| Customer Reviews Collected from bose.com |
Bose - SoundTouch 10 Wireless Speaker - Black
Average Customer Rating:
3.7
Rating breakdown 219 reviews
5 Stars
100
4 Stars
44
3 Stars
21
2 Stars
22
1 Star
32
Customer Reviews for Bose - SoundTouch 10 Wireless Speaker - Black
Customer Rating
2
Sound quality great. App bad and delay
on October 24, 2015
Posted by: Cat3311
Gender:Male
I bought a few sound touch 10 and they play w slight delay between speakers. Also can't figure out how to run in battery thru the wireless network. Lastly, the app is poor.
Response from bose.comBy Julius, Bose Service, October 26, 2015
Hello there,
Thank you for taking the time to write a review. We are sorry to hear that you are having trouble with the SoundTouch 10 system and would like to help. When using the Play Everywhere function with multiple SoundTouch systems on the same network, you should not have any delay at all between speakers. The SoundTouch 10 does not have a battery in it, so it would need to be connected to the wall for power.
We have reached out by email to help you with this further. We are also available by phone at 800-905-2156 Monday through Friday 8:30am to 9pm EST and Saturday 9am to 7pm EST if you wanted to call instead.
Thank you for taking the time to write a review. We are sorry to hear that you are having trouble with the SoundTouch 10 system and would like to help. When using the Play Everywhere function with multiple SoundTouch systems on the same network, you should not have any delay at all between speakers. The SoundTouch 10 does not have a battery in it, so it would need to be connected to the wall for power.
We have reached out by email to help you with this further. We are also available by phone at 800-905-2156 Monday through Friday 8:30am to 9pm EST and Saturday 9am to 7pm EST if you wanted to call instead.
Written by a customer while visiting bose.com
Customer Rating
5
bose for the win
on May 6, 2019
Posted by: BoseForTheWin
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] i bought this near christmas time last year. It was the best speaker in my house. Next purchase is a full surround sound system from Bose
Written by a customer while visiting bose.com
Customer Rating
2
Great speaker. Bad app !
on December 20, 2015
Posted by: ulidder
I give five stars to the speaker for the price point but 1 star for the app. And since the app is part of the experience, I give the whole system 2 stars. Bose, please improve the app soon !. Some suggestions from my personal preference
- add lock screen support so that I don't have to start the app just to use volume button !
- ability to add more favorites. Understand the physical speaker has 6 buttons on top, but why limit the app? Use the first 6 for the quick dial, but I want to see the rest of my favorites in the app !
- just look and feel can use an upgrade. Specially on the iphone.
- I want to buy another one once I can start using these in stereo ! Please add this soon
- more radio stations/music apps. Amazon music and slacker will be nice !
- ability to add more favorites. Understand the physical speaker has 6 buttons on top, but why limit the app? Use the first 6 for the quick dial, but I want to see the rest of my favorites in the app !
- just look and feel can use an upgrade. Specially on the iphone.
- I want to buy another one once I can start using these in stereo ! Please add this soon
- more radio stations/music apps. Amazon music and slacker will be nice !
Response from bose.comBy Gary, Bose Service, December 29, 2015
Hello ulidder,
Thank you for taking the time to post your very thorough comments. As a research based company we like to know which features our users feel are important and where we can improve.
Visiting and posting on the SoundTouch Forum can often give traction to change. Based on feedback a recent software update has recently added SiriusXM and flac support. Please visit soon at:
www.soundtouch.com/community
If you find you have questions or need a little extra help, we recommend you contact our technical service experts at 800-905-2156. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
Thank you for taking the time to post your very thorough comments. As a research based company we like to know which features our users feel are important and where we can improve.
Visiting and posting on the SoundTouch Forum can often give traction to change. Based on feedback a recent software update has recently added SiriusXM and flac support. Please visit soon at:
www.soundtouch.com/community
If you find you have questions or need a little extra help, we recommend you contact our technical service experts at 800-905-2156. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
Written by a customer while visiting bose.com
Customer Rating
2
Can't keep Bluetooth connected
on July 27, 2016
Posted by: Gregg
Gender:Male
Everything is great with the exception of the Bluetooth. I turn it off and I have to go through the pairing process to connect to my phone again the next time. This happens everytime! It drives me nuts. Worst Bose product I've ever had and it's only based on that fail.
Response from bose.comBy Ryan, Bose Service, August 17, 2016
We'd like to help by learning more about your experience with the Bluetooth pairing process on your new SoundTouch speaker. It'd be best to speak with one of our product experts by phone when you are home with your most commonly used Bluetooth devices available. We are confident that you'll be happy with the results. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
3
Sound = great but only for music, not video
on October 30, 2019
Posted by: Ljhugs
Length of ownership:1 year or longer
Let’s be very clear... these speakers are for music playback only. Do not buy them if you intend to use as a sound system for video plays as the will be a minimum 3s lag on the sound vs video.
To be fair Bose only lists their use for music but it should have been stated there would be a lag for video. It makes no sense to me that I can’t do both.
To be fair Bose only lists their use for music but it should have been stated there would be a lag for video. It makes no sense to me that I can’t do both.
Response from bose.comBy Kerri , Customer Support, October 31, 2019
Hi there,
Thank you for taking the time to review our SoundTouch 10 speaker!
I'm sorry to hear that you are experiencing a video lag with your SoundTouch 10's when you are playing a video. The lag is fairly normal for Bluetooth connections as it is the time it takes to decode the Bluetooth signal. However, depending on your source device, you may have some settings under 'Sound' where you may be able to toggle your delay and improve the listening experience!
If you have any questions about this, we'd love to help! Reach out to us here: https://bose.life/34hjEwS.
Kindest,
Kerri - Customer Support
Thank you for taking the time to review our SoundTouch 10 speaker!
I'm sorry to hear that you are experiencing a video lag with your SoundTouch 10's when you are playing a video. The lag is fairly normal for Bluetooth connections as it is the time it takes to decode the Bluetooth signal. However, depending on your source device, you may have some settings under 'Sound' where you may be able to toggle your delay and improve the listening experience!
If you have any questions about this, we'd love to help! Reach out to us here: https://bose.life/34hjEwS.
Kindest,
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Quality of Sound and Connectivity
on December 28, 2015
Posted by: Cricket_Boston
Gender:Female
For Christmas this year, I got my retired folks and myself a SoundTouch10 to compliment their Wave Radio and not only is the sound quality amazing, it was easy to set up! Not needing bluetooth, I simply set up a Pandora account, used my Mom's Kindle their wifi and music has been streaming since Christmas morning! The remote has 6 options for stations on Pandora. There are so many other options to stream from radio local to national, Spotify, your own library for those but the sheer joy on my parents listen to music outside of discs and albums is AMAZING! They are so pleased! I cannot wait to get mine set up!
Written by a customer while visiting bose.com
Posted by: horry
Gender:Female
Verified Purchase:Yes
I happy with my product. I like. Is beautiful. Have e
xcellent sound.
xcellent sound.
Written by a customer while visiting bose.com
Customer Rating
5
Outstanding Speaker
on October 15, 2015
Posted by: SSGogeto12
Gender:Male
Simply put, this is the best wireless speaker around. It connects to your smart phone, your tablet, your computer, your tv and other smart devices. Buy it because it is worth every cent spent.
Written by a customer while visiting bose.com