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Customer Reviews Collected from hp.com |
HP - 951XL High-Yield Ink Cartridge - Cyan
Average Customer Rating:
4.5
Rating breakdown 602 reviews
5 Stars
487
4 Stars
39
3 Stars
21
2 Stars
9
1 Star
46
94%of customers recommend this product.
(
228 out of
243)
Customer Reviews for HP - 951XL High-Yield Ink Cartridge - Cyan
Posted by: lstensta
from Sisters, Or
Verified Purchase:Yes
I bought the ink cartridge and the printer would not recognize it. HP support sent another one. That one also is not being recognized by the printer. It is the correct number and all other colors worked fine. The printer will not work even in black and white without this cartridge.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, February 27, 2019
Hello,
I am sorry that the cartridges you were sent did not work. That sounds like it was disappointing!
Your problem is a bit tricky. The cartridges could be defective, or it could be a compatibility problem.
One thing that you need to check is that the cartridges include 'z10' after the cartridge number (HP 951). If not, you were mistakenly sent cartridges that were customized for a region other than North America.
If they are, it would mean that due to previous purchases, your printer has been set to accept a different region's cartridges. We can fix it though so that you can use North America-region (z10) cartridges.
Probably the best explanation of what happened was presented on the HP Forum here:
h30434.www3.hp.com/t5/Inkjet-Printing/Usin-newer-950XL-ink-cartridges-on-an-older-printer/m-p/6656685#M722221
Please contact us at +1 800-474-6836 for a "regionalization reset". You'll need the following:
- A set of cartridges for your region (these are the z10 cartridges)
- Easy access to your printer
- Access to to the computer you use to send the print jobs to the printer
Mary
HP Care
hp.com/support
I am sorry that the cartridges you were sent did not work. That sounds like it was disappointing!
Your problem is a bit tricky. The cartridges could be defective, or it could be a compatibility problem.
One thing that you need to check is that the cartridges include 'z10' after the cartridge number (HP 951). If not, you were mistakenly sent cartridges that were customized for a region other than North America.
If they are, it would mean that due to previous purchases, your printer has been set to accept a different region's cartridges. We can fix it though so that you can use North America-region (z10) cartridges.
Probably the best explanation of what happened was presented on the HP Forum here:
h30434.www3.hp.com/t5/Inkjet-Printing/Usin-newer-950XL-ink-cartridges-on-an-older-printer/m-p/6656685#M722221
Please contact us at +1 800-474-6836 for a "regionalization reset". You'll need the following:
- A set of cartridges for your region (these are the z10 cartridges)
- Easy access to your printer
- Access to to the computer you use to send the print jobs to the printer
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: SmallBusinessOwner1
from Sacramento, CA
Verified Purchase:Yes
I ordered the cartridge for 2 day delivery, but did not receive it until a week later. The cartridge works fine, but the printer does not work when a single color cartridge is empty rendering the entire printer useless for the entire week.
I would recommend this to a friend!
Features
5
Performance
5
Response from hp.comBy Mary, HP Care, May 8, 2020
Hello,
My apologies for this happening to you. I can understand if you are frustrated with the wait. Unfortunately, the current crisis is delaying most shipments.
There are advantages and disadvantages to different types of printers. Many people prefer the ones like yours, with separate ink cartridges, because you only have to replace each single color as it runs out. To get more information about why you can't print when a cartridge is depleted, you can reference this online document: support.hp.com/us-en/document/c04331666
You should have gotten low ink warnings to help you get a replacement cartridge in a timely fashion.
When you only want to print in black and white, you can change the settings to print black only. Now, you will still (very rarely) have to get color cartridges because the tiny nozzles that spray the ink onto the paper will clog unless they are cleared regularly. When you are not using a color, the printer will have to use a tiny bit of ink during maintenance to clear the nozzles for that color.
If it appears that poor performance is due to a defect, the return and exchange process for the HP Store is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
My apologies for this happening to you. I can understand if you are frustrated with the wait. Unfortunately, the current crisis is delaying most shipments.
There are advantages and disadvantages to different types of printers. Many people prefer the ones like yours, with separate ink cartridges, because you only have to replace each single color as it runs out. To get more information about why you can't print when a cartridge is depleted, you can reference this online document: support.hp.com/us-en/document/c04331666
You should have gotten low ink warnings to help you get a replacement cartridge in a timely fashion.
When you only want to print in black and white, you can change the settings to print black only. Now, you will still (very rarely) have to get color cartridges because the tiny nozzles that spray the ink onto the paper will clog unless they are cleared regularly. When you are not using a color, the printer will have to use a tiny bit of ink during maintenance to clear the nozzles for that color.
If it appears that poor performance is due to a defect, the return and exchange process for the HP Store is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Don Ra
Verified Purchase:Yes
So far, I have never had an issue with HP ink cartridges.
Written by a customer while visiting hp.com
Posted by: SCRC&D
Verified Purchase:Yes
Love the fast delivery and the comparable prices. Only place I know of that will give you a postage paid envelope to recycle empty ink cartridges.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
This product has excellent features
on September 8, 2012
Posted by: Ron777
from Altamonte Springs, FL
Gender:Male
I use this product in my HP8600 printer and the print quality is fast and excellent, even in the daily print mode, and superior in the photomode
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Great product.. dependable
on July 26, 2017
Posted by: AJay65
I'm please.. definately
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: SteveSwift1954
from Alexandria, VA, USA
Verified Purchase:Yes
I have not had any problems with it.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: KAW0802
Verified Purchase:Yes
very satisfied, delivery was fast and excellent product
I would recommend this to a friend!
Features
5
Written by a customer while visiting hp.com