| Customer Reviews Collected from bose.com |
Bose - SoundTouch 10 Wireless Speaker - Black
Average Customer Rating:
3.7
Rating breakdown 219 reviews
5 Stars
100
4 Stars
44
3 Stars
21
2 Stars
22
1 Star
32
Customer Reviews for Bose - SoundTouch 10 Wireless Speaker - Black
Customer Rating
5
The app is excellent
on December 26, 2015
Posted by: Scott Florida
Gender:Male
Got for Christmas , I am buying more tonight, sound is great
Written by a customer while visiting bose.com
Customer Rating
5
This thing sounds amazing!
on February 26, 2016
Posted by: RedDot379
Gender:Male
I just got this yesterday and set it up. Had a little issue with the initial update and connection but it may have been b/c I was doing other things at the same time. I connected to it and turned it on and blasted some music. Sounds great! I may have to get a couple more for the house.
Written by a customer while visiting bose.com
Customer Rating
2
Too many long updates
on June 22, 2016
Posted by: samsjedi
Gender:Female
I have had my system for a couple of years now, and there is no doubt that the sound you get from it is amazing. My main criticism is that both the desktop app and the system itself seem to require almost weekly updates, and each time it can take 45 minutes or longer to accomplish them. When I want to listen to music, I want to listen, not futz around with software and firmware updates. Also, there seems to be an almost random refusal to find the playlists I have assigned to the system. If it were not so unreliable I would give it 4-5 stars, but the unpredictability of being able to listen to music makes this pretty much a loser for me.
Response from bose.comBy Gary, Bose Service, June 28, 2016
Hello samsjedi,
Thank you for taking the time to post your review. We're sorry to learn of your disappointing experience with the SoundTouch 10. As your experience is atypical we'd like the opportunity to work with you to determine the best solution.
The SoundTouch family of products is being supported by a focused team within Product and Technical Support. Please contact us on our direct line at 1-800-905-2156 and we’ll be happy to help. Support hours are Monday-Friday 9:00 AM to 9:00 PM, Eastern Time.
Thank you for taking the time to post your review. We're sorry to learn of your disappointing experience with the SoundTouch 10. As your experience is atypical we'd like the opportunity to work with you to determine the best solution.
The SoundTouch family of products is being supported by a focused team within Product and Technical Support. Please contact us on our direct line at 1-800-905-2156 and we’ll be happy to help. Support hours are Monday-Friday 9:00 AM to 9:00 PM, Eastern Time.
Written by a customer while visiting bose.com
Customer Rating
1
Horrible setup for a set of simple speakers
on December 18, 2018
Posted by: Korey
Gender:Male
Length of ownership:1 month
I've spent 5-6 hours trying to get these speakers to play on bluetooth. I've connected them to wifi, paired them, downloaded the App and they still refuse to play music from wifi or downloaded music. Pure junk! If you do get them working you have to repeat the process of syncing them through wifi the next day because you'll find that they have stopped working. Don't be fooled by these other reviews.
Response from bose.comBy Mohsin_S, Bose Support, December 18, 2018
Hey Korey,
Thanks for taking the time to provide a review of the SoundTouch 10 wireless system. We are sorry to hear about the trouble you're having! This is not the experience we want you to have with the system, and we have a dedicated support team that can help you get set up.
Please feel free to reach out to us on our Community for additional assistance: https://community.bose.com/
Thank you again.
Thanks for taking the time to provide a review of the SoundTouch 10 wireless system. We are sorry to hear about the trouble you're having! This is not the experience we want you to have with the system, and we have a dedicated support team that can help you get set up.
Please feel free to reach out to us on our Community for additional assistance: https://community.bose.com/
Thank you again.
Written by a customer while visiting bose.com
Customer Rating
5
Insane Sounds !!
on January 13, 2020
Posted by: Sajith
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] It is unbelievable for a small speaker. Crystal clear sounds it creates and premium made. The app has great features and well made. 60% volume is enough to just blow you away. The reaon i always put my trust on BOSE products and never disappoints.
Written by a customer while visiting bose.com
Customer Rating
5
just awesome..!
on December 7, 2015
Posted by: tsnr
Gender:Male
i normally don't write reviews...but when something truly blows my mind away, i feel responsible to appreciate it..! it is my way of taking a bow. People...don't think twice..this is one heck of a product.
Written by a customer while visiting bose.com
Customer Rating
2
Speakers sounded great! Love it! Bad APP! Hate
on September 22, 2015
Posted by: ffl98006
Gender:Male
Not sure why BOSE did not put more emphasis into putting out a more usable APP to complement these great speakers. Here are what I hated about the APP:
1. Not able to find the speaker half of the time even though I live in a small apartment with a single wireless network
2. Poorly designed Graphic User Interface
3. Worst part is that you can't play music collections directly from iPhone using the APP (without using bluetooth or Aux in). In order to be able to play your music collections directly from APP, you will have to store them on a network storage device or PC powered on.
1. Not able to find the speaker half of the time even though I live in a small apartment with a single wireless network
2. Poorly designed Graphic User Interface
3. Worst part is that you can't play music collections directly from iPhone using the APP (without using bluetooth or Aux in). In order to be able to play your music collections directly from APP, you will have to store them on a network storage device or PC powered on.
Response from bose.comBy Ryan, Bose Service, September 23, 2015
It is great to hear that you enjoy the sound of the speaker. Thanks for letting us know.
We appreciate the feedback. Our customers have found the addition of Bluetooth technology to be a great way to use music sources that are not compatible directly through the app and stream out to other SoundTouch speakers. We are excited about the flexibility that Bluetooth technology enables.
We'd like to have your input regarding improvements to the look and feel of the app through our community forum for SoundTouch. Here is the link:
https://www.soundtouch.com/Community
Regarding your connectivity problems in the apartment, we are confident that troubleshooting with our technical experts will be fruitful for your enjoyment of the speaker and encourage you to call us. You can reach our dedicated line for Soundtouch wireless specialists at 800-905-2156 and we’ll be able to help you with that.
We appreciate the feedback. Our customers have found the addition of Bluetooth technology to be a great way to use music sources that are not compatible directly through the app and stream out to other SoundTouch speakers. We are excited about the flexibility that Bluetooth technology enables.
We'd like to have your input regarding improvements to the look and feel of the app through our community forum for SoundTouch. Here is the link:
https://www.soundtouch.com/Community
Regarding your connectivity problems in the apartment, we are confident that troubleshooting with our technical experts will be fruitful for your enjoyment of the speaker and encourage you to call us. You can reach our dedicated line for Soundtouch wireless specialists at 800-905-2156 and we’ll be able to help you with that.
Written by a customer while visiting bose.com
Customer Rating
5
Great speaker for me and the family
on February 5, 2017
Posted by: Junn
Set up was ok. Alittle lengthy but it works well once it's set up. Sound is excellent for such a small unit. People are constantly looking or asking where I put the subwoofer. Overall, I'm very happy with this purchase. looking to buy another one. Or maybe 2.
Written by a customer while visiting bose.com