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Customer Reviews Collected from geappliances.com |
GE - 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range
Average Customer Rating:
4.5
Rating breakdown 1,281 reviews
5 Stars
933
4 Stars
206
3 Stars
52
2 Stars
44
1 Star
46
90%of customers recommend this product.
(
1,110 out of
1,240)
Customer Reviews for GE - 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range
Customer Rating
2
Great Stove Top, Ovens???
on November 12, 2017
Posted by: jamiebd
from Mount Prospect, Il
We purchased this unit, the GE JGB860SEJ4SS, in Match of 2017. Overall, while we are happy with the looks of the Range, but, overall we would not recommend.
For the Stove Top, when we first received the unit, we were very happy with it. The Burner are High Output and bring water to a boil quickly. The levels are easy to adjust to get just the right temperature. We were especially excited about the Center Burner and purchased the Optional Griddle. We didn't use the Griddle a ton, but we were happy with it.
After not using it for several weeks, we tried to use it again, and the flame was so low, that even after 15 minutes at full heat, it wasn't hot enough to get a drop of water to even sizzle. And turned all the way down, the burner wouldn't even stay lite.
I removed the orifice from the center burner and noticed that I couldn't even see through the hole. I grabbed a toothpick and cleaned out the hole and pulled a bunch of black flakes out of the interior of the orifice. After cleaning, I was able to see though the hole and I replace the orifice. After replacing, the burner level was much higher, similar to what it was when we first received the stove.
Once the I finished the repair, we've been very happy with the cooktop. With the Center griddle, we are getting the temperatures we'd expect, with out having to turn the burner on full.
Now, to the ovens. The double ovens was one of the main reasons the we picked this range over the several other that we were looking at. But, in hind site, the Ovens - both of them - have been the biggest disappointment.
When we first had the stove installed, we were having issue with cooking times, some things over done, others under done, when compared to our old oven. We we also having issues with things cooking un-evenly. For example, something simple like a frozen pizza, the front of the pizza was barely brown and the back of the pizza was almost burnt.
We spent sometime making adjustment to the temperature, which was extremely easy to do in the control panel, and eventually got the cooking time closer to what we expected, and to the instruction on the recipes. But we were still having issues with things in the back of the oven cooking quicker then things in the front of the oven. And we are seeing this on both the top and bottom ovens.
After several months of "experimenting" with the ovens calibration and cooking times, we even tried letting the over preheat for another 10 to 20 minutes after the Control panel says that the oven has reached temperature, to let the ovens stabilize and even out through the entire oven. We also purchased a mercury thermometer to check the temperature rather the the coil one that we already had, and proceeded to spend the rest of the day recalibrating the temperature. Letting the oven preheat for almost a half hour each time. Again, easy to make any needed adjustments by going in the the service menu.
After making all of the adjustments, our cooking times are about what we'd expect, but, still having issues with things towards the back of the oven during, while things in the front are barely browning.
So, at this point our solution is to rotate anything that we're putting in the oven and rotate it half way through it's cooking time. That seems to help a little bit, but, we still have issues. Not Looking forward to the coming holidays and all the cooking that we'll be doing and having to fight with the temperatures of both of these ovens.
We have yet to even try the Convection Bake or Roast, since that's a new feature for us and we feel like if we can't even get the regular ovens to work correctly, we don't even want to try doing something we are unfamiliar with and screw up our dinners even more.
Bottom line, while we love the Cooktop, we could not recommend this stove for purchase, due to the issues with both ovens.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Garbage
on October 18, 2021
Posted by: MikeP072186
from Pa
We bought this oven 2 weeks ago. It worked great the ONE time we used it. The 2nd time, we couldn't use the top and bottom ovens at the same time. The 3rd, both ovens stopped heating completely. We called GE, but they refused to help until we find the serial number stamped on it....oh... and there's no serial number ANYWHERE.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, October 22, 2021
Hello, we appreciate you taking the time to leave us a review of your new range and are so sorry to hear that it is not operating properly so soon into its lifespan and know how frustrating that must be. If you haven't had a chance to check out this website, we recommend you do so as it contains information on where to locate your serial number: https://www.geappliances.com/ge/find-model-serial-number/ranges.htm If you are still unable to find it using this link, please reach out to us on social media so we can investigate this further. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Nothing but trouble
on September 22, 2021
Posted by: sirene
from Florida
I upgraded to this oven, as well as other GE products (microwave and refrigerator) when purchasing my house 2 years ago. I never thought I would have to replace my microwave after 2 years, which I did with a KitchenAid microwave, and now this oven is not working correctly. For a few months now, the top oven has not held the correct temperature (so I haven't used it in a while) and this morning, the bottom oven won't heat up. I followed trouble shooting procedures, reset the shut off valve, but the oven still does not heat up. If I have to purchase a new stove, I will never buy another GE product and make sure all my friends and family know not to either. Other appliances I have had in the past have lasted more than 10 years without any trouble. I always thought GE had exceptional appliances, and was excited to have them in my new home. Now I am having to spend a lot more money than I planned to due to bad appliances.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, September 24, 2021
Hello there, we couldn't be more sorry to hear your microwave quit working after two years and that your range is now experiencing issues. We pride ourselves on quality so this is never what we'd expect for our consumers. To further assist you, we'll be reaching out to you via email. We look forward to hearing back from you and we're wishing you the best.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Looks and feels amazing, but it’s a lemon
on November 29, 2021
Posted by: Brian346927274
from Berlin, New Jersey
As a new home owner I had hope my GE appliances would hold up better. We picked GE because they were the only manu. who offered the slate finish. It looks good and is easy to clean. My issue is primarily with the third party service technicians that they hire. I had administrators cancel your and re-schedule new appointments without your knowledge. The technician was over to fix my range twice. They decided to stop coming by the 3rd visit. My top oven doesn’t work and it’s eliminating 1/3 of the cooking I can do.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, December 1, 2021
Hi there,
Thanks for leaving a review. So sorry to hear about what's been happening with your range and that you've had issues getting it fixed. Know that one of our agents will be reaching out via email soon to investigate further.
All the best,
Michael@GEA
Thanks for leaving a review. So sorry to hear about what's been happening with your range and that you've had issues getting it fixed. Know that one of our agents will be reaching out via email soon to investigate further.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
GE has dissapointed me
on June 4, 2023
Posted by: Anthem Home
from Phoenix, AZ
We bought all new GE appliances 6 years ago when we moved in our new home. Dishwasher, french door refrigerator, microwave and double oven gas stove. All of them have failed just out of the 5 year warranty. What a surprise!
Im trying to fix the top oven as it will not light and the temperature stays at 100 deg on the panel. I read that the hot surface ignitor is usually the cause of this so I bought and replaced it as well as the temperature probe. No luck I tested the high voltage going to the ignitor and it's not even getting power the panel and ovenlights light up so i know I have power coming from the wall outlest. So what else can be the problem? I am tempted to replace the main board control panel next.
Im trying to fix the top oven as it will not light and the temperature stays at 100 deg on the panel. I read that the hot surface ignitor is usually the cause of this so I bought and replaced it as well as the temperature probe. No luck I tested the high voltage going to the ignitor and it's not even getting power the panel and ovenlights light up so i know I have power coming from the wall outlest. So what else can be the problem? I am tempted to replace the main board control panel next.
My top stove and bottom oven still work fine. It's just the upper oven that will not work. Any ideas?
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Adrian@GEA, GE_Appliances, June 6, 2023
Hello! Thank you for taking the time to provide us with your valuable feedback. We are so sorry to hear that your double oven range is no longer operating as designed. Our best recommendation in this case is to schedule an appointment with one of our GE Appliances certified technicians to get this issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm . We are honored to have you as a part of the GE Appliances family, and we are confident that our technicians will get your range back up and running in no time! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
temperature control problematic in both ovens
on June 17, 2016
Posted by: otanod
from York county , pa
Have owned this double oven for approx 6 months. Have had oven Temps that are not consistent with the digital readout on the oven face. Ex. Readout says 350 degree and inside of oven is only 250 deg.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Works well
on December 7, 2016
Posted by: Love gas stoves
from Washington, United States
I love the cooktop but I'm having a hard time getting the oven adjusted. The top oven doesn't hold heat and the lower oven burns things.
I would recommend this to a friend!
Features
5
Performance
3
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Not working properly from the get-go
on December 18, 2016
Posted by: Ronco237
from Cape Cod, MA, United States
Both ovens say they are ready (pre-heated) when they are 100 degrees lower than they should be. This in inexcusable for the cost of this oven.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Written by a customer while visiting geappliances.com