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Customer Reviews Collected from Samsung US |
Samsung - 9.5 Cu. Ft. 15-Cycle Electric Dryer with Steam - Platinum
Average Customer Rating:
4.4
Rating breakdown 43 reviews
5 Stars
33
4 Stars
4
3 Stars
2
2 Stars
0
1 Star
4
83%of customers recommend this product.
(
35 out of
42)
Customer Reviews for Samsung - 9.5 Cu. Ft. 15-Cycle Electric Dryer with Steam - Platinum
Customer Rating
5
Excellent Dryer
on June 21, 2014
Posted by: JN9121
Expertise:Intermediate
I purchased this along with the top loading washer (Model: WA56H9000AP) and am impressed with the quality of both machines. The dryer has plenty of settings for different types of items to be dried along with refresh and wrinkle out option. All drying options work as the manual specified. The Eco-Dry option does have the clothes coming out a little damp for certain fabric types but it is not a defect since it is stated in the manual that it may happen. On Normal drying option the sensor effectively dries based on the the dryness level that it was set too. The controls is simple to use and has an app used in conjunction with iOS or Android base device to help diagnose issues. All controls are pretty intuitive an easy to adjust according to your needs. Wrinkle Prevent option can be added to dry cycle and the dryer will intermittently tumble the load after drying until the door is opened. Comes with a nice Anti-Static option for those dry air winter days. Convenient Sanitize option to ensure proper bedding care especially for those with infestation problems or anyone who likes to be sanitary. The My Cycle option is very handy for choosing a preset that you know you will continually use and saves you a little time if you've switched to a different drying option.
Cons for the dryer though is that not all items come out wrinkle free with the Wrinkle Away option. Clothes sometimes came out with more creases following the manual's instructions with no more than 4 items. I've found that the Wrinkle Away option is best used for Non-Iron clothes. The dryer also leaked at the door when I put in a polyester shower curtain. The touch control panel does have a delay so for those who are impatient just push it once and wait for the options to be accepted and if it doesn't that means that that option is not available for that drying setting.
Overall the dryer dries clothes with a large capacity enough for a king comforter to easily fit in without the need to turn it out during the drying period for it to be completely dry. Plenty of drying options including energy efficient drying options. And lastly it looks amazing.
Pros: Bright display, Durable, energy efficient drying
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellant Washier
on June 3, 2014
Posted by: ExcitedCustoMer
from Alabama, USA
I am in love this is yet by far the best washier I have ever used/had.
love the features love how deep and easy it cleans. i have told all my friends and family this is the washoer to get...
love the features love how deep and easy it cleans. i have told all my friends and family this is the washoer to get...
Pros: Realistic color
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great
on February 14, 2015
Posted by: brokenfrown
from va
Expertise:Expert
super size and light on the inside is a nice touch sensor dry is nice along with lint trap that does not let small pieces fall down in bottom
great for ppl with lots of kids reduces my loads from 12 to 5 weekly
great for ppl with lots of kids reduces my loads from 12 to 5 weekly
Pros: size
Cons: price
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great Dryer!
on February 17, 2015
Posted by: Kwalls
from Oklahoma, USA
Expertise:Expert
It dries my clothes in 1 cycle. I never have to start the dryer again to get a load dry. The size is awesome!
Pros: capacity
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Washer for our familiy
on March 1, 2015
Posted by: JASinHC2
from San Antonio, TX, USA
Expertise:Intermediate
This washer is perfect for our large family. It is quiet, washes a lot of clothes at once, has more cycles than I knew there were prior to getting the machine. We have had it for about a month now and laundry day does not take as long and the clothes are cleaner than in the past.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The drum size
on September 3, 2014
Posted by: WTFowler
Expertise:Beginner
Hard on the back to reach in the drum. I would probably /should've thought more about the size. The lint cleaner is a pain and spreads dust and lint everywhere. Better to take it outside and shake it and then rinse off and let dry overnight.
Pros: Bright display, Durable, Realistic color
Cons: Too big
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Camille , Samsung Care, August 24, 2022
Hi WTFowler.
We apologize that your experience with the dryer drum and lint filter was less than ideal. We appreciate all concerns that help us understand how to improve our products.
I suggest you also check this video link to help you clean your dryer's lint filter.
https://www.youtube.com/watch?v=T5En60U_Uao
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144835931) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize that your experience with the dryer drum and lint filter was less than ideal. We appreciate all concerns that help us understand how to improve our products.
I suggest you also check this video link to help you clean your dryer's lint filter.
https://www.youtube.com/watch?v=T5En60U_Uao
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144835931) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Best Dryer Ever Owned
on March 26, 2016
Posted by: Cleanqueen
This is by far the best dryer I have ever owned it is quite and efficient. I can select from a variety of settings based on my needs. My clothes don't only feel cleaner they are fresher and softer. If you are in the market for a new dryer you won't regret going with a Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Design flaw
on January 9, 2015
Posted by: Anonymous
from Hutto, TX, USA
Expertise:Intermediate
Do not buy this dryer. Within a month of owning this dryer the turbine has come loose twice.
After experiencing this issue first hand i did some research and i am not the only one. All i ask is do your research before you buy.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Ms. Samsung, HQ, January 12, 2015
Hi Nickpfluge,
I'm sorry to hear you're having an issue with your new DV56H9000EP Dryer. If you haven't done so already, please contact Samsung for assistance. You can submit an online service request through this page: http://www.samsung.com/us/support/service/request
Thank you,
Ms. Samsung
I'm sorry to hear you're having an issue with your new DV56H9000EP Dryer. If you haven't done so already, please contact Samsung for assistance. You can submit an online service request through this page: http://www.samsung.com/us/support/service/request
Thank you,
Ms. Samsung
Written by a customer while visiting Samsung US