. disappointed fail so soon, warranty out. door sensor failure, fan stopped working, volume bad. online support tried to help, couldn't. rather buy a new then pay for fix.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 16, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140579865.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 22682
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 22682
Written by a customer while visiting Samsung US
Customer Rating
1
No good!
on October 27, 2019
Posted by: CMarie
we purchased an older home & the built in microwave was already installed. looked nice and worked for about a week. had it repaired & shortly after it wasn't heating again! this is a piece of junk.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 28, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US