 |
Customer Reviews Collected from Nespresso USA |
Nespresso - Pixie Espresso Maker - Electric Titan
Average Customer Rating:
4.7
Rating breakdown 460 reviews
5 Stars
370
4 Stars
61
3 Stars
21
2 Stars
1
1 Star
7
88%of customers recommend this product.
(
94 out of
107)
Customer Reviews for Nespresso - Pixie Espresso Maker - Electric Titan
Customer Rating
1
Not what it used to be
on February 6, 2025
Posted by: Jl
I am so unhappy with this new model. They took away the power button and the light for low water and call them upgrades. I constantly have water come out into my fresh shot when I’m trying to shut the machine off. Also I sometimes run out of water in the middle of a shot because the water is out. This machine is a huge downgrade to the old model I had for almost 10 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, February 7, 2025
Thank you for your honest review, Jl. We certainly understand your disappointment and we hope you know that we're always here to help. If you'd like to speak with us in an escalated manner, please call us at 800-562-1465 where machine experts are available 24/7. We've noted your feedback for our product team.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent little machine!
on January 26, 2023
Posted by: Ingrid
from Everett, WA
[This review was collected as part of a promotion.] Our previous Nespresso died after 8 years of heavy use. We ordered a Pixie and we just love it. There is no bigger fan of Nespresso (seriously - if they ever need to drop George Clooney as their spokes person they can hire me) and I was miserable for the 6 days while I waited for the new machine to arrive. It makes such great espresso. My only complaint - MAKE MORE DECAF ORIGINAL PODS! I can only drink decaf and I only have three options now.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great machine BUT
on June 2, 2022
Posted by: Sophia
from Livingston, NJ
I bought this machine in April and it has not been working right at all. My two friends who also bought the same machine are having the same problem. After pressing start, it works for 5 seconds and then stops. I have to press it 6 times in order to fill a small espresso cup
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 3, 2022
Thank you for your review. We are dismayed to learn that your Pixie machine does not meet your expectations. We Kindly recommend that you and your friends, visit Nespresso.com/help for online assistance or contact our Machine Experts via our toll-free number 800-562-1465. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Drips and leaks!
on August 23, 2023
Posted by: Jean C
from Boston, MA
I’ve been a Nespresso customer for many years. After my Essenza died after many years of use, I was very excited about purchasing this Pixie Aluminum. Unfortunately this was truly disappointing. Worst machine ever. It drips from the spout so I have to put a cup underneath to catch the water. It also leaks from the bottom of the machine so I have to put a towel under the machine. Given the price of the machine, it should not be doing this!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 24, 2023
We are disappointed to learn that your Pixie machine has not met your expectations. The Pixie comes with a one-year warranty and a lifetime of troubleshooting support through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine!
on November 8, 2022
Posted by: Carlos
from San Juan, Puerto Rico
I have been using my Pixie during more of 6 years and never have confronted any problem with it. Excellent machine!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Still working great after 11 years
on July 8, 2023
Posted by: Big D
from Moraga, CA
I keep waiting for my Pixie to have some issue, but after 11 YEARS it is still going strong. Okay the lower stand is no longer, and the frother is missing its magnetic square, but this machine is amazing. Still delivering great cappuccinos and expressos. Am I missing any quality improvements ? It’s hard to give up an old friend when they are still delivering for you.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
no repair offered, to be changed every 2 years
on January 11, 2025
Posted by: Gabe
from New york
After two yeark te oring gasket needs replacement but Nespresso would not do it. You are basically signing up to replace the machine full price (or small discount every 2 years) with all the concerns in terms of cost and sustainability!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 14, 2025
Thank you for your review. We're sorry to learn that your Pixie did not meet your expectations, and we’re sorry to hear of your disappointment about the out of warranty replacement and repair options. Our troubleshooting and repair service, as well as the offer of a discount on a new machine, are intended to provide solutions for different situations. However, we understand your disappointment and frustration. We appreciate your feedback and will take it into consideration as we continuously strive to improve our products and services. Should you choose to take advantage of our $65.00 repair or the 35% off discount for a new machine, you can reach out at 800.562.1465 for further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Nespresso Machines Aren't Reliable
on November 27, 2023
Posted by: PixieandVertuoProOwner
from SF Bay Area USA
Having both the Pixie and Vertuo Pro, they've all broken or had problems within or soon after the warranty. I was able to get the Pixie repaired/replaced but they all leaked. After a couple years and more issues, we decided to replace it with the Vertuo Pro for the coffee option. It lasted past the 1 year warranty before issues arose in that version too and now, before the 3 year mark, it's completely dead. We've religiously descaled and cleaned our machines. So while the coffee and convenience are great - these machines aren't a good investment - 1-3 years at best.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, November 29, 2023
Thank you for your honest review. All machines come with up to a one-year warranty and a lifetime of troubleshooting support. We will be sure to share your feedback with our product team, and should you need to, don't hesitate to contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA