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Customer Reviews Collected from Samsung US |
Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Average Customer Rating:
4.1
Rating breakdown 353 reviews
5 Stars
181
4 Stars
98
3 Stars
25
2 Stars
11
1 Star
38
80%of customers recommend this product.
(
269 out of
336)
Customer Reviews for Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Customer Rating
1
This product hasn't cooled correctly since day 1
on June 18, 2015
Posted by: swalker22368
from Tn
Expertise:Beginner
Refrigerator does not cool at a correct temperature
Pros: Realistic color
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Camille , Samsung Care, April 12, 2022
Hi swalker22368.
Thank you for reaching out regarding your 24.5 cu. ft. Side-By-Side Refrigerator with In-Door Ice Maker refrigerator not cooling at the right temperature. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these I am providing these links to guide you on the issue.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
Also, I have included your warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RS25H5111BC/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144396810
^Camille
Thank you for reaching out regarding your 24.5 cu. ft. Side-By-Side Refrigerator with In-Door Ice Maker refrigerator not cooling at the right temperature. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these I am providing these links to guide you on the issue.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
Also, I have included your warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RS25H5111BC/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144396810
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
This product does a great job
on July 31, 2015
Posted by: ttrix
from Ga
Expertise:Beginner
This is a great product. Only con is it dents easily.
Pros: Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on August 7, 2015
Posted by: LoveLifetothemax
from Florida, USA
Expertise:Expert
I own and enjoy other Samsung major kitchen appliances and when it came time to replace my refrigerator Samsung was my first choice. Based on third-party reviews I chose this model above others and am completely satisfied. Thanks Samsung for your solid products!!!!
Pros: Inexpensive, Durable, great design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great product
on August 15, 2015
Posted by: DeeB16
Love the ice maker with two types of ice......runs quietly.....just an excellent refrigerator....
Pros: Inexpensive, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good features
on August 17, 2015
Posted by: Luvmy2fridges
from Oklahoma City, OK, USA
Expertise:Intermediate
Little skeptical at first as the water dispenser leaked a little at first but that stopped after a few weeks. Seals must have sealed up I guess.
Pros: Inexpensive, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good product
on November 7, 2015
Posted by: Daopham
from Chicago IL
Expertise:Expert
I use many product of samsung ( TV , phone, tablet, dvd player ..... And refrigerator also , the quality so good , i like samsung ' s product . I hope i will buy more Samsung ' s product . I have not try samsung online service because until now , every item i bought still work OK . I want to receive more information about new product in the future .
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the best side by side refrigerator on the market!
on November 9, 2015
Posted by: Maddymac
from Port Orange, FL, USA
Expertise:Expert
I am a senior homemaker and have had many side by side refrigerators, This Samsung is by far the best one on the market for the price. Love the setup of the glass shelves, the drawers, the led lighting. It is so quiet, almost impossible to hear when it runs. Love the ice cube maker in the door leaving the full length of the freezer compartment all for food. The quality far better than other name brand refrigerators on the market and has a lower price. Thank you Samsung!
Pros: Inexpensive, Bright display
Cons: because the doors are rounded it takes 37 in width
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Own a house and on a budget
on November 27, 2015
Posted by: DarkSpidey
from Seattle, WA, USA
Expertise:Intermediate
This fridge was the best looking and all around one we went and looked at. It was decent priced for a nice fridge. Seemed we had a freezer drawer fridge before this one. My wife and i started to hate it after a few years of always digging food out from the bottom and sometimes forgetting what was buried deep down. We like the side by side and it fits our kitchen nicely.
Pros: sweet, bangin, shiny
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US