| Customer Reviews Collected from bose.com |
Bose - Wave SoundTouch Music System IV - Black
Average Customer Rating:
4.5
Rating breakdown 1,065 reviews
5 Stars
791
4 Stars
141
3 Stars
49
2 Stars
35
1 Star
49
Customer Reviews for Bose - Wave SoundTouch Music System IV - Black
Customer Rating
5
excellent
on May 25, 2022
Posted by: kiwanis2000
Gender:Male
Length of ownership:1 week
Sound is great just like I was expecting. Easy to use especially playing a cd.
Written by a customer while visiting bose.com
Customer Rating
3
No control buttons on the unit
on December 14, 2022
Posted by: Jay
Length of ownership:1 month
No control buttons on the unit. If you misplaced the control pad you have no way to work the unit
Response from bose.comBy Nelson Penney, Customer Support, December 19, 2022
Hello,
The Wave System IV and it's last few iterations use a single button which acts as a standby/alarm stop button. It also comes with a handy, easy to use remote control. If the remote were ever lost, a replacement can easily be purchased on our website.
Kind regards,
Jeff - Cusomter Support
The Wave System IV and it's last few iterations use a single button which acts as a standby/alarm stop button. It also comes with a handy, easy to use remote control. If the remote were ever lost, a replacement can easily be purchased on our website.
Kind regards,
Jeff - Cusomter Support
Written by a customer while visiting bose.com
Customer Rating
5
Love it!
on March 21, 2023
Posted by: Pat
Gender:Female
Length of ownership:1 month
So happy with the Bose and I am sorry I took to long to get it. I am hearing impaired and this is great sound!
Written by a customer while visiting bose.com
Customer Rating
5
Beautiful sound! Weak AM reception. Easy to use.
on April 9, 2023
Posted by: Jim A
Gender:Male
Length of ownership:1 month
I bought this about a month ago. We're really happy with it. The AM reception is weak but that may be because of where we positioned it and where we are living. Instead of getting an AM antenna I bought a Bluetooth receiver (not from Bose) and can stream anything from my phone including AM radio stations.
Written by a customer while visiting bose.com
Customer Rating
5
My third Bose
on June 28, 2023
Posted by: Jst930
Gender:Female
Length of ownership:1 year or longer
My Bose CD player/radio adds so much to the quality of my day. My husband gave me one years ago. It's still going strong! This second Bose is in our bedroom, which is so nice if we are in different rooms. Sound quality is great! And it's so easy to use and set up. The third Bose is the one I gave to my mom. She loves hers also. I still love my old CDs. And I am so glad to have a quality sound system for listening to them!
Written by a customer while visiting bose.com
Customer Rating
5
Superb sound !
on May 25, 2020
Posted by: JAX
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Should’ve bought these years ago and settled for cheap. Cheap quit and now the musical sounds one missed has come out in these units. Finally have music, great music in my home!
Written by a customer while visiting bose.com
Customer Rating
2
frustrated
on July 8, 2020
Posted by: Anonymous
I have had a Bose for over 20 years. The soundtouch has been frustrating to say the least. The internet radio instructions make no sense -- took me 20 minutes to realize that the word "speaker" meant "radio" and then the cable between my laptop at the "speaker" did not work. The alternative set-ups required a smart phone? which I do not own. My tablet and the apps stuff also was an endless loop of frustration. I now have to spend money to get someone else to set this up. And just to get to this screen I had to scroll through ads. How is this customer-friendly? Not everyone who enjoys music is an electronics geek.
Response from bose.comBy nicole leboeuf, Global Customer Service, July 15, 2020
Hi there! I'm sorry to hear you've had some difficulty setting up your system — it shouldn't be this way. You will require the SoundTouch app to be downloaded to connect the speaker to your Wi-Fi — but you should find this on your tablet's app store. Have you tried searching for it? We'd love to help you set this up so you can get the most from your system. If you continue to have troubles please reach out to us directly at https://bose.life/38Q1vZs, and we will work with you to get this up and running.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound quality!
on January 4, 2021
Posted by: Mrs M
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I got this sound system for Christmas and I love it! I like the options of either playing music from my playlist on my phone or from my SiriusXm account and the sound is so clear! I also like that I can use a cable to connect my TV so as to hear better sound from movies too!
Written by a customer while visiting bose.com