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Customer Reviews Collected from lg.com |
LG - 4.5 Cu. Ft. 14-Cycle Front-Loading Smart Wi-Fi Washer with TurboWash and Steam - Graphite Steel
Average Customer Rating:
4.2
Rating breakdown 232 reviews
5 Stars
160
4 Stars
26
3 Stars
8
2 Stars
7
1 Star
31
80%of customers recommend this product.
(
163 out of
203)
Customer Reviews for LG - 4.5 Cu. Ft. 14-Cycle Front-Loading Smart Wi-Fi Washer with TurboWash and Steam - Graphite Steel
Customer Rating
5
on August 22, 2019
Posted by: Thomvenus
from Houston, Texas
I would like to stack these 2 units washer an dryer in a closet up stairs, can you stack them?
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Easy to use and efficient.
on March 7, 2017
Posted by: PrincessF
from Bothell, WA, United States
[This review was collected as part of a promotion.] This washer takes less time and cleans clothes better. Love my LG Washer.
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Worst washer and dryer set ever!
on July 12, 2020
Posted by: Kel13
from California
I am now stuck with this washer dryer set that I have had for four years now. The first year everything worked fine.. now it's a nightmare. The washer overflows into the soap compartments everytime I wash, so that I am forced to remove it from there and on the inside of the drum after every cycle. The dryer that came with it has a lint trap that doesnt fit properly, therefore my clothes and blankets catch themselves on it and twist up until they are ruined. The dryer also notifies me every week or two that the lint in the hose is at full capacity, so I am forced to take the dryer apart and clean that section out. I do empty out the lint trap after every load as well and it doesnt seem to help. The list goes on and on. I paid so much for this duo and I'm extremely disappointed of the performance on both! I deserve a refund
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 13, 2020
This is not the quality we would expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution or supply any missing parts. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Best thing since slide bread
on November 16, 2014
Posted by: Anonymous
Extremely quite no vibrations, sometimes I have to check on it to see if it is running. Huge capacity and the Turbowash is great, cleans in half the time saving time and energy. Great product.
Pros: Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Wrinkled dirty clothes
on July 25, 2016
Posted by: Washer lg no good
from Wellington, FL, United States
[This review was collected as part of a promotion.] I have owned thus machine for 7 months now. No matter what cycle and what spin I use the clothes come out a wrinkled mess. I tried 4 pieces at a time.. Didn't work.. Cold water.. Low spin.. They keep telling me the machine is fine.
I think it doesn't get enough water to clean the clothes. My clothes look beaten and worn.
Awful machine
They won't replace. I had service call.. Washed clothes exactly like they said.. Frustrating doesn't even begin to explain not to mention ruining my good clothes. Some have gotten holes in them.
I think it doesn't get enough water to clean the clothes. My clothes look beaten and worn.
Awful machine
They won't replace. I had service call.. Washed clothes exactly like they said.. Frustrating doesn't even begin to explain not to mention ruining my good clothes. Some have gotten holes in them.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
3
Wash and Wear
on April 5, 2018
Posted by: Washed Out
from Ohio
I'm giving this product a three because I do like the options and the ease of use. However, it's sad that after only 2 years, the letters literally smeared away on touch from around the selection dial. Read this might be from 1) harsh chemicals to clean ... nope, 2) spilled laundry detergent..seriously, this is a washing machine!!!! I expected more from the LG Brand!
Pros: Performance
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Melanie110357
from Westminster, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’d give this machine a negative number if I could. I’ve had it two years, and it no longer drains. I have done the easy troubleshooting to no avail. I need to take the front panel off in order to do more troubleshooting, but I can’t figure out how to do it. There’s nothing on You Tube for this machine, and when I talked to the LG customer service, they were unable to help me, I will never buy another LG product, and I will never own another front loading washing machine.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, December 4, 2019
That's not good! We're sorry to see that you've run into these issues with your washing machine. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Worst machine ever
on August 14, 2022
Posted by: Chefo
from New Mexico
This machine is terrible. I have tried every setting possible and none have washed or dried my loads successfully. Wash and dry is the worst thing ever created. 6 hours to wash 4 pairs of pants that came out extremely wrinkled and at least 2 sizes too small!! This unit was in my home when I moved in and would go in the dumpster if I had a choice. I'm in my 30s and washed my clothes for at least 20 years and feel like a stupid bachelor idiot that can't wash his laundry because of this horrible horrible machine. This is terrible
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, August 16, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com