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Customer Reviews Collected from Samsung US |
Samsung - Chef Collection 34.3 Cu. Ft. 4-Door Flex French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
4
Rating breakdown 102 reviews
5 Stars
59
4 Stars
15
3 Stars
5
2 Stars
12
1 Star
11
76%of customers recommend this product.
(
68 out of
90)
Customer Reviews for Samsung - Chef Collection 34.3 Cu. Ft. 4-Door Flex French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
2
Buyer beware
on October 5, 2022
Posted by: Mini2Issy
I wish I had known about the defect and continued issues with the ice maker on these Samsung refrigerators. Very disappointed because it's a great size and the drawers are great for better organization of items
Response from Samsung USBy Trisha, Samsung Care, October 6, 2022
Hi Mini2Issy,
We appreciate your review of your overall experience with the ice maker of your Samsung refrigerator, and we'll be glad to look into this for you by providing a link for a troubleshooting guide.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145002018) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your review of your overall experience with the ice maker of your Samsung refrigerator, and we'll be glad to look into this for you by providing a link for a troubleshooting guide.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145002018) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
The Ice Age returning to the 21st Century
on April 12, 2024
Posted by: FamilyWantsIce
I bought a home and this refrigerator fir our kitchen in 2022. It is a nice looking appliance. But looks do not meet the function. However, I have had the same problem with the ice maker from day one that many others have seen. It freezes and stops making ice requiring constant maintenance and frost/ice removal. And now the whole water and ice machine have stopped dispensing altogether. My family now needs to open the ice bucket and chip out ice by hand to get any ice from the machine. It's literally like the Ice Age returning to the 21st century. I would never buy this refrigerator again.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA Care, April 15, 2024
Hi there,
We understand the importance of a reliable refrigerator in every household. Let's make sure that your fridge provides the best results.
The link below will help you ensure your refrigerator is frost-free, leak-free, and dispenses water effectively. Please select the scenario that best fits your situation and learn more by checking the hyperlinks and watching the video.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147046284) to help our team gather your information.
Have a great day.
^Charles
We understand the importance of a reliable refrigerator in every household. Let's make sure that your fridge provides the best results.
The link below will help you ensure your refrigerator is frost-free, leak-free, and dispenses water effectively. Please select the scenario that best fits your situation and learn more by checking the hyperlinks and watching the video.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147046284) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Sorry I bought this one.
on August 31, 2024
Posted by: Mike
from Prairieville, LA
Icemaker went out within a couple years. Spoke to a tech and he said that it was a bad design.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, September 4, 2024
Hi Mike,
I can't imagine the inconvenience this has caused you. Let us help you with the fridge.
Here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147501298 to help our team pull up your information.
Have a great day.
^Aloe
I can't imagine the inconvenience this has caused you. Let us help you with the fridge.
Here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147501298 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Icemaker
on September 10, 2024
Posted by: Concetta
Ice machine is terrible. Always breaks down- makes bad ice. Cannot replace ice maker parts
Shame because I love the design.
Shame because I love the design.
Response from Samsung USBy SEA Care, September 11, 2024
Hi Concetta,
We know how convenient it is to have a good ice maker. Let us get the ice maker working.
Here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147520926 to help our team pull up your information.
Have a great day.
^Aloe
We know how convenient it is to have a good ice maker. Let us get the ice maker working.
Here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147520926 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
2
Ice mlaer
on October 15, 2025
Posted by: Jimmmm
I ice maker issues constant isssues with ice maker!!!
Response from Samsung USBy SEA Care, October 16, 2025
Jimmmm, we understand your frustration with your ice maker. Allow us ot help.
We recommend checking this link to help you troubleshoot your ice maker issue. Please match your issue with the options provided. Kindly click on the embedded word and watch the video if prompted.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151047067) to help our team pull up your information.
Have a great day.
^Camille
We recommend checking this link to help you troubleshoot your ice maker issue. Please match your issue with the options provided. Kindly click on the embedded word and watch the video if prompted.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151047067) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker stopped working sparkling water disornse
on December 3, 2025
Posted by: PNCunhappy
from WA
Icemaker stopped working. Sparkling water dispenser needs canister replaced more frequently than when using the sparkling water machine on our counter. Useless space since the ice maker doesn’t even work anymore
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy Samsung Care, December 4, 2025
Greetings!
We understand how inconvenient it can be when features you rely on aren’t working as expected. We are here to assist you.
To help with your ice maker, we’ve shared a Samsung link below. The page includes a video walkthrough and hyperlinks for additional guidance:
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Samsung genuine water filters are designed to be replaced every 6 months or after 300 gallons of water. Depending on the quality of your water, such as hard water, your filter may need to be replaced sooner.
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151493532 to help our team pull up your information.
Leo
We understand how inconvenient it can be when features you rely on aren’t working as expected. We are here to assist you.
To help with your ice maker, we’ve shared a Samsung link below. The page includes a video walkthrough and hyperlinks for additional guidance:
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Samsung genuine water filters are designed to be replaced every 6 months or after 300 gallons of water. Depending on the quality of your water, such as hard water, your filter may need to be replaced sooner.
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151493532 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US