| Customer Reviews Collected from bose.com |
Bose - SoundTouch 10 Wireless Speaker - Black
Average Customer Rating:
3.7
Rating breakdown 219 reviews
5 Stars
100
4 Stars
44
3 Stars
21
2 Stars
22
1 Star
32
Customer Reviews for Bose - SoundTouch 10 Wireless Speaker - Black
Customer Rating
2
Good Sound but.....
on June 9, 2016
Posted by: Todd 54
Gender:Male
I purchased the Bose SoundTouch system and was very pleased with the sound. However, I had perpetual problems with my connections and the app is not nearly as flexible or comprehensive as that of the Sonos system. I have since replaced my Sound Touch with Sonos for the flexibility of the app primarily.
Response from bose.comBy Julius, Bose Service, June 13, 2016
Hello there,
Thank you for the review. We appreciate the feedback. The SoundTouch products are designed to be simple to set up and easy to use and we are sorry to hear that was not the case. The system should connect easily and we are sorry to hear that was not the case. You had mentioned you replaced the product, but if you ever have any questions or concern about any Bose product please do not hesitate to contact us. Our world class customer service group would be happy to help. We are available at 800-380-4831 M-F 9am to 9pm EST.
Thank you for the review. We appreciate the feedback. The SoundTouch products are designed to be simple to set up and easy to use and we are sorry to hear that was not the case. The system should connect easily and we are sorry to hear that was not the case. You had mentioned you replaced the product, but if you ever have any questions or concern about any Bose product please do not hesitate to contact us. Our world class customer service group would be happy to help. We are available at 800-380-4831 M-F 9am to 9pm EST.
Written by a customer while visiting bose.com
Customer Rating
5
Love My Bose SoundTouch 10's
on August 13, 2019
Posted by: DDub
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I’ve really enjoyed listening to my SoundTouch 10's. I think they’re an excellent product and a great value. The app works well and offers a huge variety of optional ways of playing music. The design, ease of use, and the sound is high-quality Bose. While they will get fairly loud, i don’t believe that was the design goal. For low to mid volume playing, they have very good low bass and excellent mid to high treble sound. I love the 6 preset buttons on both the speaker and the remote. I was so impressed with the one I bought, I quickly bought a second one, and pairing the two for stereo output has really pushed up much higher my listening pleasure. And if I want to separate the stereo pair and place one in another room with a different music source, it’s simple to do, and easy to pair them back up again. NOTE: I did have some early on challenges with device discovery (having the app find the SoundTouch). I always found the Bose Support Techs helpful and courteous, however, they would usually guide me through a reset of the speakers, which I could do myself, and they’d work for a while then start acting up again, and it was not until I spoke with one tech in particular that he resolved it in full. It was in the Wi-Fi router settings. One change had to do with channel selection, which other techs had tried, but also one other router change that the tech said this will solve the device discovery issues for sure. I wish I could tell you what setting that was, sorry. They work flawlessly now. The price has been lowered. Buy two! White is very attractive. Highly recommended!
Written by a customer while visiting bose.com
Posted by: Regy
Gender:Female
Verified Purchase:Yes
I call this the Baby Bose !! I have the bigger model as well; but this one is adorable and has great sound quality.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent musial powerhouse!
on December 19, 2015
Posted by: deemoe
Gender:Male
we bought this music system a few days ago, and i'm so glad we did! The quality of the music that comes out of this little baby is stellar...clean crisp sound quality that you would expect from BOSE. I really love the fact that I can listen to music from different devices, stream from all kinds of stations and also i can listen to radio stations from all over the world. truly a great buy... love it!
Written by a customer while visiting bose.com
Customer Rating
1
Daily Source of Aggravation
on July 26, 2019
Posted by: gr8dainish
Gender:Male
Length of ownership:1 year or longer
I wish I had never bought two SoundTouch 10 speakers. I seem to have about a 50% chance of the SoundTouch app finding the speaker every morning so I can begin playing music. If the app does find the speaker, there's about a 25% chance that I'll be able to play both the speakers. Also, I've noticed that if I connect to one of the SoundTouch speakers using Bluetooth, the app has a difficult time connecting to the speaker wirelessly the next time I try to use it.
Based on years of customer complaints in Bose's product support pages, the wireless connection issue has existed since these speakers came on the market and have never been resolved by Bose.
Save yourself the aggravation and avoid buying this speaker.
Response from bose.comBy Kerri , Technical Support , July 29, 2019
Hi Gr8dainish,
Thank you for your review of the SoundTouch 10.
I'm sorry to hear of the issues you are experiencing with your SoundTouch 10 speakers. This behavior is certainly not normal. I would recommend reaching out to the Technical Support Team in your region for assistance with your issue.
Thank you for your interest in our SoundTouch Products!
Kindest,
Kerri - Customer Support
Thank you for your review of the SoundTouch 10.
I'm sorry to hear of the issues you are experiencing with your SoundTouch 10 speakers. This behavior is certainly not normal. I would recommend reaching out to the Technical Support Team in your region for assistance with your issue.
Thank you for your interest in our SoundTouch Products!
Kindest,
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
What it does it does well but...
on March 12, 2016
Posted by: Cmid
Gender:Female
How it possible that the speakers don't stream Apple Music/Radio, of all services? Or that there is no option to shuffle music from your own iTunes library? So I have to listen to songs in alphabetical order? These are major faults and while they might not bother lots of people, the way the the list of supported services is worded is misleading; it should state clearly that the services listed are the ONLY services supported.
Response from bose.comBy Julius, Bose Service, March 14, 2016
Hello there,
Thank you for the review. We appreciate the feedback. We are always looking to add more sources for your to enjoy through your SoundTouch products, and as time goes on more may become available. As for shuffle, that is definitely an option that you should have in your SoundTouch system and we are sorry to hear that you are having trouble with that. We would definitely like to assist.
Please call our dedicated SoundTouch support agents at 800-905-2156 so that we can help you get the system working the way it is supposed to. We are here to help Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for the review. We appreciate the feedback. We are always looking to add more sources for your to enjoy through your SoundTouch products, and as time goes on more may become available. As for shuffle, that is definitely an option that you should have in your SoundTouch system and we are sorry to hear that you are having trouble with that. We would definitely like to assist.
Please call our dedicated SoundTouch support agents at 800-905-2156 so that we can help you get the system working the way it is supposed to. We are here to help Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
5
Great System
on December 24, 2015
Posted by: CWiner
Gender:Male
I bought these about 3 months ago and loved the sound quality and the ease of use. They were a perfect way to keep music in all the rooms of our house and let us create the ambiance we wanted for all of our parties.
The issue I ran into, though, was that at least 1 of the 4 would be offline whenever I would open the app and all of them would drop on and off the network regularly. I couldn't keep music operating regularly, which was very disappointing knowing how great they were when they were working. I was very annoyed and my spouse and I were trying to find a way to make these work when we had a separate issue with our internet provider and changed service.
With that change came a new high-end router and we found out that the problem was not with the speakers but with the router instead. Once we got the new system connected to the new router, we haven't had a single problem and all 4 SoundTouch 10s that we have have worked perfectly. These speakers have a decent draw on network bandwidth, so make sure that you have a powerful enough router to handle them, especially if you are buying a few of them, so that your router doesn't lose any.
Written by a customer while visiting bose.com
Customer Rating
3
Good sound OK features
on January 3, 2016
Posted by: Cp101
Gender:Male
I bought two of the sound touch 10 about a month ago. When I bought them I didn't expect to use the touch buttons so much. The button's have turned out to be my favorite thing about them. I do wish they could pair up in a true stereo mode and could take what you have in the AUX and play everywhere. Good sound but does not blow me away. Good for small rooms.
Written by a customer while visiting bose.com