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Customer Reviews Collected from Samsung US |
Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Average Customer Rating:
4.1
Rating breakdown 353 reviews
5 Stars
181
4 Stars
98
3 Stars
25
2 Stars
11
1 Star
38
80%of customers recommend this product.
(
269 out of
336)
Customer Reviews for Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Customer Rating
3
ice maker
on April 19, 2019
Posted by: 12overpar
from clayton nc
Expertise:Intermediate
the WORST ice maker I have ever owened. Jams constantly,delivers ice cubes in pieces and only as many at a time as it feels like.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, April 22, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139653739.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Loved the Fridge at the beginning
on May 12, 2019
Posted by: Wendy L
from Edgewater NJ
I bought this fridge just over 2 years ago and loved it. Everything functioned well at it looks great. After 1 1/2 it stopped making ice. Have not had it fixed yet since I do not want to spend a ton of money if it will just break again based on a lot of other comments I have read about Samsung ice makers.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 16, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139771584.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #:4585
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #:4585
Written by a customer while visiting Samsung US
Customer Rating
2
Stopped making ice
on July 29, 2019
Posted by: 1Steen8
from South Jersey
not even 3 years and already the having a problem with ice making. was a new wedding gift from my family. replaced the ice maker already and still nothing. out of warranty and still have no ice.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 31, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140145691.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 12419
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 12419
Written by a customer while visiting Samsung US
Customer Rating
1
Door Shelves Fall Off!
on October 15, 2019
Posted by: john
from Texas
my mother-in-law has this model. she has had three of the shelves from the door fall off. smashed jars and stained grout.
the shelves fall because they don't fit snugly. buy something else.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 16, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
About 10 things wrong with this fridge!
on November 6, 2019
Posted by: Mommygirls16
from Utah
ice maker is a pain. always making a mess and jamming. rubber on door is no longer connecting with the freezer. the fridge is louder then normal. space in the fridge not helpful for large jugs.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, November 7, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that addresses your concerns:
• Refrigerator dispenser issues: http://bit.ly/2mJgu5a
• Ice Maker Is Not Dispensing Any Ice: http://bit.ly/2STMDSs
• Refrigerator Noises: http://bit.ly/2Bdu4ki
• Unusual Noises from the Back of the Refrigerator: http://bit.ly/2BQFBGx
• Link to User Manual: http://bit.ly/2WWpphk
Thank you for being a part of the Samsung family! ^Cat
• Refrigerator dispenser issues: http://bit.ly/2mJgu5a
• Ice Maker Is Not Dispensing Any Ice: http://bit.ly/2STMDSs
• Refrigerator Noises: http://bit.ly/2Bdu4ki
• Unusual Noises from the Back of the Refrigerator: http://bit.ly/2BQFBGx
• Link to User Manual: http://bit.ly/2WWpphk
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Stainless steel
on November 18, 2019
Posted by: Anonymous
from Jasonsall@yahoo.com
the stainless steel wont last only had this for one year and already discolored only used the recommended product to clean its not all models but this one is very poor quality .
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, November 19, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Spacious
on August 12, 2014
Posted by: sashki
from TX
Expertise:Expert
Plenty of room for storing cool and cold items. Makes enough ice to last the day so far. Water tastes clean.
Pros: Durable
Cons: stainless steel shows finger and hand marks easy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
OK product - needs better ergonomics
on October 1, 2014
Posted by: CTMTBK
from Stamford, CT, USA
Installed RS25H5111SR yesterday. Initial observations: Nice looking unit and has more space than expected. The fresh fruit drawer has very loose tolerances and feels like it is going to fall off (yes I checked that it was sitting on the rails correctly).
The water dispenser does not have any sort of backlit on the control panel. One must turn on a kitchen light to see where to push to get ice or water. There is no tactile or visual clue as to where the buttons are.
Ice took 24 hours to make the first batch - not sure why.
Water dispensed slowly at first. Reinstalling the water cartridge solved that issue. The water cartridge is extremely easy to get to and reseat - nice touch there!
Pros: good water filter location, large interior size
Cons: no backlight on water dispenser panel, drawers are very loose fitting
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Written by a customer while visiting Samsung US