| Customer Reviews Collected from bose.com |
Bose - SoundTouch 10 Wireless Speaker - Black
Average Customer Rating:
3.7
Rating breakdown 219 reviews
5 Stars
100
4 Stars
44
3 Stars
21
2 Stars
22
1 Star
32
Customer Reviews for Bose - SoundTouch 10 Wireless Speaker - Black
Customer Rating
1
My speakers won't work since your upgrade
on November 29, 2017
Posted by: kim
Please help! I have 3 Bose Soundtouch 10 speakers which have worked beautifully UNTIL this upgrade. Now they won't work at all! This sucks!!
Response from bose.comBy Tony_g, bose support, November 30, 2017
Thank you for your review. We are sorry to hear about your experience with the Soundtouch 10. We would like to get you back to enjoying your music! Please reach out to us at 1-800-379-2073 Mon. – Fri., 9 AM – 8 PM ET for Bose technical assistance and we would be happy to help. Have a great day!
Written by a customer while visiting bose.com
Customer Rating
1
TuneIn
on December 18, 2018
Posted by: oli
Length of ownership:1 year or longer
The move to TuneIn turned made most of my favorite radio disappear. The quality of the sound went down for the other stations. Congratulations for this move...
We are forced to use other application like DS Audio for broadcasting radios via bluetooth... much more complicated and the shortcuts buttons are now useless.
We are forced to use other application like DS Audio for broadcasting radios via bluetooth... much more complicated and the shortcuts buttons are now useless.
Response from bose.comBy Mohsin_S, Bose Support, December 20, 2018
Hello Oli,
We thank you for taking the time to provide a review of the SoundTouch 10 wireless system. We're sorry to hear that your experience has not been so great. We are actively collecting station requests and working with TuneIn to resolve them. We recommend that you please read about our progress and what we are working hard on so you can enjoy your favorite stations.
You may read about that here: https://bose.life/2PS0ZQW
Thank you again and best wishes.
We thank you for taking the time to provide a review of the SoundTouch 10 wireless system. We're sorry to hear that your experience has not been so great. We are actively collecting station requests and working with TuneIn to resolve them. We recommend that you please read about our progress and what we are working hard on so you can enjoy your favorite stations.
You may read about that here: https://bose.life/2PS0ZQW
Thank you again and best wishes.
Written by a customer while visiting bose.com
Customer Rating
2
Do not recommend
on December 29, 2018
Posted by: Danielle
Gender:Female
Length of ownership:1 year or longer
Speakers never reconnect to Wifi automatically. Getting the speakers to connect on app is a struggle EVERY time. I own 2 that I like to connect to eachother but I dont have hours to sit with an app and struggle. When actually connected the sounds is great, but the process is awful. Overall disappointing and wish I never purchased them.
Response from bose.comBy Mohsin_S, Bose Support, January 7, 2019
Hey Danielle,
Thanks for providing a review of the SoundTouch 10 wireless speakers. We apologize that you're having trouble! You should not have to go through the setup repeatedly.
We have a dedicated SoundTouch support team that can help you. Please feel free to reach out to us on our Community at your convenience.
Link to the community: https://community.bose.com/
Thank you again
Thanks for providing a review of the SoundTouch 10 wireless speakers. We apologize that you're having trouble! You should not have to go through the setup repeatedly.
We have a dedicated SoundTouch support team that can help you. Please feel free to reach out to us on our Community at your convenience.
Link to the community: https://community.bose.com/
Thank you again
Written by a customer while visiting bose.com
Customer Rating
5
Great sound. Easy setup!
on February 1, 2019
Posted by: Mig127
Gender:Male
Length of ownership:1 week
Bought this earlier today...looked at other companies. Bose always comes out the winner!
Written by a customer while visiting bose.com
Customer Rating
3
I Hate the Automatic Standby Mode
on May 4, 2019
Posted by: Zoo Dog
Gender:Male
Length of ownership:1 month
I wanted a powered speaker to use with a scanner. The SoundTouch 10 does have great sound but it keeps going into standby mode when the scanner is quiet for a while. This makes the speaker nearly useless for me. Do you have a similar speaker that does not automatically go into standby mode?
Response from bose.comBy Kerri , Techncial Support, May 6, 2019
Hi Zoo dog,
thank you for taking the time to review our product.
At Bose, we pride ourselves on producing products that will cater to as many people as possible. However, we understand that this may not be suited to an individual’s needs.
All our speakers have standby.
Once again, thank you for your time.
Have a great day!
Kindest,
Kerri - Bose Technical Support Specialist.
thank you for taking the time to review our product.
At Bose, we pride ourselves on producing products that will cater to as many people as possible. However, we understand that this may not be suited to an individual’s needs.
All our speakers have standby.
Once again, thank you for your time.
Have a great day!
Kindest,
Kerri - Bose Technical Support Specialist.
Written by a customer while visiting bose.com
Customer Rating
4
Confused
on July 23, 2019
Posted by: Chevy
I'm confused does this speaker work without the wire its comes with? Because it wont turn on without it.
Response from bose.comBy Vicky W , Technical Support, July 25, 2019
Hello Chevy,
Thanks for reaching out. Our SoundTouch 10 speaker is wireless as you can wirelessly stream music to it via wifi via SoundTouch or Bluetooth. With SoundTouch, we put a lot of thought into taking the thinking out. You can listen whichever way you want, without worrying about which technology is best. This small wireless speaker lets you play music directly from a phone or tablet using Bluetooth, or connect the speaker to your Wi-Fi network for instant in-home listening.
You cannot use this speaker without connecting it to a power source.
I am sorry for any confusion caused.
Kind Regards,
Vicky W - Customer Support
Thanks for reaching out. Our SoundTouch 10 speaker is wireless as you can wirelessly stream music to it via wifi via SoundTouch or Bluetooth. With SoundTouch, we put a lot of thought into taking the thinking out. You can listen whichever way you want, without worrying about which technology is best. This small wireless speaker lets you play music directly from a phone or tablet using Bluetooth, or connect the speaker to your Wi-Fi network for instant in-home listening.
You cannot use this speaker without connecting it to a power source.
I am sorry for any confusion caused.
Kind Regards,
Vicky W - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
sound is good but features not so good
on July 28, 2019
Posted by: tom
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] bought 2 10's to pair with bose soundwave iv to acheive stereo. the good news is the speakers sound fantastic and split audio channels well. however when paired with bose soundwave you can not play radio.aux input or cd. there is no digital input simply analog. essentially you are limited to internet stations-your saved system music-pandora etc. my guess is the system is designed as a receiver rather than a player. also when you turn on again you must go throught the bose app to pair the speakers again-really annoying. hopefully bose will issue system update to allow aux play. would also like more than six presets on soundwave 1v. user instructions are non existent other than on line and somewhat arcane to say the least. again fantastic sound but not as advertised.
Response from bose.comBy Kerri , Technical Support , July 29, 2019
Hi Tom,
I'm so glad to hear that you are enjoying the sound quality from your stereo paired SoundTouch 10 speakers.
In regards to playing CD's, you will be unable to broadcast these to your SoundTouch 10 speakers as you will need the SoundTouch source for this. You cannot be in the CD source and SoundTouch source simultaneously. However, the systems are able to Aux rebroadcast, so you can plug a source into the Aux and broadcast to all connected speakers through 'Play all'.
Additionally, your stereo paired SoundTouch 10's should remain paired. If this is not the case, I would recommend reaching out to your local Technical Support Team for assistance.
Thank you for your interest in our products!
Kindest,
Kerri - Customer Support
I'm so glad to hear that you are enjoying the sound quality from your stereo paired SoundTouch 10 speakers.
In regards to playing CD's, you will be unable to broadcast these to your SoundTouch 10 speakers as you will need the SoundTouch source for this. You cannot be in the CD source and SoundTouch source simultaneously. However, the systems are able to Aux rebroadcast, so you can plug a source into the Aux and broadcast to all connected speakers through 'Play all'.
Additionally, your stereo paired SoundTouch 10's should remain paired. If this is not the case, I would recommend reaching out to your local Technical Support Team for assistance.
Thank you for your interest in our products!
Kindest,
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Best of times. Worst of times.
on July 28, 2019
Posted by: Demastrie
Gender:Male
[This review was collected as part of a promotion.] Let me start with I have never had better sounding speakers in my entire life. Let me finish with I have never had worst networking in my entire life. Clearly, these are going back. I sit there in bliss listening to music, then the disconnects start to happen. This can only be solved by starting the whole reset networking process over again. Then I need to set them again as a pair, because that’s where the pure beauty is.I then get 20 to 30 minutes of the best sound I’ve ever heard and I have to reconnect them all again. Over and over and over and over and over. I want to pour lighted fluid on these things and burn them.
Response from bose.comBy Kerri , Technical Support , July 31, 2019
Hi Demastrie,
I'm so glad to hear that you feel the SoundTouch 10 system is the best audio quality you have ever heard.
I'm sorry to hear that you are experiencing connectivity issues. This is certainly not normal behavior. I would recommend reaching out to our Technical Support Team for assistance. One of our agents will be more than happy to assist you!
Thank you for taking the time to review our SoundTouch 10.
Kindest,
Kerri - Customer Support
I'm so glad to hear that you feel the SoundTouch 10 system is the best audio quality you have ever heard.
I'm sorry to hear that you are experiencing connectivity issues. This is certainly not normal behavior. I would recommend reaching out to our Technical Support Team for assistance. One of our agents will be more than happy to assist you!
Thank you for taking the time to review our SoundTouch 10.
Kindest,
Kerri - Customer Support
Written by a customer while visiting bose.com