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Customer Reviews Collected from lg.com |
LG - SteamDishwasher 24" Tall Tub Built-In Dishwasher - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 169 reviews
5 Stars
73
4 Stars
30
3 Stars
18
2 Stars
17
1 Star
31
67%of customers recommend this product.
(
103 out of
154)
Customer Reviews for LG - SteamDishwasher 24" Tall Tub Built-In Dishwasher - Stainless Steel
Customer Rating
3
Washes well, but features are poor
on July 21, 2014
Posted by: Anonymous
This dishwasher is so quiet you don't even know it is running. However, the features are so poor it cannot be overlooked, especially when they result in broken dishes. The bottom tray has movable prongs to allow for better loading; however they do not lock and fall down when loaded. The bottom tray does not stay on the track EVER. When it is pulled out it will come off the track, the prong rows fall, and dishes topple onto each other and get chipped or broken. We have lost more dishes in our first few months with this dishwasher than we did in years with our older louder model. The steam feature which boasts cleaning food off dishes is not even close. The food does not get washed off and then gets baked on during the drying cycle. The dishwasher seems well made and will hopefully last for many years. Now if I could just find some wheel replacements to keep it on the tracks!
Pros: Quality
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
Great dishwasher, but racks rust quickly
on February 13, 2022
Posted by: RaleighOak
from Raleigh, NC
I purchased this dishwasher March 2016 since it was the highest rated on Consumer Reports. The steam washing technology was top of it's class at the time, and it was great at getting even tough grease off cookware. However, in just one year I noticed rust appearing on the front of the top rack, and as time went on more spots were showing rust. It appears the design of the racks in this system were poorly suited for the high pressure/high temperature water the dishwasher uses. The rack's steel is covered by some sort of plastic resin to keep the underlying steel mesh from being damaged or scratching dishes during washing. Instead, the steam wears down the coating on the racks exposing the steel. This causes two issues. 1 the racks start to rust and degrade, you don't want to get rust on things you'll cook, eat, and drink from. 2nd, the exposed steel starts to damage in the wash. I've found pyrex glass storage bowls cracked, as well as glass ware being cracked after being washed in this unit.
The dishwasher is very expensive, so I'm disappointed LG hasn't acknowledge this issue and offered correct replacement racks to customers.
Quality
1
Features
4
Value
2
Response from lg.comBy Jennifer, Social Media, February 15, 2022
Hello Travis. Thank you for providing detailed feedback regarding your dishwasher rack experience. I have reviewed your case and see that we have placed an order for a replacement rack for you. We truly apologize for any inconvenience this has caused you, and want to say that we appreciate you for letting us take care of this for you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
5
GOOD DISHWASHER
on September 2, 2014
Posted by: bconn
from Texas
LG lives up to its name of quality products. The only issue I have is that it doesn't signal whether the dishwasher is clean or dirty after it completes. Other manufactures leave a light on when it completes its washing cycle.
Pros: Performance
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Rusting terribly
on July 22, 2021
Posted by: Potterygirl1
from Ontario
Bought this this LG inverter dishwasher because LG is supposed to be a good name of course just past warenty, top rack is so rusted is falling apart, sides also rusted so spending money to buy new racks will be waste of money. Totally disappointed in it. I would have hoped it would last more than five years. I will never buy another one.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 23, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Great product; rusting racks
on November 14, 2021
Posted by: TxBuyer
from Houston
[This review was collected as part of a promotion.] Great dishwasher- works great. Bad quality racks that rusted in multiple places; rust clogging drain, causing drain pump to fail.
I wish they give high quality stainless steel racks instead of plastic coated racks that fail so easily.
I feel bad to rate quality of dishwasher bad, for the racks being bad quality. But then I will have to spend hundreds of dollars replacing racks or buy a new machine - my choices after buying are limited to bad and .
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, November 16, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate hearing you are having an issue with your dishwasher racks. They are covered under warranty for 5 years from the date of original retail purchase. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Another Dishwasher Rack Rusting Review
on November 1, 2022
Posted by: SadDishwasherOwner
from Los Angeles, CA
Again, a dishwasher rack rusting review. Clearly a manufacturing issue, very frustrating as this is a seemingly nice dishwasher. LG please replace rusting dishwasher racks and plan to produce additional for all the customers who will need to have them replaced.
Pros: Performance, easy to use
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, November 2, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
Like overall, but pesky problems.
on August 22, 2015
Posted by: MikeC
from Alaska, USA
My wife wanted this because the tines lay flat. That is nice and works nice for the pans.
The layout though when putting in cereal bowls, the space between tines is too much so they flop instead of stand up.
The bottom tray keeps coming off the track, not a big deal but still aggravating.
Biggest issue is cleaning. We have to pre-clean pots, pans and especially the spatulas and large stirring spoons for cooking (teflon/rubber).
Lastly when I've had multiple pans, to put them on edge the space between tines again is too wide and they flop around.
Overall, I'd recommend based on the price, but I'd look for something laid out better if I were to replace it.
The layout though when putting in cereal bowls, the space between tines is too much so they flop instead of stand up.
The bottom tray keeps coming off the track, not a big deal but still aggravating.
Biggest issue is cleaning. We have to pre-clean pots, pans and especially the spatulas and large stirring spoons for cooking (teflon/rubber).
Lastly when I've had multiple pans, to put them on edge the space between tines again is too wide and they flop around.
Overall, I'd recommend based on the price, but I'd look for something laid out better if I were to replace it.
Pros: Performance
I would recommend this to a friend!
Quality
4
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: Blessurheart
from West Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very disappointed with this product. I have replaced the wire racks 2x and my dishwasher is only 4 years old. Glad I purchased an extended warranty. The service people have said there is a design flaw that causes the racks to rust. Would not recommend the LG dishwasher.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com