| Customer Reviews Collected from bose.com |
Bose - SoundTouch 20 Series III Wireless Music System - Black
Average Customer Rating:
3.8
Rating breakdown 114 reviews
5 Stars
62
4 Stars
11
3 Stars
14
2 Stars
7
1 Star
20
Customer Reviews for Bose - SoundTouch 20 Series III Wireless Music System - Black
Customer Rating
1
Goodbye Bose. It's been fun
on November 3, 2015
Posted by: Scott
Gender:Male
I recently purchased my 3rd Soundtouch system only to find out Apple Airplay is no longer supported. This is extremely frustrating to find out after I have invested so much money into Bose technology. Not only is it disappointing that Bose chose to downgrade to Bluetooth technology. But they also completely changed technologies (Airplay vs Bluetooth) mid product cycle while maintaining the same device name (Soundtouch). Bluetooth is meant for portable battery operated systems and not home stereo systems. This poor business decision and clever market wording have cost them a long time customer. I not only returned my latest purchase but I have decided to sell off my other Bose products and switch over to a competitor who offers true wireless streaming.
Response from bose.comBy Michael, Bose Service, November 7, 2015
Thank you for taking the time to write a review.
We definitely value your continued loyalty as a Bose customer and appreciate all you have invested into Bose technology. The decision to add bluetooth to our Soundtouch systems allows owners of virtually any mobile device the flexibility to stream any audio source. Bluetooth also allows support for our unique rebroadcasting feature which allows users to stream audio to multiple systems at the same time. Additionally, Bluetooth provides a direct streaming option for SoundTouch home theater systems that were not compatible with AirPlay.
We take pride in constantly improving our products and hopefully this has assisted in better articulating the benefits of adding bluetooth.
We definitely value your continued loyalty as a Bose customer and appreciate all you have invested into Bose technology. The decision to add bluetooth to our Soundtouch systems allows owners of virtually any mobile device the flexibility to stream any audio source. Bluetooth also allows support for our unique rebroadcasting feature which allows users to stream audio to multiple systems at the same time. Additionally, Bluetooth provides a direct streaming option for SoundTouch home theater systems that were not compatible with AirPlay.
We take pride in constantly improving our products and hopefully this has assisted in better articulating the benefits of adding bluetooth.
Written by a customer while visiting bose.com
Customer Rating
3
Half of a Soundtouch
on October 10, 2015
Posted by: Victor
Gender:Male
I already own three Soundtouch Series II products (wave, 20, & 30) and a dozen other Bose products. I just purchased the new Soundtouch 10. The quality of the sound is extraordinary, as I expected it. But the lack of AirPlay is disappointing. Half of my motivation to try and then expand the Soundtouch devices was the ability to integrate with other sound systems with which I use Airport Express or Apple TV. So my new Soundtouch 10 made me only half as happy as the previous systems. I resolved this problem by connecting an Airport Express to my new Soundtouch 10. Without AirPlay support, Soundtouch is not an option any more to expand my sound system, so instead of upgrading my devices I am left only with the choice of retrofitting them with airport express. I really hope Bose brings back AirPlay support, after all, there was no need to choose between AirPlay support and Bluetooth;
Response from bose.comBy Julius, Bose Service, October 12, 2015
Hello Victor,
Thank you for taking the time to write a review. It is always great to hear from a loyal Bose customer. We are glad to hear that you found the sound extraordinary. Using an AirPort Express the way you have is a great idea for adding AirPlay to the new SoundTouch III speakers.
We have found that Bluetooth is a more convenient and versatile technology as it allows you to pair any Bluetooth audio device, not just Apple devices. With Bluetooth rebroadcast, you are able to rebroadcast audio from your connected Bluetooth device through your other SoundTouch speakers, including your Series II devices. In this way, you would be able to expand your system while incorporating the speakers you already have.
Thank you for taking the time to write a review. It is always great to hear from a loyal Bose customer. We are glad to hear that you found the sound extraordinary. Using an AirPort Express the way you have is a great idea for adding AirPlay to the new SoundTouch III speakers.
We have found that Bluetooth is a more convenient and versatile technology as it allows you to pair any Bluetooth audio device, not just Apple devices. With Bluetooth rebroadcast, you are able to rebroadcast audio from your connected Bluetooth device through your other SoundTouch speakers, including your Series II devices. In this way, you would be able to expand your system while incorporating the speakers you already have.
Written by a customer while visiting bose.com
Customer Rating
5
This is the best speaker out there
on October 15, 2019
Posted by: AWIRE9966_09onpc
Gender:Male
[This review was collected as part of a promotion.] I had my bose for 2 years and i love it. I have a 22 pound ion speaker and this speaker blows it out of the water! On a mistake i fonund it in the rain and it was still working!
My only complant is the lcd display is very easy to damage but for about $50-$100 you can get it fixed. DO NOT WASTE ANY MORE TIME AND BUY THIS SPEAKER ITS 100% WORTH IT.
My only complant is the lcd display is very easy to damage but for about $50-$100 you can get it fixed. DO NOT WASTE ANY MORE TIME AND BUY THIS SPEAKER ITS 100% WORTH IT.
Written by a customer while visiting bose.com
Customer Rating
3
Where is the rewind and fast forward button
on October 11, 2015
Posted by: Raj
Gender:Male
I am unable to imagine a audio player without a rewind or fast forward button or even a slider to do that function. Can you please enlighten me if there is a secret to do this?
I am disappointed with this non availability of basic function.
Response from bose.comBy JT, Bose Service, October 13, 2015
Thanks for posting your review. We always appreciate hearing from our customers. The Bose SoundTouch 20 Series III does not offer a way to move forwards or backwards through the music playing from within the SoundTouch app.
However, if music is being played over the Bluetooth connection, all music control functions of the music source; play, pause, fast forward, rewind, etc would control the audio coming from the SoundTouch 20 Series III.
However, if music is being played over the Bluetooth connection, all music control functions of the music source; play, pause, fast forward, rewind, etc would control the audio coming from the SoundTouch 20 Series III.
Written by a customer while visiting bose.com
Customer Rating
3
Great Sound
on November 18, 2015
Posted by: José
Gender:Male
The Sound is great, I have not been able to use Bluetooth,
Does ir have bluetooth Conectivity?
Hoy van I Connect my devices easily?
Does ir have bluetooth Conectivity?
Hoy van I Connect my devices easily?
Response from bose.comBy Julius, Bose Service, November 23, 2015
Hello Jose,
Thank you for the review. It's great to hear that you're enjoying the sound quallity of the SoundTouch 20III speaker.
The SoundTouch 20III does support Bluetooth. We have some great resources online to help you with pairing your Bluetooth devices to the system including our SoundTouch community page at https://www.soundtouch.com/ and our YouTube channel. We actually have a video detailing how to pair your Bluetooth devices here:
http://bit.ly/1MMSr5B
We are also here to help by phone M-F 9am to 9pm and Saturday 9am to 7pm EST at 800-905-2156 if you prefer to call.
Thank you for the review. It's great to hear that you're enjoying the sound quallity of the SoundTouch 20III speaker.
The SoundTouch 20III does support Bluetooth. We have some great resources online to help you with pairing your Bluetooth devices to the system including our SoundTouch community page at https://www.soundtouch.com/ and our YouTube channel. We actually have a video detailing how to pair your Bluetooth devices here:
http://bit.ly/1MMSr5B
We are also here to help by phone M-F 9am to 9pm and Saturday 9am to 7pm EST at 800-905-2156 if you prefer to call.
Written by a customer while visiting bose.com
Customer Rating
4
Aux setting
on March 20, 2016
Posted by: Jake
Gender:Male
Great sound
It would be great if you were able to turn on aux from the app
It would be great if you were able to turn on aux from the app
Written by a customer while visiting bose.com
Customer Rating
3
Nice sound, inconvenient use
on October 1, 2016
Posted by: Bigpapa
Gender:Male
Sound is very good for the price but the app's search features are not user friendly. I have a large iTunes library and the only search feature is by Track. Really? You can select Artist but you have to scroll thru all of them. Genre used to sort by Artist now it's by album. We need choices!
Response from bose.comBy Ryan, Bose Service, October 26, 2016
Thank you for your kind words regarding the sound quality that this speaker offers. The search functionality of our SoundTouch app takes into considering the metadata fields for Artist, Album and Track in iTunes and we would like to help you take full advantage of that feature. You can reach our dedicated line for Soundtouch wireless specialists at 800-905-2156 and we’ll be able to take a closer look at this with you.
Written by a customer while visiting bose.com
Customer Rating
2
Connection issues
on November 26, 2016
Posted by: krod5674
Gender:Male
I chose this as a service award offered by my company. Really enjoy the sound, but... the unit fails to recognize different wifi systems. It is not a 1-2-3 setup like the directions lead you to believe. Every update or moving to a different location, requires a manual setup. The screen on the app flashes past the password for a new system page and goes straight to manual setup. Bad part is it takes forever and rarely works, just reverts back to manual startup page. I don't even bother to take it to a different location.
Response from bose.comBy Ryan, Bose Service, November 28, 2016
Thank you for taking the time to share your experience with our SoundTouch speaker. Congratulations on your service award.
Because our SoundTouch line of products are designed to work over wifi as part of an integrated ecosystem in the home, we agree that these products may not be the best fit for customers looking to take their speaker on the go. For that, we'd recommend checking out our battery-powered SoundLink Bluetooth speakers.
We apologize for any confusion and would like to offer our technical assistance if you have other questions. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Because our SoundTouch line of products are designed to work over wifi as part of an integrated ecosystem in the home, we agree that these products may not be the best fit for customers looking to take their speaker on the go. For that, we'd recommend checking out our battery-powered SoundLink Bluetooth speakers.
We apologize for any confusion and would like to offer our technical assistance if you have other questions. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com