| Customer Reviews Collected from bose.com |
Bose - SoundTouch 10 Wireless Music System - White
Average Customer Rating:
3.7
Rating breakdown 219 reviews
5 Stars
100
4 Stars
44
3 Stars
21
2 Stars
22
1 Star
32
Customer Reviews for Bose - SoundTouch 10 Wireless Music System - White
Posted by: Diehard Bose lover
Gender:Male
Verified Purchase:Yes
Been buying Bose since the 80s, this is not that great
Response from bose.comBy Julius, Bose Service, November 23, 2015
Hello Dave,
Thank you for taking the time to write a review. We appreciate the feedback, especially from a loyal Bose customers such as yourself. We are sorry to hear that you are not enjoying the SoundTouch 10. Our products are designed to be easy to set up and use while also delivering outstanding audio performance. We would like to speak to you to learn more about how we can help with your SoundTouch 10.
Please call us at 800-905-2156. We are available M-F 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for taking the time to write a review. We appreciate the feedback, especially from a loyal Bose customers such as yourself. We are sorry to hear that you are not enjoying the SoundTouch 10. Our products are designed to be easy to set up and use while also delivering outstanding audio performance. We would like to speak to you to learn more about how we can help with your SoundTouch 10.
Please call us at 800-905-2156. We are available M-F 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
2
Software update makes my soundtouch useless
on May 27, 2017
Posted by: Jjgray
Gender:Male
This system worked great when I first got it. Used it about a year with no problems. I loved the sound and features. I wanted to buy another but at the time you could not link more than one together. Then a major update to the software came out and it said it had the ability to link more than one together. Awesome, wrong. The update has pretty much made it the biggest pain to use. I seldom use it anymore because it cant find the soundtouch andf i have to try to set it all up again which will take 10 to 20 minutes. What's the point I if I have to go thru all all that and then sometimess it won't ever find the sound touch. I want to just be able to bring up the app and enjoy. What a disappointment.
Written by a customer while visiting bose.com
Customer Rating
2
Not Worth the Cost
on June 16, 2017
Posted by: Deeds
Gender:Female
Purchased:
Yesterday 6/15/2017
Yesterday 6/15/2017
Pros:
Good Sound through Bluetooth and Aux.
Good Sound through Bluetooth and Aux.
Cons:
Non-User Friendly App
WiFi Setup is horrible and consider yourself lucky if you are able to get the WiFi to connect.
Non-User Friendly App
WiFi Setup is horrible and consider yourself lucky if you are able to get the WiFi to connect.
Conclusion:
For the cost of this speaker, you can purchase a different speaker for less that works via Bluetooth because actually being able to use the WiFi on this speaker is not an option. It does work. I went through all of the options for setting up WiFi on this speaker and none of them worked. Verified that my WiFi router settings meet the requirements and they do. Not worth the time it takes to attempt the setup that just doesn't work.
For the cost of this speaker, you can purchase a different speaker for less that works via Bluetooth because actually being able to use the WiFi on this speaker is not an option. It does work. I went through all of the options for setting up WiFi on this speaker and none of them worked. Verified that my WiFi router settings meet the requirements and they do. Not worth the time it takes to attempt the setup that just doesn't work.
Written by a customer while visiting bose.com
Customer Rating
4
Great speakers
on December 2, 2015
Posted by: wbrioso
Gender:Male
I just bought this speakers for Black Friday, the only thing that disappoint me is that has not airplay, which would have make it a 5 stars. I hope Bose comes out for an app for the AppleWatch, since I use this speaker in my bathroom, could've be nice if I could change songs using my watch while showering.
Written by a customer while visiting bose.com
Customer Rating
1
can't update app
on December 27, 2018
Posted by: patricia
Length of ownership:1 year or longer
no longer works because i can't update the app. when it did work it randomly shut off after different periods of time. never consistent
Response from bose.comBy Mohsin_S, Bose Support, January 7, 2019
Hey Patricia,
Thanks for reaching out and for providing a review of the SoundTouch 10 wireless system. Sorry you're having trouble! Here are a few suggestions we recommend that can help you:
Try to reset your system:
Turn off the product and unplug it from power for 30 seconds. When power is reconnected, a tone is heard from the product.
Please try removing the SoundTouch app and reinstalling from your mobile device.
Also, try the app on a different device.
Should you require any further assitance, we are here to help. Please feel free to contact us on our Community or by phone:
Link to the Community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thanks again.
Thanks for reaching out and for providing a review of the SoundTouch 10 wireless system. Sorry you're having trouble! Here are a few suggestions we recommend that can help you:
Try to reset your system:
Turn off the product and unplug it from power for 30 seconds. When power is reconnected, a tone is heard from the product.
Please try removing the SoundTouch app and reinstalling from your mobile device.
Also, try the app on a different device.
Should you require any further assitance, we are here to help. Please feel free to contact us on our Community or by phone:
Link to the Community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thanks again.
Written by a customer while visiting bose.com
Customer Rating
1
Unreliable defective design
on December 3, 2019
Posted by: Shawn
Gender:Male
Length of ownership:1 year or longer
i bought 2 of these so i could use them as stereo big mistake the app does not work even after several updates it does not pair up and it keeps loosing signal and i have a very strong internet service. there is no help
Response from bose.comBy Kerri , Customer Support, December 5, 2019
Hi Shawn,
Thank you for your review of our speakers.
I'm sorry to hear that you're having such issues pairing from the app. We'd love to get some additional information from you so we can assist. Reach out to us here https://bose.life/37NLh3e. We will do all we can to help get your system u and running correctly.
Thank you for your review!
Kindest,
Kerri - Customer Support
Thank you for your review of our speakers.
I'm sorry to hear that you're having such issues pairing from the app. We'd love to get some additional information from you so we can assist. Reach out to us here https://bose.life/37NLh3e. We will do all we can to help get your system u and running correctly.
Thank you for your review!
Kindest,
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Better than anticipated
on January 8, 2020
Posted by: Robert
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Use these speakers in my home office. Loved not having to run wires. Sound better than I hoped. Home run.
Written by a customer while visiting bose.com
Customer Rating
3
Think twice if you use Apple
on December 22, 2016
Posted by: DWR
Gender:Male
Handy instant buttons for favorites. Sound quality seems not as pleasant as even the Mini Soundlink, perhaps too much accentuation of the honking midbass. Cannot stream AppleMusic from iPad or iPhone using WiFi, Bluetooth only. Competitors which now allow Apple Music compatibility should be considered if you expect to use AppleMusic, although some do not have the Bluetooth.
Response from bose.comBy Julius, Bose Service, December 26, 2016
Hello there,
Thank you for you review of the Bose SoundTouch 10 speaker. It is designed to allow you to easily add SoundTouch WiFi audio throughout you home. With the SoundTouch 10 you can also connect via Bluetooth to any Bluetooth audio device allowing you access to many more applications and audio content. You should be getting better sound than what you have described and we would definitely like to assist. If you ever have any questions or something does not seem right, we are here to help at 800-905-2156. We are here to help Monday through Friday 9am to 9pm EST.
Thank you for you review of the Bose SoundTouch 10 speaker. It is designed to allow you to easily add SoundTouch WiFi audio throughout you home. With the SoundTouch 10 you can also connect via Bluetooth to any Bluetooth audio device allowing you access to many more applications and audio content. You should be getting better sound than what you have described and we would definitely like to assist. If you ever have any questions or something does not seem right, we are here to help at 800-905-2156. We are here to help Monday through Friday 9am to 9pm EST.
Written by a customer while visiting bose.com