| Customer Reviews Collected from bose.com |
Bose - Wave SoundTouch Music System IV - Black
Average Customer Rating:
4.5
Rating breakdown 1,065 reviews
5 Stars
791
4 Stars
141
3 Stars
49
2 Stars
35
1 Star
49
Customer Reviews for Bose - Wave SoundTouch Music System IV - Black
Customer Rating
5
love it
on December 11, 2022
Posted by: Mark
Gender:Male
Length of ownership:1 month
I bought this item a month ago and this is my second one love it
Written by a customer while visiting bose.com
Customer Rating
4
Bose Wave Music System
on January 27, 2023
Posted by: dmrgypsy
Gender:Female
Length of ownership:1 month
This was a Christmas present to myself and am very glad I made the purchase
Written by a customer while visiting bose.com
Customer Rating
4
Having a blue tooth is great
on April 21, 2019
Posted by: Del
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] Connectivity to your device(laptop/tablet/phone) makes music selection way better such as using internet radio, Spotify etc
Written by a customer while visiting bose.com
Customer Rating
2
Terrible app
on July 24, 2019
Posted by: James
Gender:Male
Length of ownership:1 year or longer
I have had this product for a few years. The sound quality is remarkable for its size but the app is persistently problematic. The app has great difficulty finding the speaker even when in the immediate vicinity of the modem. Problems are experienced with both Android phone and tablet, and different modems. I frequently have to resort to the remote to operate the speaker, where I can't see presets or access favorites. Force stopping the app sometimes corrects the problem.
Response from bose.comBy Vicky W , Technical Support, July 25, 2019
Hello James,
Thanks for taking the time to review your Wave SoundTouch IV system. It's so great to hear that you love your system and its sound quality.
I am sorry that you are having issues with your system connecting to the app. I would highly suggest performing a reset on the system to fix any connection issues.
On the Wave system, to reset your product:
Disconnect the power cord for 30 seconds. If there is a disc in the system, it will automatically eject, then re-insert if not removed within 10 seconds.
On the SoundTouch pedestal, to reset the SoundTouch pedestal:
- On the back of the SoundTouch pedestal, press and hold the Control button for about 10 seconds until the Wi-Fi light turns off
- Wait while the pedestal reboots and reconnects to your network. Once reconnected, the light is solid white.
If you still have issues after completing these steps, I would urge you to reach out to your local support team as they would love to help you.
Kind Regards,
Vicky W - Customer Support
Thanks for taking the time to review your Wave SoundTouch IV system. It's so great to hear that you love your system and its sound quality.
I am sorry that you are having issues with your system connecting to the app. I would highly suggest performing a reset on the system to fix any connection issues.
On the Wave system, to reset your product:
Disconnect the power cord for 30 seconds. If there is a disc in the system, it will automatically eject, then re-insert if not removed within 10 seconds.
On the SoundTouch pedestal, to reset the SoundTouch pedestal:
- On the back of the SoundTouch pedestal, press and hold the Control button for about 10 seconds until the Wi-Fi light turns off
- Wait while the pedestal reboots and reconnects to your network. Once reconnected, the light is solid white.
If you still have issues after completing these steps, I would urge you to reach out to your local support team as they would love to help you.
Kind Regards,
Vicky W - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
wifi connection not working
on May 22, 2020
Posted by: EniMar
Gender:Female
Length of ownership:1 year or longer
When I was able to connect to WiFi loved it but now I can't connect unless it's connected with a ethernet and that sometimes doesn't work so basically I can't use it. So disappointed I've had to buy a different speaker system much less expensive and it works wonderfully.
Response from bose.comBy nicole leboeuf, Customer Support, May 26, 2020
Hi there! That shouldn't have happened — how far from the router did you have your speaker? I would recommend resetting the speaker and rebooting your router to re-establish a connection. We'd love to answer any queries you had regarding the Wave SoundTouch IV system — please feel free to reach out, so we can put things right.
Thanks,
Sam — Customer Support
Thanks,
Sam — Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound - but disappointed no IPOD support
on July 10, 2020
Posted by: diane
Gender:Female
[This review was collected as part of a promotion.] Its great that it supports Pandora and modern means of streaming music, however, lackluster in that it only support 1 CD and no way to connect my IPOD which has hundreds of music copied from all my CDs. Has anyone found a way to plug in or play their IPOD on the spreaker?
Written by a customer while visiting bose.com
Customer Rating
4
A dream come true.
on September 26, 2020
Posted by: kmbljb
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] We had several stressful difficulties getting it set up, but with the help of the Bose techs it's now working great. Something we've wanted for many years.
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound & Versatility
on December 31, 2020
Posted by: dave45
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought this a few weeks ago and am very satisfied with the sound and versatility. It is portable enough to move from room to room and gives great sound and works very well on bluetooth.
Written by a customer while visiting bose.com