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Customer Reviews Collected from lg.com |
LG - 4.5 Cu. Ft. 14-Cycle Front-Loading Smart Wi-Fi Washer with TurboWash and Steam - Graphite Steel
Average Customer Rating:
4.2
Rating breakdown 232 reviews
5 Stars
160
4 Stars
26
3 Stars
8
2 Stars
7
1 Star
31
80%of customers recommend this product.
(
163 out of
203)
Customer Reviews for LG - 4.5 Cu. Ft. 14-Cycle Front-Loading Smart Wi-Fi Washer with TurboWash and Steam - Graphite Steel
Posted by: Flowerchild86
from Austin, TX
Verified Purchase:Yes
This washer has broken down on several occasions. It’s the mother board that keeps going out from what we’ve been told my mechanics.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jdub27
from Mason, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] We recently purchased this washer to replace one that broke. From very first use we could recognize how much better the clothes came out. The cycles were faster and the Turbo wash action really made clothes come out better smelling and cleaner using same detergent. Much quieter that our 3 year old washer we had and clothes also rinsed better with less water remaining in the clothes. With them having less water our drying time has also been faster. Very happy with this vs our older LG washer we replaced.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: tlm10547
from Louisville, KY
Verified Purchase:Yes
Have only had for about a month and am still getting used to it. Definitely like not having an agitator and being able to wash comforters and other large items.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Suzyqt
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] WE have had to service it twice. Both times different parts were broken and needed replaced.
Second time out of warranty, hope it continues working without problems.
I should have bought the extended warranty
Washes well, wish itdidnt need so much service
Second time out of warranty, hope it continues working without problems.
I should have bought the extended warranty
Washes well, wish itdidnt need so much service
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, February 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: julie0133
from clarkston, mi
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had this washer 5 years and only had one issue, which the repairman did a great job of fixing.
Pros: Style/Design, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: PeiGL
from Los Angles
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to use, quiet while running, but did not expect that the motor would break right after 5-year mark. Could not get repair covered under warrantee, and likely, motor is covered for 10-years, with out of pocket cost for labor and tech visit.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Ernie McCracken
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had this washer 5 years and have been extremely satisfied with the over all quality and performance
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: M Dom
from Rochester NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] The only downside is the rubber gasket has so many crevices that if you don’t completely air out and pat dry after every wash, mold will build up. We had to replace our gasket because mold toxic and impossible to clean.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com