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Customer Reviews Collected from Samsung US |
Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Average Customer Rating:
4.1
Rating breakdown 353 reviews
5 Stars
181
4 Stars
98
3 Stars
25
2 Stars
11
1 Star
38
80%of customers recommend this product.
(
269 out of
336)
Customer Reviews for Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Customer Rating
5
Great easy to use features
on October 30, 2016
Posted by: TXbennett
Expertise:Intermediate
I expected to be intimidated while learning to use the many features of this refrigerator, but I learned it's easy by following the easy to understand instructions.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Regrigerator is very modern and well designed
on November 26, 2016
Posted by: Ronzobozo
Expertise:Intermediate
The Refrigerator is very modern and well designed. It's space efficient and very bright. You can easily find your items in this fridge and you have lots of storage room. It is also very contemporary in style.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
elegant design
on December 24, 2016
Posted by: annaba
Expertise:Expert
couldn't help but fall in love with the elegant design of a new Samsung fridge
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Trouble maker
on December 31, 2016
Posted by: Anonymous
from North Carolina
Expertise:Intermediate
I bought this refrigerator few months ago and already had to replace the ice maker. Now the door hinges are making a noise every time I open the door. I didn't expect to have that many troubles on a new appliance.
Cons: Poor quality, reliable
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
4
Response from Samsung USBy Angelica, Samsung Care, July 22, 2022
Hello bayamoncala,
Thank you for bringing this to our attention. We appreciate you informing us that you had to replace the ice maker on your Samsung refrigerator a few months after purchase, and the door hinges make a noise every time you open it. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below contains information on what to do when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RS25H5111SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144722364
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that you had to replace the ice maker on your Samsung refrigerator a few months after purchase, and the door hinges make a noise every time you open it. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below contains information on what to do when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RS25H5111SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144722364
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Decent Product
on May 17, 2017
Posted by: Fath3rMC
from San Diego, CA, USA
Nice fridge, fancy electronic features. The big take away was that the compressor failed in 2 years and we lost over $300 of food. Aesthetically, quality finish. Performance is average due to compressor failing.
Pros: Bright display, Realistic color
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Trisha, Samsung Care, June 6, 2022
Hi Fath3rMC,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS25H5111SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144572636
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS25H5111SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144572636
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker is JUNK!
on July 5, 2017
Posted by: Ehay
from Texas, USA
I have had this fridge less than 3 months and the ice maker has gone out twice already on it. The first time was within 2 weeks of receiving the fridge. Then it just went again the day before the 4th of July. Incredibly unhappy with this purchase. Do not waste your money on this fridge.
Cons: Did not meet expectations, Poor quality, ice maker does not work
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 1, 2022
Hello Ehay,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator has gone out twice already in less than three months. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RS25H5111SG/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144557271
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator has gone out twice already in less than three months. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RS25H5111SG/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144557271
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Real Review after 12 months of ownership
on March 13, 2018
Posted by: frederickdawg
from Florida
Expertise:Intermediate
Woke up one morning and the back right side of the unit was pushed inwards , similar to someone pushing the panel in, but it wasn't the case. Apparently the Styrofoam or whatever insulation they use in these fridges had shrunk.
People should review products after they have used them, not after unboxing them LOL.
Pros: Bright display, Inexpensive
Cons: Poor quality, corners cut
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
4
Response from Samsung USBy ROSSINI, Customer Care, August 2, 2022
Hello frederickdawg,
Thank you for raising your concern about our product. I am sorry about your Samsung 25 cu. Ft. Side-by-Side Refrigerator with In-Door Ice Maker in White. We take pride in the quality of our Refrigerator, so we are saddened that you encountered such an unpleasant experience with our product.
I apologize on behalf of Samsung for the inconvenience this has caused you. We strive to create durable, quality products, and I assure you that some problems are part of the normal wear and tear damage occurring naturally over time. Depreciation of furnishings and appliances is expected over time due to frequent usage, and if the issue is with a factory defect, warranty coverage is always available for our product.
Warranty Coverage
https://www.samsung.com/us/support/service/warranty/RS25H5111WW/AA
If you need to purchase Samsung parts, you may buy them here.
https://www.samsungparts.com/Default.aspx
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144757394
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for raising your concern about our product. I am sorry about your Samsung 25 cu. Ft. Side-by-Side Refrigerator with In-Door Ice Maker in White. We take pride in the quality of our Refrigerator, so we are saddened that you encountered such an unpleasant experience with our product.
I apologize on behalf of Samsung for the inconvenience this has caused you. We strive to create durable, quality products, and I assure you that some problems are part of the normal wear and tear damage occurring naturally over time. Depreciation of furnishings and appliances is expected over time due to frequent usage, and if the issue is with a factory defect, warranty coverage is always available for our product.
Warranty Coverage
https://www.samsung.com/us/support/service/warranty/RS25H5111WW/AA
If you need to purchase Samsung parts, you may buy them here.
https://www.samsungparts.com/Default.aspx
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144757394
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
2
ok refridge
on December 18, 2018
Posted by: PhoenixFridge
Expertise:Expert
I bought this model 2 years ago and it's been just ok. My old GE fridge had infinite adjustable shelves (from the back) which this model only had a couple of shelf adjustments and that is it. The door shelves are very small and wished I had paid more attention to things like this as I think I would have been far happier. I think you can still get a Frigidaire model that has fully adjustable shelving.
Also, the fridge part itself does not maintain a 37 degree temp. I had to adjust it to 39 to get 37 in the fridge.
Also, the fridge part itself does not maintain a 37 degree temp. I had to adjust it to 39 to get 37 in the fridge.
Features
1
Performance
3
Design
2
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, February 7, 2019
I know how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US