| Customer Reviews Collected from bose.com |
Bose - SoundTouch 20 Series III Wireless Music System - Black
Average Customer Rating:
3.8
Rating breakdown 114 reviews
5 Stars
62
4 Stars
11
3 Stars
14
2 Stars
7
1 Star
20
Customer Reviews for Bose - SoundTouch 20 Series III Wireless Music System - Black
Customer Rating
3
Easy Use, Elegant Design, Decent Sound and Compact
on December 7, 2015
Posted by: CycleMaplewood
Gender:Female
I run a community indoor cycling program that is located in a large, mixed-use open space on a stage, so I needed an affordable sound solution that didn't have lots of wires, amps, towers or large speakers (equipment must be put away after classes). I called Bose and spoke to a very helpful and lovely salesman, who himself takes Spinning classes and advocated my buying this SoundTouch 20 Series III for our class use. While he was correct that the unit (which he said he has two of in his own home) is compact (one of my criteria), has good sound, and is easy to use, it unfortunately does not produce enough bass for my purposes. Spinning classes are very high-energy and ideally the music must be at a high volume with good quality, no distortion (which the unit, to be fair, doesn't do), and lots of bass. This unit might be suitable for a large living room or kitchen, but in my opinion it does not fill the size of a (medium-sized) theatre stage well. I am likely returning it and purchasing the SoundTouch 30 instead, as the latter unit has a sub-woofer - which I'm pretty sure the 20 does not. We need Bluetooth connectivity versus a dock, since different teachers use different mp3 players (iPhone, Android, old/new iPods, etc.). I'm hoping that projects better in an approximate 30'x20 space.
Response from bose.comBy Gary, Bose Service, December 18, 2015
Hello CycleMaplewood,
Thank you for posting such thorough comments about your experience with the Bose SoundTouch 20III. We agree with your conclusion, given the size of your space and the activity level within that space the SoundTouch 30III is going to be a better choice.
We hope you'll follow up with your impressions when once you're enjoying the new system.
Thank you for posting such thorough comments about your experience with the Bose SoundTouch 20III. We agree with your conclusion, given the size of your space and the activity level within that space the SoundTouch 30III is going to be a better choice.
We hope you'll follow up with your impressions when once you're enjoying the new system.
Written by a customer while visiting bose.com
Customer Rating
5
Great Christmas present!!!
on December 25, 2015
Posted by: Carrgirl
Gender:Female
I gave this to my husband for Christmas and he LOVES it! He even has it connected to the TV
Written by a customer while visiting bose.com
Customer Rating
1
Great at first
on June 30, 2019
Posted by: Mark
Gender:Male
Length of ownership:1 year or longer
This has good sound and worked well at first, then over a few months the connection started dropping out and I had to rely on aux input. Now it wont even start up. A lot of money for a product that breaks down after a short time.
Response from bose.comBy Andy, Bose Support, July 5, 2019
Hello Mark,
Thank you for taking the time to review our SoundTouch 20 Wireless system. I'm happy to hear that you love the audio quality of the speaker, but sorry to hear that you were experiencing connectivity issues, that is not expected behavior for the system and not to be expected.
I encourage you to reach out to Bose support directly, and we'd love to resolve any experiences that you may be experiencing.
We look forward to hearing back from you and thank you for taking the time to leave your review of our speaker.
Thank you for taking the time to review our SoundTouch 20 Wireless system. I'm happy to hear that you love the audio quality of the speaker, but sorry to hear that you were experiencing connectivity issues, that is not expected behavior for the system and not to be expected.
I encourage you to reach out to Bose support directly, and we'd love to resolve any experiences that you may be experiencing.
We look forward to hearing back from you and thank you for taking the time to leave your review of our speaker.
Written by a customer while visiting bose.com
Customer Rating
1
SHUTS OFF BY ITSELF
on September 28, 2019
Posted by: August Black
Gender:Male
Length of ownership:1 year or longer
I HAVE SOUNDTOUCH 20 SEVERAL YEARS, ALWAYS SHUTS OFF, I GET THE UPDATES "ASSUMING" IT WOULD BE FIXED. I GOT TIRED AND VERY DISAPPOINTED SO I PUT IT IN THE SHED AND FORGOT ABOUT IT. BROUGHT IT BACK OUT, PLUGGED IT IN DID ANOTHER UPDATE AND STILL SHUTS OFF BY ITSELF...UNREAL.
Response from bose.comBy Rhys L , Bose Service, October 2, 2019
Hello!
Sorry to hear you ran into an issue with your sound cutting out. We’d love to get more details about the issue you’re experiencing. Please contact us at https://www.bose.com/en_us/contact_us.html with some additional details and we’ll be happy to look into this further!
Thanks,
Rhys - Bose Customer Support
Sorry to hear you ran into an issue with your sound cutting out. We’d love to get more details about the issue you’re experiencing. Please contact us at https://www.bose.com/en_us/contact_us.html with some additional details and we’ll be happy to look into this further!
Thanks,
Rhys - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Love the sound, but connection has problems
on December 30, 2016
Posted by: Michael
Gender:Male
The sound on this speaker is wonderful, and on my lat computer setup was very easy and all worked great. I bought a new computer with a smaller solid state drive as my c: drive, so moved my iTunes library to my d drive which had plenty of room. It turns out the app for this speaker can't find your iTunes library on anything other than a c: drive. So I can no longer listen to my thousands of songs in iTunes on my Bose. Very disappointing! I can now just stream from various internet sources, but no longer play the music that I actually own.
Written by a customer while visiting bose.com
Customer Rating
4
GREAT SPEAKER BUT NEEDS APPLE MUSIC SUPPORT
on January 15, 2017
Posted by: Alecg01
Gender:Male
Great design, amazing sound quality and pretty easy to use and setup. The only thing that this speaker needs is support for Apple Music so I can play my music from my account. Right now I have to use Bluetooth to play my music library (which works great). But if Apple Music was supported for this product, I would be able to use the presets and more of the features(without just using pandora or iHeartRadio). Please solve this issue, I'm sure many Apple Music users would benefit from this. Thank you!
Written by a customer while visiting bose.com
Customer Rating
3
Not Airplay
on September 18, 2019
Posted by: Despinel
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] You cannot play iTunes vía SoundTouch app. They don’t have the option for iTunes services and cannot use AirPlay
Response from bose.comBy Tori Mae, Customer Support , September 19, 2019
Hello Despinel,
Thanks for leaving a review of the SoundTouch 20 wireless speaker.
You are correct, you cannot use iTunes with the SoundTouch app, but you can, however, use a wide range of other music services with Spotify and Deezer being among these. You can find out all about the SoundTouch app here: https://bit.ly/2kFA4hH.
Kind Regards,
Tori Mae - Customer Support
Thanks for leaving a review of the SoundTouch 20 wireless speaker.
You are correct, you cannot use iTunes with the SoundTouch app, but you can, however, use a wide range of other music services with Spotify and Deezer being among these. You can find out all about the SoundTouch app here: https://bit.ly/2kFA4hH.
Kind Regards,
Tori Mae - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
keeps losing WiFi connection
on October 3, 2019
Posted by: Bink
Gender:Male
Length of ownership:1 year or longer
Sound quality is great. The speaker frequently loses WiFi connection. I have to go through reconnection process about 2 times a week. Very annoying. None of my other devices have this problem.
Response from bose.comBy Charlotte, Customer Support, October 7, 2019
Hello! We truly appreciate you taking the time to review the SoundTouch 20 wireless speaker. It's wonderful to hear that you enjoy the sound quality and appearance of this speaker but I am sorry that you have been experiencing some connection issues. I would like to recommend a reset of your router. This can be done by removing power for 30-60 seconds. Also, please ensure that the speaker is running the latest firmware version. https://bose.life/31Wqebr
Wi-Fi connections are much more complex than Bluetooth, therefore, It would be great if you could contact our support team to look into this further. Your router settings may need to be adjusted which our team can certainly advise with. https://bose.life/2WZOG8Z
Warm regards,
Charlotte - Customer Support
Wi-Fi connections are much more complex than Bluetooth, therefore, It would be great if you could contact our support team to look into this further. Your router settings may need to be adjusted which our team can certainly advise with. https://bose.life/2WZOG8Z
Warm regards,
Charlotte - Customer Support
Written by a customer while visiting bose.com