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Customer Reviews Collected from Samsung US |
Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Average Customer Rating:
4.1
Rating breakdown 353 reviews
5 Stars
181
4 Stars
98
3 Stars
25
2 Stars
11
1 Star
38
80%of customers recommend this product.
(
269 out of
336)
Customer Reviews for Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Customer Rating
1
Not my first choice
on June 10, 2020
Posted by: CDLW
from Indianapolis, IN
we inherited this fridge from the previous homeowners, along with a suite of samsung appliances. literally each of these appliances has failed. the dishwasher is losing pieces daily. the oven randomly shuts off. the microwave light button broke and now the entire unit is useless. and this fridge...
the real issues - the seals on the doors are weak. because of this, the door doesn't always shut all the way and the freezer ices over. but wait! that's not all! if you want to put a normal amount of food in this freezer you're out of luck. this too the freezer crusts over in a thick film of heavy, crusty frost. and, sidebar, what's up with the weird shelf height? don't buy this fridge unless you plan to live alone. it's s tiny and more uncooperative than a toddler at bedtime.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Ty, Samsung Cares, August 27, 2020
Hello! We understand your frustration and would like to resolve your concerns! Please, contact us: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142384281 ^Ty
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142384281 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
3
Missing part
on July 3, 2020
Posted by: RD3221
freezer light does not come on because the part is missing that detects if the door is opened. ice maker didn't work either. refrigerator works great, like the quiet motor.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
4
Response from Samsung USBy Ty, Samsung Cares, September 9, 2020
Hello! Here's a troubleshooting link that will serve as a guide to resolving your Samsung refrigerator concerns https://bit.ly/32a1ZJs ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
It's a lemon
on July 19, 2020
Posted by: Sandy
from North Carolina
Expertise:Intermediate
We bought this 4 years ago and we have had several service calls on it with one current one being declared that it is not fixable. The service providers for Samsung have not been very helpful in getting the issue resolved and we have been without a fridge for going on the 3rd week now.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, July 20, 2020
Thank you for bringing this to our attention. Your feedback is important to us in order to reach customers' expectations. We would like to look into this concern for you. Please contact us using one of the following methods below. Thank you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
and reference ticket #1142215778
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
and reference ticket #1142215778
Written by a customer while visiting Samsung US
Customer Rating
1
Worst appliance I've ever owned
on July 20, 2020
Posted by: SERGEI
from Ellicott City, MD
[This review was collected as part of a promotion.] i'd like to share an in-depth review but this brand new refrigerator broke before we even bought groceries twice, i didn't even get to try most of the features.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 16, 2020
Hello! Thank you for sharing your Samsung experience. Please, contact us so we can we solve any concerns that you may have with your refrigerator. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142446647 ^Ty
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142446647 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Good until it just stops
on August 8, 2020
Posted by: Nick G
from Rowlett, TX
[This review was collected as part of a promotion.] the fridge was honestly fine for a while, slight issue with the ice maker but was fixed in the first year. then the fridge will not cool below 60 degrees, regardless of troubleshooting. i have a fridge from 1988 that is still very cold, and my barely used samsung died just after a few years.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 13, 2020
We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful new fridge!
on July 8, 2020
Posted by: Jillie Bean
from South Florida
this is the first new refrigerator i've had in years, and i am so pleased! it is huge inside, with more space than i really need. i love the in-door ice maker because it gives me so much space in the freezer. the drawers are large and easy to access in both the fridge and freezer. i wish they could be moved up higher, but that's not a deal-breaker. the led lighting took a bit of getting used to because it is so bright. if i really like to see what's inside, i have to move things away from in front of the lights. it is very quiet and cools everything very quickly. so far, no problems with freezer burn or foods not staying fresh. the only negative is the fingerprint issue on the door, but everyone knows about stainless and fingerprints. i'm happy!
I would recommend this to a friend!
Value
5
Design
4
Performance
5
Features
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very POOR product
on October 28, 2020
Posted by: larchap49
from 32163
i have a samsung side by side refrigerator. the freezer and refrigerator drawers and freezer shelves continually fall off the tracks. because it is a shade over a year old samsung suggests i purchased new drawers and shelves to see if that helps. this with out knowing if it is the drawers or the refrigerator interior that is at fault. i have 4 samsung appliances and two large screen televisions a phone a computer and a tablet but i will ever own another thing from this company. i wish i could do less than one star.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, October 29, 2020
We appreciate you for taking the time to tell us about your experience because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of Samsung. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Completely disappointed!
on December 16, 2020
Posted by: JT Sully
we have purchased 3 samsung tvs and have been completely impressed with the quality of the tv. we decided to be brand loyal and purchase this expensive fridge. within a few months, the icemaker stopped working. the repair person said that it is not worth repairing because samsung appliances are garbage. (his words) he makes a living fixing samsung. he said don't bother to fix the icemaker because the motherboard will fail soon and then the fridge will be a complete loss. will never buy a samsung appliance again, so dissapointed! i am always so brand loyal!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, December 17, 2020
We definitely appreciate you bringing this to our attention. I know it must be difficult for you to go through this, but we're happy you took the time to share your experience with us. This isn't an easy decision to make. If you can't find a service center that can perform the repair at a reasonable price, Your retailer may have ideas for alternatives. ^Pat
Written by a customer while visiting Samsung US