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Customer Reviews Collected from sony.com |
Sony - 7.1-Channel Hi-Res Soundbar with Wireless Subwoofer - Black
Average Customer Rating:
2.6
Rating breakdown 14 reviews
5 Stars
1
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
6
43%of customers recommend this product.
(
6 out of
14)
Customer Reviews for Sony - 7.1-Channel Hi-Res Soundbar with Wireless Subwoofer - Black
Posted by: jorgee
Gender:Male
Verified Purchase:Yes
I bought this sound bar with my new Z9D Sony TV. I do think it adds a lot to the sound quality of the TV. I also like the fact that I can hook up an IPod or thumb drive and listen to my music. I think the sound quality is very good. My only beef is the sub woofer. For the TV sound its fine, but for music it leaves a little to be desired. That's the only reason I didn't give it a 5 star rating. Overall I think its a good product.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Top of the range but lacking in important features
on July 24, 2017
Posted by: Jazze
Gender:Male
this soundbar has no DTS sound fields at all - which means if you are using a DTS-X encoded Ultra HD 4K Blu-ray you will not benefit from using this soundbar.
furthermore the feature to be able to upscale low quality MP3s to hi-res audio begs the question why would you want to play it through a soundbar only
furthermore the feature to be able to upscale low quality MP3s to hi-res audio begs the question why would you want to play it through a soundbar only
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 24, 2017
Hi Jazze, Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America, Latin America, and Asia Pacific. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. -Erin
Written by a customer while visiting sony.com
Customer Rating
1
Works Great At First
on August 12, 2017
Posted by: GreenThumbSD
Gender:Male
The sound is great . . . when there's no latency. The sound bar also changes the transmission setting from transmitter to receiver by itself which makes automatic pairing with my BT headphones a big hassle. NFC stopped working. I have 5 different BT headphones and eventually none of them paired any more. It doesn't want to go to the home page; therefore you can't get into the settings (therefore you can't manually sync the headphones). I rated the Ease of Use a 1 star because of the ongoing troubleshooting requirements.
BTW I've had this sound bar exchanged twice and in the Sony shop once in the past 13 months. The shop replaced the logic board. I had to pay for the outgoing shipping to Sony.
I've invested WAY TOO MUCH time trying to have a consistently pleasant experience with this product. But after 3 sound bars of the same model, the symptoms always seem to occur slowly and progressively worse after maybe a hundred hours of use. I got 2 of these sound bars from Crutchfield and the other directly from Sony.
When I purchased this HT-ST9 I intentionally thought "Who needs an extended warranty on a sound bar--what could possibly go wrong?" I learned my lesson on this new, top end technology.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Bobby275
Gender:Male
Verified Purchase:Yes
Lasted exactly one year and Sony refuses to honor the warranty
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony North America Customer Support, August 26, 2018
Hi Bobby275,
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks!
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks!
Written by a customer while visiting sony.com
Customer Rating
3
Médium features
on September 9, 2018
Posted by: Chokero2930
Gender:Male
I have one but I have another lg 300 sound bar his sound is better that Sony
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 10, 2018
Hi Chokero2930,
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Zac
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Zac
Written by a customer while visiting sony.com
Customer Rating
1
Good at first...
on June 15, 2018
Posted by: Marvingoose
Gender:Male
I purchased the ST9 soundbar last year. Initially, sound quality was good (although I was a bit underwhelmed by volume capacity). After a few months, the sound quality degraded as it was hampered by persistent static and distortion. I considered the possibility that the issue could reside in my environment (bad surge protector/electrical outlet, local interference, bad source equipment...) so I moved the unit around the house to eliminate those potential issues. Unfortunately the distortion persisted.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com