| Customer Reviews Collected from bose.com |
Bose - SoundTouch 10 Wireless Music System - White
Average Customer Rating:
3.7
Rating breakdown 219 reviews
5 Stars
100
4 Stars
44
3 Stars
21
2 Stars
22
1 Star
32
Customer Reviews for Bose - SoundTouch 10 Wireless Music System - White
Customer Rating
1
HORRIBLE!!!
on April 10, 2019
Posted by: Gosia
Gender:Female
Length of ownership:1 year or longer
so much issues with connecting it is not even funny!!!!! I have 4 throughout the house and just about each time there is extra half an hour of my time trying to get them to play music!!!!!! DO NOT BUY!!!!!!!!!!!
Response from bose.comBy Kerri, Techncial Support, April 12, 2019
Hi Gosia,
Thank you for taking the time to review our product.
I'm sorry to hear of the issues you are experiencing with your SoundTouch 10. This is certainly not normal. I would recommend reaching out to our Technical Support team for assistance. One of our agents will be more than happy to assist you.
Thank you again for your review.
Have a great day!
Kindest,
Kerri - Technical Support
Thank you for taking the time to review our product.
I'm sorry to hear of the issues you are experiencing with your SoundTouch 10. This is certainly not normal. I would recommend reaching out to our Technical Support team for assistance. One of our agents will be more than happy to assist you.
Thank you again for your review.
Have a great day!
Kindest,
Kerri - Technical Support
Written by a customer while visiting bose.com
Customer Rating
5
Love my Soundtouch 10s
on December 27, 2019
Posted by: Afool2cry
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I've owned a Bose sound touch 10 for 2 years. 6 months ago I bought a 2nd one to run as a pair. After updating both to make sure they had the same firmware, both connected and were easy to create a group.
Some people have complained about sound quality but I have had 0 issues, mine sound great. There are a couple of things to consider when using/placing these speakers:
1) these speakers are not designed to crank music in big rooms. Average living room, kitchen, bedroom, they should perform well
2) these speakers have a rear sound port. If you want rich/deep lows you cannot place them on an end table in the middle of a room. For best results corner load them, at a minimum have them 2-4 inches from a wall. Also experiment with their placement as with ANY speaker the sweet spot will be relative to where they are placed. If you place as I have directed, then move around the room, you will see that the sound will change as you move and there will be a spot where the sound is the richest. This is due to the sound wave lengths and where you ear is relative to the crest or trough of the base sound wave. You may have to experiment and move the speaker around your room so the sound is better at your desired listening spot.
1) these speakers are not designed to crank music in big rooms. Average living room, kitchen, bedroom, they should perform well
2) these speakers have a rear sound port. If you want rich/deep lows you cannot place them on an end table in the middle of a room. For best results corner load them, at a minimum have them 2-4 inches from a wall. Also experiment with their placement as with ANY speaker the sweet spot will be relative to where they are placed. If you place as I have directed, then move around the room, you will see that the sound will change as you move and there will be a spot where the sound is the richest. This is due to the sound wave lengths and where you ear is relative to the crest or trough of the base sound wave. You may have to experiment and move the speaker around your room so the sound is better at your desired listening spot.
The sound touch app is simple and clean. Almost too basic but I love being able to access/play my spotify and satellite radio accounts through the speakers. The bluetooth capability is good, and I love the 6 presets so I can save my favorite online radio stations.
I love my speakers so much I bought 2 more to add to my network.
Written by a customer while visiting bose.com
Customer Rating
4
Great bit of kit but cannot work out how multiroom
on December 30, 2015
Posted by: Cheeky123
Gender:Male
Bought a few of th Bose sound touch10 for the house vs the Sonos for a number of reasons. Sound is great and if honest 1 fills the house alone! What I cannot work out though is how to play different music in each room via the app and Spotify. Seems to want to only play same track on all speakers or just one. Some help appreciated.
Written by a customer while visiting bose.com
Customer Rating
4
Great Speaker but Wired
on January 30, 2016
Posted by: GHanosh1962
I wasn't sure about these speakers until I tried one out in my bathroom. The sound was much better than I thought it would be, and now have I these speakers sprinkled throughout my home. The only drawback is the power cord. It gets in the way of where I want to place it, and limits most other areas where I would want to place it. If you look very carefully at the pictures on the Bose website, you would think the speaker is cordless, but it is not and for a minimalist like me, you have to really think where you want to place the speaker and work extra hard to install it such that all you see is the speaker and not the cord - just like in the bose pictures.
Written by a customer while visiting bose.com
Customer Rating
4
An opportunity for development
on March 14, 2016
Posted by: Rick71
Gender:Male
Having the need of music in our living room and the invisibility of the system was a must. We have enjoyed the sound, its great, almost incredible but thats what you get from a bose system.
Now, its connected to a apple express, the only way to play music from my computer and share it with other devices (I have 2 other apple tv connected with speakers) the unit gives a delay so it kills the whole reason of purchase and the fact that can't have airplay its a burden.
Yeah, yeah... bluetooth.... well not if I want to play in a multi-room environment with my current system.
SO, my wish list:
1- Dear R&D Bose, you have the technology for airplay, it can't be that hard and you won't cannibalise your sales systems, actually you will only sell more.
2- Why the delay?? how can I / you fix it?
Response from bose.comBy Julius, Bose Service, March 18, 2016
Hello Rick,
Thank you for your review. We appreciate you sharing your experience. One thing to mention is that with the new Series III SoundTouch systems, once you are connected by Bluetooth to one of them, you are able to rebroadcast that audio to all of your other SoundTouch products (whether they support Bluetooth or not) for playback in a multi-room environment via Bluetooth.
We strive to build products that deliver exceptional sound while being simple to set up and easy to use. If there are ever any problems or questions, we are proud to offer world class customer support and we are here to help. We have great resources for SoundTouch online including the https://www.soundtouch.com/ support site. We also have dedicated SoundTouch agents available at 800-905-2156 if you have any other questions. We are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for your review. We appreciate you sharing your experience. One thing to mention is that with the new Series III SoundTouch systems, once you are connected by Bluetooth to one of them, you are able to rebroadcast that audio to all of your other SoundTouch products (whether they support Bluetooth or not) for playback in a multi-room environment via Bluetooth.
We strive to build products that deliver exceptional sound while being simple to set up and easy to use. If there are ever any problems or questions, we are proud to offer world class customer support and we are here to help. We have great resources for SoundTouch online including the https://www.soundtouch.com/ support site. We also have dedicated SoundTouch agents available at 800-905-2156 if you have any other questions. We are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
4
Great hardware, poor app
on July 7, 2016
Posted by: Martin
Gender:Male
Without doubt, the sound quality of the SoundTouch 10 is fantastic for such a compact speaker. I can't fault the hardware nor the speaker sound quality and I don't mind that it is a little heavier than I expected.
However, the user experience is seriously let down by the SoundTouch app which is clunky and feature poor. My primary use of the SoundTouch is for internet radio stations which are usually a great source for "music discovery" or serendipity but this is completely defeated by the app which doesn't display the IDv3 meta data. That's a fundamental omission by the developers and inexcusable.
I have given a 4-Star rating solely based on the quality of the hardware and the sound quality. I'm afraid the app deserves only 2-Stars.
On the hardware side, can I suggest a push-button sequence to put the speaker immediately in to 'WPS Push Button pairing mode' instead of always having to use "setup mode" and the app?
However, the user experience is seriously let down by the SoundTouch app which is clunky and feature poor. My primary use of the SoundTouch is for internet radio stations which are usually a great source for "music discovery" or serendipity but this is completely defeated by the app which doesn't display the IDv3 meta data. That's a fundamental omission by the developers and inexcusable.
I have given a 4-Star rating solely based on the quality of the hardware and the sound quality. I'm afraid the app deserves only 2-Stars.
On the hardware side, can I suggest a push-button sequence to put the speaker immediately in to 'WPS Push Button pairing mode' instead of always having to use "setup mode" and the app?
Written by a customer while visiting bose.com
Customer Rating
3
THERES. NO. AIR. PLAY
on December 1, 2016
Posted by: dalifr
Gender:Male
I mean. The speaker is great.
It works just fin over the WiFi and the connection with Spotify (streaming service I use) is great. But really? No AirPlay?
It's like having a Tesla and a AAA battery to recharge it.
Response from bose.comBy Ryan, Bose Service, December 2, 2016
Thank you for taking the time to write your review. We are glad that you are enjoying the speaker over your home wifi.
AirPlay has been replaced in our current systems with Bluetooth to allow owners of virtually any mobile device the flexibility to stream any audio source. The inclusion of Bluetooth allows support for our unique rebroadcasting feature which allows users to stream audio to multiple systems at the same time.
If you have further questions, don't hesitate to give our product support specialists a phone call and we'll be happy to help. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
AirPlay has been replaced in our current systems with Bluetooth to allow owners of virtually any mobile device the flexibility to stream any audio source. The inclusion of Bluetooth allows support for our unique rebroadcasting feature which allows users to stream audio to multiple systems at the same time.
If you have further questions, don't hesitate to give our product support specialists a phone call and we'll be happy to help. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
4
Impressive
on July 17, 2017
Posted by: CaioBRZ
Gender:Male
The sound from this speaker is impressive as you can expect from Bose, big bass from a such small speaker. But it totally could be better with a tweeter. Sometimes I think it misses some high frequencies, which can be barely adjusted by reducing the bass at the Bose App.
I think it could be better if Bose includes some equalizer or a treble control.
I think it could be better if Bose includes some equalizer or a treble control.
But the speaker is truly amazing. It connects with everything (Bluetooth, Aux, Wifi) and once you configure it from the app (with the Bass Reducer) it sticks with the configuration, which means its not necessary passing everything through the app to get de bass reduction. Congratulations, Bose!
Written by a customer while visiting bose.com