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Customer Reviews Collected from Samsung US |
Samsung - Chef Collection 34.3 Cu. Ft. 4-Door Flex French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
4
Rating breakdown 102 reviews
5 Stars
59
4 Stars
15
3 Stars
5
2 Stars
12
1 Star
11
76%of customers recommend this product.
(
68 out of
90)
Customer Reviews for Samsung - Chef Collection 34.3 Cu. Ft. 4-Door Flex French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
1
Junk!!
on April 4, 2023
Posted by: Scott
from Illinois
Worst refrigerator I've ever owned, ice maker never works well, endless water leaks and ice build up under bottom drawer. Starting to ruin kitchen floor.. I'll never buy another Samsung refrigerator again..
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Chrystel, Customer Care, April 11, 2023
Greetings,
We always put a priority on meeting your needs, Scott. Consider the following tips below to keep your fridge in top condition.
Water leaks are often caused by loose connections or improper installation, resulting from residual ice shavings melting in the chute. You'll need to ensure your water line and filter are connected and installed properly.
We recommend setting your fridge at 37 degrees Fahrenheit and your freezer at 0 degrees Fahrenheit.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
This video is also about "How to level your Samsung refrigerator":
https://www.youtube.com/watch?v=56WIrCOKoiI
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc:
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Understanding ice clumps and other Samsung refrigerator ice maker issues:
https://www.youtube.com/watch?v=WHPiuBBUC2E
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Samsung refrigerator maintenance tips:
https://www.youtube.com/watch?v=c2AWSLEBjDM
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145658702, to help our team pull up your information.
Have a great day!
^Chrystel
We always put a priority on meeting your needs, Scott. Consider the following tips below to keep your fridge in top condition.
Water leaks are often caused by loose connections or improper installation, resulting from residual ice shavings melting in the chute. You'll need to ensure your water line and filter are connected and installed properly.
We recommend setting your fridge at 37 degrees Fahrenheit and your freezer at 0 degrees Fahrenheit.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
This video is also about "How to level your Samsung refrigerator":
https://www.youtube.com/watch?v=56WIrCOKoiI
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc:
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Understanding ice clumps and other Samsung refrigerator ice maker issues:
https://www.youtube.com/watch?v=WHPiuBBUC2E
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Samsung refrigerator maintenance tips:
https://www.youtube.com/watch?v=c2AWSLEBjDM
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145658702, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good investment.
on May 17, 2023
Posted by: Cassey
from 27909, NC
This refrigerator is 5 years old and is falling apart. Both door shelves on the right broke in half, spilling condiments, eggs, and drinks all over the inside of the refrigerator. I got cut on the resulting broken glass. They broke 6 months apart. The trim on the bottom shelf inside the top area is deteriorating. The ice maker works when it wants to. Not at all the upscale (very expensive) appliance we thought we were purchasing.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 23, 2023
Cassey, let's look at potential solutions to get your refrigerator tip-top shape.
Here is a link to help you organize your shelves and drawer to prevent them from getting damaged.
How to organize the upper shelves and crisper drawer:
https://www.samsung.com/us/support/answer/ANS00084845/
If you're considering replacing the shelves and drawers, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
And lastly, please click the link below for tips to help you with your ice maker. Watch the video on that link and the hyperlink for testing the ice maker.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145808396, to help our team pull up your information when you message us.
Have a great day.
-John
Here is a link to help you organize your shelves and drawer to prevent them from getting damaged.
How to organize the upper shelves and crisper drawer:
https://www.samsung.com/us/support/answer/ANS00084845/
If you're considering replacing the shelves and drawers, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
And lastly, please click the link below for tips to help you with your ice maker. Watch the video on that link and the hyperlink for testing the ice maker.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145808396, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t do it
on December 6, 2023
Posted by: Chris
from Ft myers Florida
Ice maker never worked. They came out 7+ times and still no so we gave up. Next the top stopped cooking despite new sensors and evap and new control panel.
Love the design. Flex space has been awesome but awful waste of money otherwise.
Love the design. Flex space has been awesome but awful waste of money otherwise.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Care, December 12, 2023
We know how frustrating it is to deal with a refrigerator that stopped cooling and has a non-working ice maker, Chris.
We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Great looking but too many issues
on June 12, 2025
Posted by: Ronk
First, it looks great and the 4 doors work well from a functional perspective. That said, I have had this for about 6 years now and have the ice maker replaced about as many times as years I've had it. It leaks, freezes over and just stops working. I was ok when it was fixed under warranty, but no longer. I have also had to replace the magnetic door latch twice and had the trim on drawers peel away. Please do not send me a link on address ice maker issue. It is a flawed design and some of the parts like the latch are just cheap. plastic. Make me never want to buy Samsung again.
Response from Samsung USBy Ernest, SEA Care, June 13, 2025
Hi Ronk,
We would like to assist you further with your concern.
Should you need further assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149564511) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We would like to assist you further with your concern.
Should you need further assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149564511) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality and value
on August 30, 2025
Posted by: NotHappy
Ice maker broke and it leaked all over my floor, over time causing damage to my 8 year old wood floors. I got the part replaced that was causing the issue and withing 4 months it broke again, leaking all over my new floor.
I'm NEVER buying another Samsung home appliance again, nor do I recommend them.
Response from Samsung USBy Samsung Care, September 2, 2025
Greetings! It’s incredibly frustrating to deal with repeated leaks and the impact they've had on your home—especially after already addressing the leak once. We are here to help. I have shared a Samsung link below that will help with your experience. The link has hyperlinks that can be visited for additional help. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150578397 to help our team pull up your information. Leo
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150578397 to help our team pull up your information. Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Waste of Money
on April 15, 2016
Posted by: Beachgirlilm
from Carolina Beach, NC 28428, USA
Expertise:Intermediate
bad fridge, doesn't produce ice, ice maker constantly freezes up. problems with the chefs side of freezer, this is the second one we have had in less than 6 months and ice maker still doesn't work.
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Huge upgrade
on September 11, 2017
Posted by: SheTeaches
from GA
We had a 28 cubit ft double door fridge and upgraded to this model. I had no idea how much more space this one had until we got it home. Amazing is all I can say. LOVE the chef's drawer for meats and how easy it is to marinate meats. Also love that I can switch the bottom right back to a fridge if I need it at any time. Easy accessibility and great pull out shelves for cleaning and reaching things in the back of the refrigerator. We got the one with the Sparkling Water dispenser and we're already hooked. The ONLY drawback is that you need to check your space before buying. You will need room not only for the fridge, but room to open the large doors outwards. My husband had to cut part of our doorway leading to our formal dining to allow space for the doors to open fully. Fortunately, he is handy, and was able to do this (it was quite a little job, but well worth it). Depth is deeper than most fridges and height, as well. Just check your space thoroughly before buying. We're in love with our new Samsung Chef Series Fridge!
Pros: Bright display, Durable, extra large capacity, can swtich from freezer to fridge, recessed door pulls
Cons: large check your space before purchasing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent with a few exceptions
on June 25, 2015
Posted by: NeededMoreSpace
I LOVE most of the options on this refrigerator! I really like being able to change the bottom right section into a refrigerator or freezer. I love that the 34 cubic feet fits into our existing refrigerator space in the kitchen. I love that the lower drawers in the freezer and convertible compartment are full-extension and deep! I LOVE the Chef's pantry drawer; it is wide and easy see and access the foods inside. I use it for meat and cheese. It is Super Quiet!!!
My only complaints would be the following.... 1. no real adjustable shelving in the upper main compartment--I had to take out the smaller narrow shelf to accommodate for milk, lemonade, pitchers, etc. 2. Doors on this compartment seem to slam unless we are careful about shutting them; however, the lower doors are perfect! 3. Soda-steam is not a feature I like or will ever use. 4. Door bins in lower compartments are too shallow. 5. Door bins in upper main compartment on the right side are not adjustable. I had to take out the butter tray to accommodate for taller items like salad dressing and other taller bottles because they are too tall for all of the shelves (except the space where I took out a small shelf which is occupied by milk). Cannot fit two gallons of milk in one bin. The one gallon of milk I did place there was 6 degrees warmer than on the shelf inside the upper main compartment, so I had to swap it for orange juice and lemonade containers. 6. Water dispenser area is strange. I have to hold a cup to get water and ice into it. If I set the cup down, the water goes behind the water tray at the bottom. It makes a mess. I just have to get used to it.
We are making the necessary adjustments to fit all of our food inside, but I was disappointed that I had to remove a shelf and butter compartment to make it work.
Pros: innovative design, super quiet!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US