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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Customer Rating
1
Stopped working after 12 days!!!!!!
on April 5, 2015
Posted by: KitchenWarrior
from Washington, DC, USA
Bought 2/15/15
Installed 3/20/15
Stopped working 4/1/15 - completely dead!
Service to come 4/6/15
Would have rated lower if I could have.
Installed 3/20/15
Stopped working 4/1/15 - completely dead!
Service to come 4/6/15
Would have rated lower if I could have.
Also bought Samsung Refrigerator, DW & Range at the same time. I hope they continue working!!
Cons: Poor quality, Did not meet expectations, not working!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, July 22, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it stopped working completely after 12 days of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144723184.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it stopped working completely after 12 days of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144723184.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
2
Garbage, look elsewhere
on September 22, 2021
Posted by: Andrew
we've had this microwave for just over two years and in that time we've had it repaired once. it has stopped functioning again now and is of course out of warranty. far too expensive for how crappy it is.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, September 23, 2021
I realize your experience has been less than ideal, and I can understand why you are upset with the microwave experiencing problems. I wish there was more that we could do. Unfortunately, the best option would be a service repair. If you do change your mind about having a technician; You can use the link below. Thank you for being a crucial part of Samsung. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
4
Door Melted on the bottom
on October 11, 2015
Posted by: SunnyBee
from Wiscon, FL 34601, USA
Expertise:Expert
The door melted on the bottom, should be covered under warranty, can't recommend it unless the product is either replaced or parts given to repair.
Pros: Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Died in 2 years
on January 31, 2022
Posted by: Nikegal
from Advance
i will never purchase a samsung appliance again. my house is just over two years old, and was built as a custom home. i was so excited to have samsung appliances because they look so pretty. but every single one has had issues and it has been a horrible experience. now, this microwave just died. of course it is out of warranty so there is nothing i can do. my samsung tv has lasted 10 years with no problems. my appliances have been terrible from the start. every single one of them has had an issue. never again will i buy an appliance from samsung ever!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy Carrie Galvan, samsungcare, February 1, 2022
Hey there. I can only imagine how difficult this concern has been for you. I understand the situation you are in, but at this time. We can only recommend reaching out to a service center to help deal with this inquiry. Thank you for providing this review to us. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
3
Works great, but not for long
on July 23, 2017
Posted by: elevatorman54
from Atlanta
Expertise:Expert
Works great for about 2-3 years then something breaks. Magnetron this time, last time was the ribbon connector
Pros: good design
Cons: Poor quality, short lifespan
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Response from Samsung USBy Noraina, Samsung Care, April 19, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as the magnetron is broken. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty information of your microwave. It says the product has a year warranty for the parts and labor, and ten years for parts warranty for the magnetron.
You can visit this link https://www.samsung.com/us/support/service/ to request service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144418318.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as the magnetron is broken. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty information of your microwave. It says the product has a year warranty for the parts and labor, and ten years for parts warranty for the magnetron.
You can visit this link https://www.samsung.com/us/support/service/ to request service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144418318.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 7, 2014
Posted by: Areuretired2
from Warren, OH, USA
Expertise:Intermediate
From the easy to use keypad to the ceramic enamel interior this is a very nice microwave. This is really a great value. It's much better that our previous one. I recommend this product.
Pros: Bright display, Inexpensive, Durable, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Glitch !!!!
on September 23, 2014
Posted by: DeeRein
from Atlanta, GA, USA
Expertise:Intermediate
I fell in love with this product the moment I saw it at the store. It is beautiful! This very first week I used this product i could not turn the vent off. I had to disconnect the entire
product in order to reboot. It has not happened again. I guest it was just a glitch.
product in order to reboot. It has not happened again. I guest it was just a glitch.
Pros: Durable, Realistic color
Cons: Did not meet expectations
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on February 4, 2015
Posted by: tenstang
Expertise:Intermediate
Love all the features, especially the ability to turn off the turntable.
The reheat feature is also very cool in that it automatically senses and projects the appropriate time to reheat. Very Nice Enhancement!!
The reheat feature is also very cool in that it automatically senses and projects the appropriate time to reheat. Very Nice Enhancement!!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US