| Customer Reviews Collected from bose.com |
Bose - SoundTouch 20 Series III Wireless Music System - Black
Average Customer Rating:
3.8
Rating breakdown 114 reviews
5 Stars
62
4 Stars
11
3 Stars
14
2 Stars
7
1 Star
20
Customer Reviews for Bose - SoundTouch 20 Series III Wireless Music System - Black
Customer Rating
4
Its ok
on October 13, 2019
Posted by: Ryan
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I bought this speaker a very long time ago and i have noticed that although the sound is pretty good, but I have had frequent issues with connectivity. It disconnects from the wifi very often but bluetooth issues occur very rarely. The app isnt very polished as it doesnt detect the speaker with ease and reconnecting/readding the speaker is a lengthy and annoying process.
Written by a customer while visiting bose.com
Customer Rating
4
Excellent sound and convenience of presets
on December 3, 2019
Posted by: Peterh9
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I just bought my second SoundTouch 20. The sound is excellent. The six presets are convenient -- I just press 6 and I get my classical music, or 1 and I get NPR in the morning. But the setup app is cumbersome, and the setting of a preset has become more difficult in the past three months -- now I must do it through the TuneIn part of the app. Before I could just stream my station and press the preset for two seconds until it beeped. You need a Steve Jobs to make it simple.
Response from bose.comBy Jeff G, Customer Support, December 4, 2019
Hey Peter,
Many thanks for leaving your thoughts on the SoundTouch 20! It's great to hear how convenient you find the presets on the speaker. I'm sorry to hear you have found setting the presets difficult, however.
There are many ways in which you can actually assign a preset to SoundTouch.
One of the easiest being that you can press and hold the preset button on the speaker/remote for a few seconds and it will overwrite what was previously stored. If you wish to learn about the other methods for storing, I'd definitely recomend checking out this page: https://bose.life/2LjDGQo.
Kind regards,
Jeff G - Customer Support
Many thanks for leaving your thoughts on the SoundTouch 20! It's great to hear how convenient you find the presets on the speaker. I'm sorry to hear you have found setting the presets difficult, however.
There are many ways in which you can actually assign a preset to SoundTouch.
One of the easiest being that you can press and hold the preset button on the speaker/remote for a few seconds and it will overwrite what was previously stored. If you wish to learn about the other methods for storing, I'd definitely recomend checking out this page: https://bose.life/2LjDGQo.
Kind regards,
Jeff G - Customer Support
Written by a customer while visiting bose.com