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Customer Reviews Collected from Samsung US |
Samsung - Chef Collection 34.3 Cu. Ft. 4-Door Flex French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
4
Rating breakdown 102 reviews
5 Stars
59
4 Stars
15
3 Stars
5
2 Stars
12
1 Star
11
76%of customers recommend this product.
(
68 out of
90)
Customer Reviews for Samsung - Chef Collection 34.3 Cu. Ft. 4-Door Flex French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
3
it is an okay device
on July 19, 2019
Posted by: IOPP
from Alpharetta, Georgia
[This review was collected as part of a promotion.] the sparkling machine barely works, never get 60 liters of sparkling water. the glass shelf peels off after a few month.
Features
1
Performance
5
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, July 22, 2019
For more information on controlling Co2for the Sodastream feature, please refer to pages 39-41 & For installation pages 20-21 of the user manual. To download a copy of the user manual, please use this link http://bit.ly/2M6uv7k. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Etch Marks
on July 20, 2019
Posted by: Need Help
drip marks on bottom left door only can be from water dispenser but can't get them rubbed out. it can only be from water drips. possible? help
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares , July 23, 2019
CLEANING THE REFRIGERATOR
Do not use benzene, thinner, Clorox, or car detergent to clean the refrigerator. They can damage the surface of the appliance
and may cause a fire.
Do not spray the refrigerator with water while it is plugged in. This can cause an electric shock.
To clean the refrigerator, follow these steps:
1. Unplug the power cord of the refrigerator.
2. Slightly dampen a soft, lint-free cloth or paper towel with water. Do not use any kind of detergent to clean the refrigerator because that can discolor or damage the refrigerator.
3. Wipe the inside and outside of the refrigerator until it is clean and dry.
4. Plug the power cord of the refrigerator back in.
This information can be found on pages 49 of the user manual. Use this link http://bit.ly/2M6uv7k to download a copy of the user manual for more helpful information and tips. Thank you for selecting Samsung. ^Cat
Do not use benzene, thinner, Clorox, or car detergent to clean the refrigerator. They can damage the surface of the appliance
and may cause a fire.
Do not spray the refrigerator with water while it is plugged in. This can cause an electric shock.
To clean the refrigerator, follow these steps:
1. Unplug the power cord of the refrigerator.
2. Slightly dampen a soft, lint-free cloth or paper towel with water. Do not use any kind of detergent to clean the refrigerator because that can discolor or damage the refrigerator.
3. Wipe the inside and outside of the refrigerator until it is clean and dry.
4. Plug the power cord of the refrigerator back in.
This information can be found on pages 49 of the user manual. Use this link http://bit.ly/2M6uv7k to download a copy of the user manual for more helpful information and tips. Thank you for selecting Samsung. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Bad investment
on October 22, 2019
Posted by: Shenandoah
[This review was collected as part of a promotion.] 4 years old and was just told it is shot and i need a new one. it started leaking water all over the floor. big investment for a 4 year life. never again will i buy a samsung product.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 25, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Poor freezer
on February 15, 2020
Posted by: RonG
from Fort Myers,Florida
[This review was collected as part of a promotion.] we own two of these. one in connecticut and one in florida. my ice maker keeps freezing up and once a month i'm scraping ice off the inside of the compartment.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
2
Response from Samsung USBy ^Liz, Samsung Cares, February 17, 2020
I understand that you are experiencing issues, and I would love to assist you, Ron G. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link https://bit.ly/2uTJKtN to assist you with finding a local certified Samsung service center. Thank you for being a part of Samsung! ^Liz
Written by a customer while visiting Samsung US
Customer Rating
3
Poor Quality Finish
on April 29, 2020
Posted by: Disappointed
purchased 7/2017, delivered 4/2018. finish bottom doors developing small unsightly raised bubbles. expected quality product that would last at least 10 yrs.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy ^Lena, Samsung Care, July 1, 2020
You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Lena
Written by a customer while visiting Samsung US
Customer Rating
1
Fridge Freezer
on May 30, 2020
Posted by: Mightyatom
from Aliso Viejo
this item is the worst piece of rubbish we have ever purchased. we have had nothing but trouble with the ice maker and we totally agree with a previous review on this
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 23, 2020
Hello! Thank you for sharing your Samsung experience. Here is a link that will help with your ice maker https://bit.ly/3mK8Gdx ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Aesticallay Beautiful but not Functional
on August 10, 2020
Posted by: Craig B
from Miami, FL
[This review was collected as part of a promotion.] for a family that owns several samsung products and frequently looks to the samsung brand without pause, we are now very cautious!!!
the samsung chef collection is a beautifully conceptually imagined refrigerator but unfortunately the execution of something as simple as the ice maker, water chilling ability and flex door takes this into an entry level refrigerator without an icemaker/water option.
we bought this in january 2017 and had our first issue with 8 month. the issues have been ongoing post the first repair to where we just have to breakdown and get another refrigerator. buyer beware and avoid this money pit!!!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, August 12, 2020
Your feedback helps us to understand where we can take steps to improve our product(. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive, or indifferent. This type of input from our consumers is instrumental in shaping Samsung to ensure we continue to meet and exceed consumer expectations, and we appreciate hearing it! Thank you for choosing Samsung. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker design flaw
on April 25, 2021
Posted by: Dm543
from Midatlantic
although we enjoy the size and layout of our fridge, the ice maker has been a nightmare. it frequently ices over and we are knocking ice down once a week. then there is no ice. just had my bottom right compartment electronics fail, and it can no longer be a freezer. for the money we spent, i expect better quality. we will not buy samsung again.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 26, 2021
That would frustrate me too if I were experiencing the ice maker freezing up. Thank you for leaving this feedback with us. We have a couple of options to help resolve this concern. 1st, try taking a look at these troubleshooting steps that cover ice maker concerns. If this doesn't work, try reaching out to us for further assistance. Thanks again! ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143242591
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143242591
Written by a customer while visiting Samsung US