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Customer Reviews Collected from Samsung US |
Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Average Customer Rating:
4.1
Rating breakdown 353 reviews
5 Stars
181
4 Stars
98
3 Stars
25
2 Stars
11
1 Star
38
80%of customers recommend this product.
(
269 out of
336)
Customer Reviews for Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Customer Rating
1
Not worth
on March 6, 2021
Posted by: Somar Nievek
from Kernersville Nc
fridge just stops cooling fixed the isue and came back after a week.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
2
Response from Samsung USBy Pat, Samsung Care, March 8, 2021
Not having your fridge cooling sounds really changing to go through. For assistance with this, please contact us directly for help. Thank you for your review! ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143052573
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143052573
Written by a customer while visiting Samsung US
Customer Rating
1
Bad experience
on May 5, 2021
Posted by: Kato
after 6 months of use, the ice maker kept freezing up and causing problems, every time a mechanic came to help they would just switch out the ice maker and the problem would be back within months. another problem i had was it came with broken shelves which needed to be replaced. now i'm stuck with a broken ice maker that keeps freezing over no matter what. this is completely unacceptable for a product that is supposed to last for years.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, May 6, 2021
Your experience with the refrigerator is important to us, and we never like seeing our customers go through a bad experience. It could be an underlining factor that is causing the fridge to get excessive frost. If you have time, can you take a look at these troubleshooting steps in the link below? If these do not help and you have more questions. You can always speak with our Social Media team for help. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number if you have to contact us: 1143280082
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number if you have to contact us: 1143280082
Written by a customer while visiting Samsung US
Customer Rating
1
Absolute Junk
on May 10, 2021
Posted by: Abraham M
from San Francisco, CA
absolute junk, the water dispenser is dispensing warm water even though the reservoir is located in the refrigerator. on a hot day the freezer does not freeze and temp on the freezer needs to be turned up, when the weather cools down the low freezer temps cause the fan to freeze over and stop working causing the freezer to heat up again. all the problems occured a few days after warranty expired and samsung wants to charge $150 just to send a tech out to look at it. samsung...never again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 11, 2021
I understand you must be frustrated with your refrigerator. I realize this situation is not ideal. I wish there were more options for us instead of a service repair. We respect your decision on the matter and appreciate your feedback. If you change your mind, you can locate a service center using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker doesnt work
on June 3, 2021
Posted by: Bell
from Texas
the ice maker stopped working years ago. weve tried fixing it and have gotten nowhere. it is about 5 years old and stopped making ice about 3 years ago. weve gotten to the point of buying bagged ice and are contemplating purchasing a different refrigerator. very disappointing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, June 4, 2021
I know you have done all that your can to fix this issue with your ice maker. We appreciate all that you do and for leaving your feedback with us. At this time, we can only recommend contacting a service center regarding this concern. Please follow the link below to locate the nearest service center. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid Samsung refrigerators and washing machines
on June 10, 2022
Posted by: rich
from manteca, ca
after only 4.5 years of service, the frigerator cooling has failed. i looked online and there are many others having the same problem, which is a design problem. it appears that samsung rushed into the appliance business and they designed appliances that have the very same problems that refrigerators had 50 years ago. evaporator fans icing up, thermostats failing, inaccurate thermistors, things like that. unfortunately, you don't know which part is broken, so you must replace several parts each time you have a cooling problem and you call a technician. if you fix it yourself, you can replace one part at a time, but you may end up spending several hours on such a project.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Leo, Samsung Care, June 10, 2022
Hi rich,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. We at Samsung would definitely want you to have a better experience with your home appliance. Your feedback helps us to understand where we can take steps to improve our product and service.
I have shared some Samsung links that may help with your refrigerator concerns.
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
https://www.youtube.com/watch?v=ogwmuhLH4G4
https://www.youtube.com/watch?v=c2AWSLEBjDM
https://www.youtube.com/watch?v=ZNrw-JsGjLQ
Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RS25H5111SR/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144588497
Leo
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. We at Samsung would definitely want you to have a better experience with your home appliance. Your feedback helps us to understand where we can take steps to improve our product and service.
I have shared some Samsung links that may help with your refrigerator concerns.
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
https://www.youtube.com/watch?v=ogwmuhLH4G4
https://www.youtube.com/watch?v=c2AWSLEBjDM
https://www.youtube.com/watch?v=ZNrw-JsGjLQ
Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RS25H5111SR/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144588497
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY: Looks nice, needs a lot of service
on September 3, 2022
Posted by: Jared
from Milpitas, CA
i strongly recommend not buying this fridge.
first, the good stuff. the fridge looks nice. the water dispenser and ice dispenser are pretty reliable and put out nice water.
however this fridge needs so much service, it's crazy. in 8 years, it had issues twice where it just stopped cooling. that's crazy unreliable. and what's worse, repairing the fridge costs 3x any other brand. samsung's reputation here is pretty bad (just search around) and i do not plan on buying a samsung fridge ever again until they get their act together.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, September 5, 2022
Hi Jared.
Thank you for your review. We apologize for the inconvenience if your refrigerator stopped cooling, which was less than ideal. We are here to help.
Here is a link to "Cooling Issues with Samsung Refrigerator or Freezer": https://www.samsung.com/us/support/troubleshooting/TSG01001027/.
I also shared this video about "What to do if your Refrigerator is not Cooling": https://www.youtube.com/watch?v=ogwmuhLH4G4.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144880553) when you message us to help our team pull up your information.
Have a great day.
Melardo
Thank you for your review. We apologize for the inconvenience if your refrigerator stopped cooling, which was less than ideal. We are here to help.
Here is a link to "Cooling Issues with Samsung Refrigerator or Freezer": https://www.samsung.com/us/support/troubleshooting/TSG01001027/.
I also shared this video about "What to do if your Refrigerator is not Cooling": https://www.youtube.com/watch?v=ogwmuhLH4G4.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144880553) when you message us to help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Sudden Death of my refrigerator
on September 20, 2023
Posted by: Mari71
Our refrigerator ( RS25H5111SR/AA ) ONLY 7 years , STOP working suddenly without any issues before that. Now it only has a blinking white light under the panel of the ice maker and water. It was a wonderful refrigerator before that, always cold and freezed everything perfectly. That is why I rated 3 stars, cause it was a sudden death of my refrigerator. Don't know if it's still covered under warranty if only is 7 years old. I try to add a video but for some reason your optional add images and video doesn't work
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy Chrystel, SEA Care, September 22, 2023
I can't imagine how you managed to deal with what happened to your fridge. Let us extend our assistance, Mari71.
We would love to speak to you directly to gather more information about your refrigerator for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146319696, to help our team pull up your information.
Have a great day!
^Chrystel
We would love to speak to you directly to gather more information about your refrigerator for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146319696, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Be prepared to replace
on October 20, 2023
Posted by: Ew9612
from Indianapolis Indiana
Refrigerator is in a vacation residence and has been off most of it's life. Ice maker is broken.. among other things. A new refrigerator should last longer than a few years. Hate to say it; but, with quality like this... stay away from all Samsung products.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 23, 2023
Hello,
We understand how it feels when one of the essential parts of the refrigerator breaks.
We want to assist you in the best way possible and at the most efficient time. To do this, please reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand how it feels when one of the essential parts of the refrigerator breaks.
We want to assist you in the best way possible and at the most efficient time. To do this, please reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US