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Customer Reviews Collected from Samsung US |
Samsung - 5.6 Cu. Ft. 15-Cycle High-Efficiency Steam Top-Loading Washer - Platinum
Average Customer Rating:
4
Rating breakdown 46 reviews
5 Stars
30
4 Stars
5
3 Stars
2
2 Stars
1
1 Star
8
79%of customers recommend this product.
(
33 out of
42)
Customer Reviews for Samsung - 5.6 Cu. Ft. 15-Cycle High-Efficiency Steam Top-Loading Washer - Platinum
Customer Rating
5
Great Washer!
on February 17, 2015
Posted by: Kwalls
from Oklahoma, USA
Expertise:Expert
This is a great washer! The amount of space inside is fantastic!
Pros: capacity
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Machine handles huge loads easily
on November 1, 2015
Posted by: Clanfeargus
from Spring Valley, CA, USA
Expertise:Expert
I purchased this top loading washing machine and the matching gas dryer as a surprise present for my wife while she was away. She has always hated the front loading machine that came with our home, mold problems along the front seal. I am flat amazed at their performance! I work heavy construction, and come home most days covered in grime, and have to be constantly doing wash to keep work clothes ready for heavy use. The first time I used this washing machine and dryer, I was able to load them with a weeks worth of clothes in one load, with plenty of room to spare.This would normally have been three loads on the old machines. What a time saver!! The clothes came out much cleaner and fresher than we were used to from the other machines. I did a lot of searches online before picking this model, and really like the EZ-Reach design for a huge capacity top loading machine. The wife is gonna love this when she gets home.
Pros: easy to reach the bottom of the tub
Cons: you need to make sure it will fit in the space you
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So far it's Great!
on October 17, 2014
Posted by: VegGal
I just had this washing machine installed yesterday. I've already done 8 loads. In in my old washer that really would have been more like 16 loads. I have 3 kids, with 1 potty training, and the other two still small enough to get covered in dirt, so when my other washer broke the laundry piled up fast. After one day I'm already caught up!
I love how much I can fit into the machine. I put my King sized comforter into the machine, and there was room for the mattress cover, the bed sheets, and the pillow cases too! That's everything for my bed all in one load!
I switched from a front load machine to this, so I was nervous about whether or not it would be easier to reach to the bottom to retrieve the clothes vs. bending down to reach to the back of a front load machine. This machine lives up to the EZ reach design. It's even easy to reach the last baby sock that always gets left behind!
The look and feel of the machine is nice and stylish too, it even plays a cute song for the signal instead of just a beep.
I love how much I can fit into the machine. I put my King sized comforter into the machine, and there was room for the mattress cover, the bed sheets, and the pillow cases too! That's everything for my bed all in one load!
I switched from a front load machine to this, so I was nervous about whether or not it would be easier to reach to the bottom to retrieve the clothes vs. bending down to reach to the back of a front load machine. This machine lives up to the EZ reach design. It's even easy to reach the last baby sock that always gets left behind!
The look and feel of the machine is nice and stylish too, it even plays a cute song for the signal instead of just a beep.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
disappointed
on January 17, 2016
Posted by: 321fhg
from Atlanta, GA, USA
Expertise:Intermediate
This washer worked great for 6 month. It reduced our weekly loads by 50%. It suddenly started to have a spin cycle failure with all our loads. The problem has escalated to no longer having a successful spin cycle. For a "top of the line" washer this is not acceptable.....
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
This prodcut has major design flaws
on August 12, 2016
Posted by: nowhatessamsungwasher
from Colorado, USA
Expertise:Expert
Brand new machine has had internal hose fall of twice in the first two months. Flooded laundry room and beyond. water just poured out of machine.
The clamp that holds the internal hose on is too weak to do the job.
DO NOT BUY THIS MACHINE!!!!
Cons: Poor quality, poor design
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your money
on February 25, 2017
Posted by: Laundry4eight
from NE
Expertise:Expert
Noticed when placing clothes in drum, the clothes on top stayed on top throughout entire wash cycle. They weren't agitated AT ALL! Called tech support & was told that if clothes were completely wet then they were clean. I don't agree. I've resorted to pausing wash cycle halfway through & moving clothes around in water manually.
Also noticed that bleach was being dispensed about 1 minute before completion of wash cycle & water was drained. Service call resulted in technician being told by Samsung support, "if bleach is dispensed any time during wash cycle there is not a problem". I manually have to add bleach to wash cycle.
ALSO, the "stainless steel" laminate on the inside lid above the drum is peeling. Very surprised that this is not covered under warranty because it is a cosmetic fault. Must've been caused by improper use application of detergent & bleach??????
Also noticed that bleach was being dispensed about 1 minute before completion of wash cycle & water was drained. Service call resulted in technician being told by Samsung support, "if bleach is dispensed any time during wash cycle there is not a problem". I manually have to add bleach to wash cycle.
ALSO, the "stainless steel" laminate on the inside lid above the drum is peeling. Very surprised that this is not covered under warranty because it is a cosmetic fault. Must've been caused by improper use application of detergent & bleach??????
Pros: large capacity
Cons: Poor quality, poor customer service
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
This is the quickest, quiestest, most beautiful washer I have ever owned.
on March 22, 2017
Posted by: nece770
from Lynnwood, WA, USA
Expertise:Expert
I can't believe it is on when it is doing the wash. It is that quiet. Don't let all the choices intimidate you-it is very intuitive. You will save money using this machine and your clothes are going to last longer. I just love this washer and dryer. I never thought I would say that about a washer and dryer in my life.
Pros: Bright display, Realistic color, Durable, Inexpensive
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow Totally Impressed!!!
on June 11, 2015
Posted by: Twoshea
from MI
Expertise:Intermediate
We have had this washer for 6 months. My husband picked it out as a surprise and of course it was. Having always owned a washer with agitator to beat the clothes clean I was apprehensive of it's cleaning power without beating the clothes to death. With the cool clear lid and locking door feature we washed our first load. One it was quiet, two we stood there like two kids watching it checking load level for how much water to use. (WOW) There are settings for everything. And a cute chime we did not expect when it was done. Then a king size comforter test the thing is so huge you could almost do two at once. This is top of the line modern technology at it's best! And they look beautiful the design is awesome everyone gives us compliments and are also impressed.
I would advise pre-treating heavy soiled clothes. And being so huge measure your door ways first(31+ inches required and that is tight), we had to take off the door trim because we have a older home.
Your friends and family will want to come and do their laundry and with a matching dryer your clothes are softer, feel great and no more clothes being beaten to rags. Your clothes will last longer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US