| Customer Reviews Collected from bose.com |
Bose - SoundTouch 10 Wireless Speaker - Black
Average Customer Rating:
3.7
Rating breakdown 219 reviews
5 Stars
100
4 Stars
44
3 Stars
21
2 Stars
22
1 Star
32
Customer Reviews for Bose - SoundTouch 10 Wireless Speaker - Black
Customer Rating
3
Please FIX THE APP
on December 25, 2018
Posted by: Gwhouse57
Gender:Male
Length of ownership:1 year or longer
The Bose soundtouch 10 are very good speakers, BUT, THE APPLE APP IS TERRIBLE, i have had this speaker for two years, and i keep thinking Bose will fix this problem!
The Apple app only works about 5% of the time without resetting the whole system and adding the speaker to the network again, extremely frustrating!
Response from bose.comBy Mohsin_S, Bose Support, December 28, 2018
Hello Gwhouse57,
Thanks for taking the time to provide a review of the SoundTouch 10 wireless system. We're sorry to hear about the experience you're having! We definitely want to help and ensure you're getting the most out of your speaker.
Here are few troubleshooting steps we recommend that can help you:
Please check the signal strength inside the app:
Tap Menu>Settings> About>Select System and look under "RSSI"
If poor, try to move the system closer to the router to increase the strength of the Wi-Fi signal and establish connectivity.
Reboot the router:
Any networked device using an Internet connection—like streaming video, voice or TV services—will be interrupted during the reset. Determine if all connected devices can be stopped, then reboot the router by disconnecting its power cord for a minute.
If you continue to have trouble, we are here to assist. Please feel free to reach out to us on our Community for additional support.
https://community.bose.com/
Thank you again
Thanks for taking the time to provide a review of the SoundTouch 10 wireless system. We're sorry to hear about the experience you're having! We definitely want to help and ensure you're getting the most out of your speaker.
Here are few troubleshooting steps we recommend that can help you:
Please check the signal strength inside the app:
Tap Menu>Settings> About>Select System and look under "RSSI"
If poor, try to move the system closer to the router to increase the strength of the Wi-Fi signal and establish connectivity.
Reboot the router:
Any networked device using an Internet connection—like streaming video, voice or TV services—will be interrupted during the reset. Determine if all connected devices can be stopped, then reboot the router by disconnecting its power cord for a minute.
If you continue to have trouble, we are here to assist. Please feel free to reach out to us on our Community for additional support.
https://community.bose.com/
Thank you again
Written by a customer while visiting bose.com
Customer Rating
3
Great sound, horrible interface and updates
on December 28, 2018
Posted by: Tim
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I just received two of the SoundTouch 10 speakers that will reside in my photo studio.
At first, I was hesitant to set them up on my home network as I'd have to change the settings for my studio, but was too excited not to get them set up.
Thankfully, I decided to do this at home because it was tedious, to say the least. The iPhone app is a pain to use and wouldn't push the update to the speakers or add services (Spotify, Pandora, etc). One of the speakers I had to manually update with USB cable. The other, after doing the first manually, miraculously pushed the update. This was after factory resetting both of them, ensuring they were on the correct networks, etc.
I would easily give them a 5-star rating if it weren't for the tedium I've experienced getting them ready. I really hope it's not this much a pain to switch the networks they're on once in my studio.
Response from bose.comBy Mohsin_S, Bose Support, January 7, 2019
Hello Tim,
We thank you for providing a review of the SoundTouch 10 wireless system. We appreciate the feedback and your thoroughness. We strive to engineer products that improve your listening experiences and that are simple to use. We understand that you ran into a few problems connecting the speaker to your network and we're sorry for that.
If you need any assistance with the set up again, we are here to assist. Please feel free to reach out to us on our Community or by phone for additional support:
Link to the community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thanks again!
We thank you for providing a review of the SoundTouch 10 wireless system. We appreciate the feedback and your thoroughness. We strive to engineer products that improve your listening experiences and that are simple to use. We understand that you ran into a few problems connecting the speaker to your network and we're sorry for that.
If you need any assistance with the set up again, we are here to assist. Please feel free to reach out to us on our Community or by phone for additional support:
Link to the community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thanks again!
Written by a customer while visiting bose.com
Customer Rating
3
I can tell it not true stereo and it's maddening..
on January 25, 2019
Posted by: Zb
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Won this as a prize, it's great for background music while in the kitchen or shower or haul it out on the porch.. but the lack of an equlizer makes it sound muddled. There is a bass slider but it doesn't do much. It's loud, and will fill a good sized room. But if you're used to nicer headphones or a well put together stereo system and you know how a song should sound this isn't for you.. the main thing is that while it does pump out both channels it just doesn't sound right...
Response from bose.comBy Mohsin_S, Bose Support, January 28, 2019
Hello Zb,
Thank you for providing your review of the SoundTouch 10 wireless headphones. We appreciate your feedback. While the system does not output a true stereo signal, but with the proprietary design, it is engineered to provide full, rich sound just about anywhere.
Additionally, with two SoundTouch 10 systems, you can separate left- and right-channel audio to form a stereo pair thus creating a wider, more natural sound field.
You can learn how to do that here: http://bit.ly/2T4Yz3H
Hope this helps and thanks again for the review!
Take care
Thank you for providing your review of the SoundTouch 10 wireless headphones. We appreciate your feedback. While the system does not output a true stereo signal, but with the proprietary design, it is engineered to provide full, rich sound just about anywhere.
Additionally, with two SoundTouch 10 systems, you can separate left- and right-channel audio to form a stereo pair thus creating a wider, more natural sound field.
You can learn how to do that here: http://bit.ly/2T4Yz3H
Hope this helps and thanks again for the review!
Take care
Written by a customer while visiting bose.com
Customer Rating
3
Subpar sound
on January 31, 2019
Posted by: walker
Gender:Male
Length of ownership:1 month
I bought this to replace a sonos play 1 that wasn't working with my wifi. Overall a pretty good speaker with a very handy app. Bluetooth, and aux input and the ability to set pre-set playlists are some of the best features of the speaker and the remote is a nice addition.
However, the sound leaves much to be desired. I've always been happy with my bose products but the sound from the soundtouch 10 is very flat and lacks in the mids and the lows. What's frustrating is the app only has the option to turn the bass down, but not up or the ability to make any other EQ adjustments. It's frustrating since I love all the features but get better sound from a soundlink mini I've had for 6 years.
I have enjoyed all my Bose products up until this point but would not recommend this speaker as the features do not make up for the poor sound quality.
However, the sound leaves much to be desired. I've always been happy with my bose products but the sound from the soundtouch 10 is very flat and lacks in the mids and the lows. What's frustrating is the app only has the option to turn the bass down, but not up or the ability to make any other EQ adjustments. It's frustrating since I love all the features but get better sound from a soundlink mini I've had for 6 years.
I have enjoyed all my Bose products up until this point but would not recommend this speaker as the features do not make up for the poor sound quality.
Response from bose.comBy Mohsin_S, Bose Support, February 1, 2019
Hello Walker,
Thank you for providing a review of the SoundTouch 10 wireless system. We're glad to hear you're a fan of the preset options and the SoundTouch app.
We appreciate hearing your feedback on the sound quality and sorry that it did not quite live up to your expectations. We'll pass this information along to our product team and we'll continue working on finding ways to improve our users listening experiences.
Thanks again!
Thank you for providing a review of the SoundTouch 10 wireless system. We're glad to hear you're a fan of the preset options and the SoundTouch app.
We appreciate hearing your feedback on the sound quality and sorry that it did not quite live up to your expectations. We'll pass this information along to our product team and we'll continue working on finding ways to improve our users listening experiences.
Thanks again!
Written by a customer while visiting bose.com
Customer Rating
3
Software very bad
on February 15, 2019
Posted by: marco
Gender:Male
Length of ownership:1 year or longer
The sound is good, but the software is very, very bad!
Response from bose.comBy Mohsin_S, Bose Support, February 18, 2019
Hello Marco,
Thanks for writing your review of SoundTouch 10 wireless system. Happy to hear you're enjoying the sound quality. We understand that you're having issues with the SoundTouch software and we're sorry about that. We can definitely try and help. If you're interested, please feel free to reach out to our technical support team who can assist - https://bose.life/2qwENj4
Thanks again
Thanks for writing your review of SoundTouch 10 wireless system. Happy to hear you're enjoying the sound quality. We understand that you're having issues with the SoundTouch software and we're sorry about that. We can definitely try and help. If you're interested, please feel free to reach out to our technical support team who can assist - https://bose.life/2qwENj4
Thanks again
Written by a customer while visiting bose.com
Customer Rating
4
Good sound for bedroom and easy to use!
on March 9, 2019
Posted by: MisheardbyAdam
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I owned this two years or so. It's sound is not amazing kind of thing, but it fit very well for everyday just want-to-get-some-music-on-in-the-room kind of use. It is easy to use with Bluetooth, but other fancy radio preset things are not as handy as the playing through bluetooth. I do hope if this thing can pickup some volume so it can be heard with people talking in the room though.
Written by a customer while visiting bose.com
Customer Rating
4
Great speaker!
on March 28, 2019
Posted by: Robbie
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I own a Bose SoundTouch 10 and it is a great speaker and the bass is amazing but the vocals aren’t as great as the bass. I don’t think the vocals pop like they should in some songs but in every song the bass always pops.
Written by a customer while visiting bose.com
Customer Rating
2
Divine Sound, Garbage Software
on April 23, 2019
Posted by: RBH
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I have two pairs. The sound is beautiful, BUT setting them up and operating them is like pulling teeth. User unfriendly, and SO, SO unintuitive. Why doesn’t Bose turn over its software development to Apple? Also, Bose “updated” its software recently and in the process lost a great feature, to sort radio stations, not just by country and language, but also by type of music. I love to listen to classical music and I was able to easily identify such stations from around the world.
Response from bose.comBy Charlotte, Technical Support, April 23, 2019
Hello. Thank you for your review of the SoundTouch 10 Wireless Speaker.
I'm sorry to hear that you have experienced difficulties with the setup of your speaker. Our Customer Service team are always here to help and I would urge you to get in contact if you need any support with this.
You can find contact details via this link: https://bose.life/2WPxenI
Select your country and scroll to the bottom of the page where you will see a 'Contact Us' feature.
Have a great day!
I'm sorry to hear that you have experienced difficulties with the setup of your speaker. Our Customer Service team are always here to help and I would urge you to get in contact if you need any support with this.
You can find contact details via this link: https://bose.life/2WPxenI
Select your country and scroll to the bottom of the page where you will see a 'Contact Us' feature.
Have a great day!
Written by a customer while visiting bose.com