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Customer Reviews Collected from lg.com |
LG - 4.5 Cu. Ft. 14-Cycle Front-Loading Smart Wi-Fi Washer with TurboWash and Steam - Graphite Steel
Average Customer Rating:
4.2
Rating breakdown 232 reviews
5 Stars
160
4 Stars
26
3 Stars
8
2 Stars
7
1 Star
31
80%of customers recommend this product.
(
163 out of
203)
Customer Reviews for LG - 4.5 Cu. Ft. 14-Cycle Front-Loading Smart Wi-Fi Washer with TurboWash and Steam - Graphite Steel
Customer Rating
1
Not good
on April 27, 2022
Posted by: CindyBee
from Hesston, Pa
Always stinks, even when let door open always. Seal area gets super gross. Fabric softener dispenses as soon as you add it or always full of water. No way to do just a normal load because you can't turn off turbo on cotton wash. Only lasted 4 years before the motor quit and getting repairs under warranty is next to impossible in my town. Will never buy another Lg.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, April 28, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Dizzle84
from Clovis CA
Verified Purchase:Yes
I have had my washer for quite some time now. Love how you have the ability to buy warranty packages within 7 years of purchase. Always loved front load washer. Maybe cause I grew up with them. Always thought it cleaned better if you can maintain it regularly. Overall love my washer and dryer.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Dogmom Life
from Peoria AZ
Verified Purchase:Yes
I bought this to replace an older model. Ease of use is going great no issues in using.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Homeowner Bob 2022
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased in 2015 along with a side by side gas dryer. Both units have performed to expectations until recently. The motor died in the washing machine. I ran the nifty self diagnostics from the LG app which helped me decide what to do. Since the drive motor was under the 10 year LG warranty, their service technician came out and replaced it for free plus the cost of labor. The technician was very knowledgeable, very helpful, and very professional. Washer is back up and running smoothly.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Houston, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] My LG washing machine has been moved twice and still kept going just fine. This is a great for a big load of towels, rugs or a small delicate load. Always the same great performance. Only one service call was necessary and LG backed up their pledge for a ten-year warranty on the main drive motor. The LG repairmen that helped replace the
motor came quickly and diagnosed the problem right away. I was back to washing clothes in a matter of days. I plan to stay with LG because of their excellent product and great service support!
motor came quickly and diagnosed the problem right away. I was back to washing clothes in a matter of days. I plan to stay with LG because of their excellent product and great service support!
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
First time this happens to my Family and I...
on October 5, 2022
Posted by: Remo disappointed from LG
from Cincinnati, Ohio
Verified Purchase:Yes
...unbelievable!!! We need to pay for the repair if the sensor that supposes to indicate malfunctions and the price of the repair of a sensor, no even some core part of the equipment is almost the price of the new washer... I felt tricked...
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 7, 2022
Thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Guy Sax
Verified Purchase:Yes
[This review was collected as part of a promotion.] The serviceman that provided our service was excellent.
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Dolly7755
from Riverside, Ca.
Verified Purchase:Yes
The best washer I've had in a life time. Although finally needs a pump this washer Never fails a big family use
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com