| Customer Reviews Collected from bose.com |
Bose - SoundTouch 10 Wireless Speaker - Black
Average Customer Rating:
3.7
Rating breakdown 219 reviews
5 Stars
100
4 Stars
44
3 Stars
21
2 Stars
22
1 Star
32
Customer Reviews for Bose - SoundTouch 10 Wireless Speaker - Black
Customer Rating
2
Alexa does not work with these speakers
on July 3, 2019
Posted by: lemacs
Gender:Male
Length of ownership:1 week
Bought 2 sound link 10 and spent 6 hour trying to setup the speakers at first. The android app does not work very well on setup, had to use and old iPod touch i had laying around. Alexa skill does not work at all can not find them of play any content from echo or dot. Have wanted Bose speaks for years really disappointing on my first buy.
Response from bose.comBy Jeff G, Bose Support, July 9, 2019
Hello,
Thank you for leaving your review of the SoundTouch 10 wireless speaker.
I'm sorry to hear you had difficulties setting the speakers up, but I'm certain our support team would be more than happy to assist in ensuring everything is working for you.
Details for our support team can be found on the contact page.
Kind regards,
Thank you for leaving your review of the SoundTouch 10 wireless speaker.
I'm sorry to hear you had difficulties setting the speakers up, but I'm certain our support team would be more than happy to assist in ensuring everything is working for you.
Details for our support team can be found on the contact page.
Kind regards,
Written by a customer while visiting bose.com
Customer Rating
2
Horrible Reliability
on August 11, 2019
Posted by: SNSN
Gender:Female
Length of ownership:6 months
Works if used constantly. Went on vacation and reconnecting to the speakers was a nightmare. Then I had to update my modem and now they don't work at all, Can connect as a stereo pair, Wish I had not bought these.
Response from bose.comBy Charlotte, Customer Support, August 13, 2019
Hello!
Thank you for your review of the SoundTouch 10 speaker.
I'm truly sorry to hear that you have experienced some trouble connecting with your systems.
I would highly recommend that you contact our customer service team who will be more than happy to assist you with this.
Have a great day!
Charlotte - Customer Support
Thank you for your review of the SoundTouch 10 speaker.
I'm truly sorry to hear that you have experienced some trouble connecting with your systems.
I would highly recommend that you contact our customer service team who will be more than happy to assist you with this.
Have a great day!
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Sound, horrible app
on August 22, 2019
Posted by: animesh
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] The app for soundtouch is not user friendly at all and I suspect buggy too. For example, i bought a new router, I do t see any easy to to update my wi-fi information. It tells me to connect to bose_xx thru wifi but it doesnt show up. Still struggling.
Bose's core competency of superior sound is not compromised though. But with the app not working propoerly, does leaves a sour taste
Written by a customer while visiting bose.com
Customer Rating
2
Speaker great, app terrible.
on August 23, 2019
Posted by: TD
Gender:Male
Length of ownership:1 year or longer
Bought 2 about a year ago. The speakers sound good, presets work, aux works well with ipod.
The Soundtouch 10 app is deficient. Everytime we use, it tells us to update. The update is never successful. You can skip to using speaker, but only after going through this excercise. I think part of the problem is the app controls the speaker from Bose website. Have same result with 2 different households and 5 different devices( laptops and cell phones). 1st time Setup is not easy either.
The Soundtouch 10 app is deficient. Everytime we use, it tells us to update. The update is never successful. You can skip to using speaker, but only after going through this excercise. I think part of the problem is the app controls the speaker from Bose website. Have same result with 2 different households and 5 different devices( laptops and cell phones). 1st time Setup is not easy either.
Response from bose.comBy Tegan , Customer Support , August 28, 2019
Hello TD,
Thanks for taking the time to review your SoundTouch 10 speakers. We're so glad to hear that you have been enjoying this product.
We're sorry to hear that you have been having some technical issues in regards to the SoundTouch App. We do frequently deliver updates to ensure that your speakers are up to date with the latest software, I'm sorry these appear to be unsuccessful via our App. You can alternatively update your speakers via this method: https://bose.life/2FXxEDj
If you require any further assistance do reach out to your regions Bose product support team, an agent will be more than happy to assist you further.
Thanks for taking the time to review your SoundTouch 10 speakers. We're so glad to hear that you have been enjoying this product.
We're sorry to hear that you have been having some technical issues in regards to the SoundTouch App. We do frequently deliver updates to ensure that your speakers are up to date with the latest software, I'm sorry these appear to be unsuccessful via our App. You can alternatively update your speakers via this method: https://bose.life/2FXxEDj
If you require any further assistance do reach out to your regions Bose product support team, an agent will be more than happy to assist you further.
Written by a customer while visiting bose.com
Customer Rating
2
terrible connectivity
on November 25, 2019
Posted by: Gina
Gender:Female
Length of ownership:1 year or longer
I have more problems using these wireless speakers then I've enjoyed them.
Response from bose.comBy Jeff G, Customer Support, November 26, 2019
Hey Gina,
I'm sorry to hear you have had issues with connectivity on your SoundTouch 10 wireless speaker.
If you need any support, do not hesitate to get in touch with support here: https://bose.life/2Xll2Lo. The team will be more than happy to help!
Kind regards,
Jeff G - Customer Support
I'm sorry to hear you have had issues with connectivity on your SoundTouch 10 wireless speaker.
If you need any support, do not hesitate to get in touch with support here: https://bose.life/2Xll2Lo. The team will be more than happy to help!
Kind regards,
Jeff G - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Good but not great
on December 9, 2019
Posted by: Char
I am happy with it. Only disadvantage is missing the possibility to connect other music source, like Youtube.
Response from bose.comBy Keith, Customer Support, December 10, 2019
Hello Char,
Thank you for taking the time to write this review for us. I'm glad to hear you have been enjoying using your SoundTouch 10 speaker.
It is correct that you are only able to add certain music services to the SoundTouch app. However, you can play other music services through the speaker using a Bluetooth connection or the AUX input on the speaker.
You can even use these sources in groups for multi-room audio, the same as any of the services you can add to the app directly.
I hope this helps.
Keith - Customer Support
Thank you for taking the time to write this review for us. I'm glad to hear you have been enjoying using your SoundTouch 10 speaker.
It is correct that you are only able to add certain music services to the SoundTouch app. However, you can play other music services through the speaker using a Bluetooth connection or the AUX input on the speaker.
You can even use these sources in groups for multi-room audio, the same as any of the services you can add to the app directly.
I hope this helps.
Keith - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound. Beautiful style. Solid construction
on December 10, 2019
Posted by: BobZ
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Overall, the sound quality is very high, providing a large speaker impression. However, I found that software and connectivity issues exist. Not unsolvable, but definitely not quick and easy to fix. So this review shows what I went through to connect my Bose Soundtouch 10 to my Windows 10 Pro desktop (note: no issues using bluetooth on my iPhone and Galaxy phones.) I know this is an old speaker and not well supported anymore, but it is a good speaker and worth keeping connected:
After upgrading my Windows 10 Pro desktop PC from 32bit to 64bit architecture, I couldn’t reconnect the Soundtouch 10. Turns out, the speaker wasn’t connecting via Bluetooth (my iPhone and Galaxy phones had no Bluetooth problems.) Here’s what I did to get the speaker connected to the PC:
1. I downloaded the Bose Soundtouch 10 app to the PC, installed it and started it.
2. I turned on the speaker and connected it to the PC via a USB cable.
3. On the speaker, I then pressed the 2 key and the Vol – key simultaneously.
4. The app on the PC then requested the name of the WIFI network and password.
5. The app also requested signing into an existing Bose account, or creating a new account.
6. When done, the Soundtouch 10 app indicated that the speaker was now connected via WIFI and that it was OK to remove the USB cable.
7. To test the result, I started Spotify on the PC, changed the speaker device from PC to Bose, and the music played at the remote speaker via WIFI. One final test was to play a Spotify tune on my iPhone, connecting it to the speaker via Bluetooth. Success.
2. I turned on the speaker and connected it to the PC via a USB cable.
3. On the speaker, I then pressed the 2 key and the Vol – key simultaneously.
4. The app on the PC then requested the name of the WIFI network and password.
5. The app also requested signing into an existing Bose account, or creating a new account.
6. When done, the Soundtouch 10 app indicated that the speaker was now connected via WIFI and that it was OK to remove the USB cable.
7. To test the result, I started Spotify on the PC, changed the speaker device from PC to Bose, and the music played at the remote speaker via WIFI. One final test was to play a Spotify tune on my iPhone, connecting it to the speaker via Bluetooth. Success.
As it took a long time to finally figure out that the Bluetooth connection from my PC to the Bose speaker wasn’t going to work and the WIFI connection would, I hope this may be helpful to others with a similar issue.
Written by a customer while visiting bose.com
Customer Rating
4
Fantastic Contemporary Slick Look
on December 16, 2019
Posted by: Mynor
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I've purchased throughout the years and most of my speakers are now Bose and Sony...best combination ever!!
Written by a customer while visiting bose.com