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Customer Reviews Collected from Samsung US |
Samsung - 5.6 Cu. Ft. 15-Cycle High-Efficiency Steam Top-Loading Washer - Platinum
Average Customer Rating:
4
Rating breakdown 46 reviews
5 Stars
30
4 Stars
5
3 Stars
2
2 Stars
1
1 Star
8
79%of customers recommend this product.
(
33 out of
42)
Customer Reviews for Samsung - 5.6 Cu. Ft. 15-Cycle High-Efficiency Steam Top-Loading Washer - Platinum
Customer Rating
1
Issues with constant lid break
on December 18, 2016
Posted by: Sherif99
from Austin, TX
Expertise:Intermediate
I bought this washing machine two years ago and purchased an extended insurance after one year. It's because the lid was constantly breaking during the first year and one time, it stopped working. I couldn't trust this washer to last another 3 years. In addition, this washer is such a nuisance when it operates, it's noisy and has strong vibrations. Another obstacle is when I make insurance claim because that's another dilemma. Now I'm looking for options to buy another washer even though the extended insurance did not expire yet, but I can't waste anymore of my time and energy on a dysfunctional washer like this.
Cons: Did not meet expectations, Poor quality, noisy, the lid constantly breaks
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 7, 2022
Hello Sherif99,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this links:
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Samsung washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016
Cycles, settings, and features on your Samsung Washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144575928
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this links:
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Samsung washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016
Cycles, settings, and features on your Samsung Washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144575928
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Quite
on January 2, 2017
Posted by: hewlett
from Oklahoma, USA
Running very quite and have had no trouble with it.
Pros: Bright display, Realistic color, Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This by far one of the best top loader washing machines produced by your company.
on January 26, 2017
Posted by: roverdog9
from Louisville, KY, USA
Expertise:Expert
Only that it has been recalled for a defect. It can be repaired and returned for service though.
Thank you for being honest.
Thank you for being honest.
Pros: Durable, great machine.
I would recommend this to a friend!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, August 9, 2022
Dear Valued Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Reference number: 1144780530
-Trisha-
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Reference number: 1144780530
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Extra Large
on January 29, 2017
Posted by: Alaska01
from Alaska, USA
Expertise:Expert
Tub is big enough for my down cal king comforter and not too deep to reach that last item at bottom of tub.
Pros: Bright display
Cons: interior of rim is pealing back
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Washer
on February 24, 2017
Posted by: kdemo
from Bonaire, GA
I'm absolutely in love with how easy this product is! I had a hand-me-down and really thought it would be more difficult being brand new and so hi-tech looking, but it's really easy. Oh and the size, I can fit almost anything in this thing!
Pros: Bright display, Durable, Inexpensive
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Takes to long
on April 12, 2017
Posted by: Don43
from Henderson Nevada
Expertise:Expert
This washer takes to long to wash a load and doesn't get the clothes the cleanest.
Pros: Inexpensive
Cons: Did not meet expectations, takes to long to wash.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
5
Response from Samsung USBy ROSSINI, Customer Care, June 9, 2022
Hello Don43,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
The clothes are not clean
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Cycles, settings, and features on your Samsung Washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144586364
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
The clothes are not clean
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Cycles, settings, and features on your Samsung Washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144586364
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US