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Customer Reviews Collected from Samsung US |
Samsung - 5.6 Cu. Ft. 15-Cycle High-Efficiency Steam Top-Loading Washer - Platinum
Average Customer Rating:
4
Rating breakdown 46 reviews
5 Stars
30
4 Stars
5
3 Stars
2
2 Stars
1
1 Star
8
79%of customers recommend this product.
(
33 out of
42)
Customer Reviews for Samsung - 5.6 Cu. Ft. 15-Cycle High-Efficiency Steam Top-Loading Washer - Platinum
Customer Rating
5
Giant capacity and cleans AWESOME !!
on June 3, 2015
Posted by: Lafattack
from Summerville, SC, USA
Expertise:Expert
Iv'e had this washer about a week and had a ton of clothes ( 1.5 wks worth ) due to my prior washing machine giving in. Washed King size comforters with ease, what really impressed me was the fact the machine washed 6 pillows without a hiccup. I have a toddler that ruined ( so I thought ) some pillows with juice, kool-aid, chocolate and who knows the rest. Used the steam cycle with bleach and they all are snow white and good as new. Actually they smell better than new now. A little tricky to level. Follow the owner manual instructions to level. Using a level didn't get it close enough for optimal performance and balancing. Would recommend to anyone anytime, SO FAR...
Pros: Bright display, many options
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Decision I have ever made
on January 26, 2015
Posted by: MrsCookie
Please do not buy this washing machine. I have had so much trouble with mine. I had to have it repaired about 1 month after I purchased it. It does not get our clothes clean, it leaves soap residue on the clothing, fabric softener leaks out of compartment onto clothing, staining clothing. It doesn't use enough water to completely wet all the laundry in the tub. I pause the machine, add more water, and then turn it back on. (I realize it is HE and is saving water but if it doesn't get my clothes clean then it isn't doing the job it is supposed to do). It has ruined clothing from the stains left from soap and fabric softener. The dryer is equally horrible. I will never purchase Samsung again.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 8, 2022
Hello MrsCookie,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
The clothes are not clean
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Cycles, settings, and features on your Samsung Washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144580031
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
The clothes are not clean
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Cycles, settings, and features on your Samsung Washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144580031
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Worst washer I've ever owned
on March 10, 2016
Posted by: beluga2010
from San Diego, CA
Expertise:Expert
I've made a mistake by switching to the this top loader washer. I ended up not saving $$ on my water bill since I have to wash every load twice to get my clothes clean. Always have to use extra rinse option and yet, one cycle is not enough. Clothes comes out still dirty and more wrinkles than washing with a top load. I never pack my clothes, barely fill the tub with less than half of its capacity. I do not recommend this washer, save your $$. A much less expensive washer can wash clothes much better than this one.
Cons: Poor quality, Did not meet expectations, more wrinkles
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great size, perfect for everyone!
on August 12, 2016
Posted by: ParadiseLiving
from Hawaii, USA
I am very satisfied with this washer that we recently purchased. Our old washer was just not big enough. We would have to spend extra money to go to the laundromat to wash our comforters and spent lots of money. This washer is not only great because of the multiple features it has... aqua jets, sanitize, drum light, etc,. but you save time on doing laundry by minimizing how many loads you need to wash. Great buy, totally worth it!!!
Pros: Durable, heavy duty, eco friendly, efficient
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on August 31, 2016
Posted by: Aline76
from Miami, FL, USA
Expertise:Expert
I love this machine..... The features... The looks
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big tub
on September 8, 2016
Posted by: Dmalik1227
from Canton, GA, USA
Love my Samsung Top Load Washer with EZ Reach it has the big tub and my wife also love it cause she short and can reach to the bottom of the tub with using a step stool.
Pros: Bright display, Realistic color, Durable, big tub, ez reach
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Rust and Balance issues
on September 9, 2016
Posted by: Marmee
from Franklin, TN, USA
Expertise:Intermediate
This washer gets out of balance easily and you have to reach in and readjust the load too often. Also, I have had problems with rust. The"stainless steel" inside rim is a plastic film which has peeled away from the inside edge and is all rusty.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Great Washer
on October 2, 2016
Posted by: BrittBratt
from Dallas, TX, USA
So far I haven't had any issues with this washer. I love how my clothes come out, and even love the sounds it plays once its done with its washing cycle.
Pros: Bright display, Realistic color
Cons: vibrates to hard on certain cycles
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US