| Customer Reviews Collected from bose.com |
Bose - SoundTouch 10 Wireless Speaker - Black
Average Customer Rating:
3.7
Rating breakdown 219 reviews
5 Stars
100
4 Stars
44
3 Stars
21
2 Stars
22
1 Star
32
Customer Reviews for Bose - SoundTouch 10 Wireless Speaker - Black
Customer Rating
1
Most expensive doorstops ever
on September 1, 2019
Posted by: Dilbert
Gender:Male
Length of ownership:1 year or longer
I've had a pair of these speakers for over a year now. I have wasted an incredible amount of time on these things. They sound great in the store, but I can't really tell what they sound like at home, since they are totally unreliable. My home network runs at 175mbps in every room, yet the speakers won't connect reliably. If they connect, they won't pair. If they pair, they fade or only play one channel. After two months in service, one quit working altogether and had to be returned. You can only use Soundtouch 10 speakers with Bose proprietary software, which is bloody awful on Apple equipment running the most up to date Mac OS and iOS versions. If you buy these speakers, expect endless frustration.
Response from bose.comBy Tori Mae, Customer Support , September 3, 2019
Hello Dilbert,
Thanks for providing a review of the SoundTouch 10 wireless speaker. I am so sorry to hear that you are having issues, however, the great news is that we have an entire team dedicated to supporting our customers with our SoundTouch products.
If you give us a call you will be able to talk to a rep who will have extensive knowledge in this area and can talk you through what may possibly be going wrong and how to resolve it. This is a great way to get to know your system and to prevent any issues going forward.
We appreciate the feedback and thank you for taking the time to review our products.
Kind Regards,
Tori Mae – Customer Support
Thanks for providing a review of the SoundTouch 10 wireless speaker. I am so sorry to hear that you are having issues, however, the great news is that we have an entire team dedicated to supporting our customers with our SoundTouch products.
If you give us a call you will be able to talk to a rep who will have extensive knowledge in this area and can talk you through what may possibly be going wrong and how to resolve it. This is a great way to get to know your system and to prevent any issues going forward.
We appreciate the feedback and thank you for taking the time to review our products.
Kind Regards,
Tori Mae – Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Cannot go wrong with this speaker!
on October 3, 2019
Posted by: cooper1
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I’ve had my soundtouch 10 for close to 6 years now and it works and sounds just as good as it did the day i bought it!! GREAT value and i absolutely love it. Now thinking of getting another to use the pairing feature.
Written by a customer while visiting bose.com
Customer Rating
4
Great Sound, App could use work!
on October 3, 2015
Posted by: holbrookr93
Gender:Male
Just recently purchased this speaker and Bose made the claim that it was louder than any other speaker in the price range, this appears to be true. My girlfriend and I could not be happier with how this speaker handles the high and mid tones. With a system this small there is obviously a slightly weaker bass. But holds it's own in most songs and volumes.
Written by a customer while visiting bose.com
Customer Rating
4
nice system, but has compatibility limitations
on January 4, 2016
Posted by: mikej
Gender:Male
This device us not compatible wit many networks. The network in my office, for example, is configured such that devices on the network cannot "see" each other. To function properly, however, the app not only needs to be running on the same network as the Bose system but it also needs to see the device on the network. The only work around for this type of network is to set or change the stations on another network. in my case, this means that I need to bring it home whenever I want to change my presets or play a station that is not a preset. This is very annoying and it's hard to see why this is necessary. The Bose technical support confirmed this limitation, and suggested that it may not be the right product for me given my network. I gave it a 4 because otherwise it is a great little system.
Written by a customer while visiting bose.com
Customer Rating
3
Disappointed, no more Airplay!
on March 27, 2016
Posted by: AirplayFan
Gender:Male
I was hoping to expand my current system that includes stereos connected to Apple TV that work with Airplay. My Soundtouch 20 works great with it so I can cover rooms not reached by the stereo in the house with fully synchronized music throughout the house. Without Airplay my new 10 will not synchronize with the system playing through iTunes. Sorry to say since I bought my Soundtouch 20 I missed that Bose has now discontinued Airplay support. It was an important feature that others should be aware no longer works. It frankly makes no sense to me.
Response from bose.comBy Julius, Bose Service, March 28, 2016
Hello there,
Thank you for taking the time to write a review. We appreciate the feedback. While the new systems no longer support AirPlay they do support Bluetooth and allow you to rebroadcast that Bluetooth audio to all of your other SoundTouch speakers, whether they support Bluetooth or not. Bluetooth allows many more devices to connect to the systems and will greatly increase the amount of audio sources you can listen to through the SoundTouch products. If you ever have any questions, please do not hesitate to contact us at 800-380-4831 and we would be happy to help.
Thank you for taking the time to write a review. We appreciate the feedback. While the new systems no longer support AirPlay they do support Bluetooth and allow you to rebroadcast that Bluetooth audio to all of your other SoundTouch speakers, whether they support Bluetooth or not. Bluetooth allows many more devices to connect to the systems and will greatly increase the amount of audio sources you can listen to through the SoundTouch products. If you ever have any questions, please do not hesitate to contact us at 800-380-4831 and we would be happy to help.
Written by a customer while visiting bose.com
Customer Rating
1
What happened to internet radio?
on January 2, 2019
Posted by: JOANNY
Gender:Female
Length of ownership:1 year or longer
With the last software update Bose eliminated the internet radio function from the Soundtouch 10, rendering my radio useless. It was one of the key features for which I bought this radio. It will be the last Bose radio I buy.
Response from bose.comBy Mohsin_S, Bose Support, January 8, 2019
Hello Joanny,
Thanks for reaching out and for providing a review of the SoundTouch 10 wireless system. We realize the change was abrupt, and we apologize for any inconvenience that you may have experienced. Please feel free to join our community to read about our progress we're making regarding the Tunein update by clicking here: https://bose.life/2PS0ZQW
Thank you again and have a great rest of your day.
Thanks for reaching out and for providing a review of the SoundTouch 10 wireless system. We realize the change was abrupt, and we apologize for any inconvenience that you may have experienced. Please feel free to join our community to read about our progress we're making regarding the Tunein update by clicking here: https://bose.life/2PS0ZQW
Thank you again and have a great rest of your day.
Written by a customer while visiting bose.com
Customer Rating
1
Macintosh support
on January 12, 2019
Posted by: Bret
Gender:Male
Length of ownership:1 year or longer
it is impossible to find an app for the macintosh computer to connect to itunes or the computer
Response from bose.comBy Mohsin_S, Bose Support, January 16, 2019
Hi Bret,
Thanks for reaching out and for providing a review of the SoundTouch 10 wireless speaker. The SoundTouch software can be downloaded from here: www.bose.com/soundtouch_app
If you need further assistance, please feel free to give our support team a call by clicking here: https://bose.life/2v8YQJ0
Thanks again.
Thanks for reaching out and for providing a review of the SoundTouch 10 wireless speaker. The SoundTouch software can be downloaded from here: www.bose.com/soundtouch_app
If you need further assistance, please feel free to give our support team a call by clicking here: https://bose.life/2v8YQJ0
Thanks again.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound -- connectivity could use work
on February 21, 2019
Posted by: SC123456
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Bose does a great job of delivering rich sound in small packages. I have the SoundTouch 10, 20 and sound bar for the TV. All deliver great sound. The preset keys provided a quick and easy method to access and play music which was one of the elements that made the decision to purchase the system as a whole. The drawback is on the connectivity. Setting the system up is easy, but it takes repeated setups to the wireless network due to the speakers losing the network. Support doesn't have an answer. The rating is purely a result of the issues around connectivity.
Response from bose.comBy Keith_L, Bose Technical Support, February 26, 2019
Hello,
Thank you for taking the time to review the SoundTouch 10 speaker and I'm glad you're loving the sound!
I'm sorry to hear you have been trouble with the connectivity and are having to reconnect the speaker to your network. This definitely should not be happening and is something our support team will be able to help you with.
If you were to contact our support team here https://www.bose.com/en_us/contact_us.html a member of our support team will be happy to help you troubleshoot and resolve this issue.
Keith
Thank you for taking the time to review the SoundTouch 10 speaker and I'm glad you're loving the sound!
I'm sorry to hear you have been trouble with the connectivity and are having to reconnect the speaker to your network. This definitely should not be happening and is something our support team will be able to help you with.
If you were to contact our support team here https://www.bose.com/en_us/contact_us.html a member of our support team will be happy to help you troubleshoot and resolve this issue.
Keith
Written by a customer while visiting bose.com