| Customer Reviews Collected from bose.com |
Bose - Wave SoundTouch Music System IV - Black
Average Customer Rating:
4.5
Rating breakdown 1,065 reviews
5 Stars
791
4 Stars
141
3 Stars
49
2 Stars
35
1 Star
49
Customer Reviews for Bose - Wave SoundTouch Music System IV - Black
Customer Rating
5
Almost Perfection
on September 30, 2016
Posted by: LisaG
Gender:Female
I love my Wave IV but I have one suggestion. They need to make a remote with backlighting. It's impossible to know which button does what in the middle of the night.
Written by a customer while visiting bose.com
Customer Rating
1
Bose ruined internet radio with "TuneIn"
on December 28, 2018
Posted by: Dewey
Gender:Male
Length of ownership:1 year or longer
We enjoyed Bose Internet Radio for several years listening to mostly European internet and ordinary stations. Your change to "TuneIn" caused us to lose 5 of our 6 favorite stations. Our Bose Internet Radio has become essentially worthless. Going with "TuneIn" is backwards progress. We expect more available stations rather than less. We'd like our money back if we could. Can't recommend Bose to anyone.
Response from bose.comBy Mohsin_S, Bose Support, January 7, 2019
Hello Dewey,
Thanks for writing a review of the SoundTouch Wave music system. We are sorry for the experience you're having. We realize the change was abrupt, and we apologize for any inconvenience this may have caused. Please feel free to join our community to read about our progress we're making regarding missing stations by clicking here: https://bose.life/2PS0ZQW
Thank you again.
Thanks for writing a review of the SoundTouch Wave music system. We are sorry for the experience you're having. We realize the change was abrupt, and we apologize for any inconvenience this may have caused. Please feel free to join our community to read about our progress we're making regarding missing stations by clicking here: https://bose.life/2PS0ZQW
Thank you again.
Written by a customer while visiting bose.com
Customer Rating
4
Does not play from flashdrives
on January 31, 2019
Posted by: The Curator
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Overall I'm happy with the sound quality and use. However the USB port is only for setup. It does not allow you to plug in a flashdrive for music play. As more and more people are downloading their music rather than buying CD's some accommodation needs to be made either through an update of the USB port or the manufacturer of an add-on device that would plug into the auxiliary input and allow for flashdrive
use right at the system. Future models should allow for this with a built in USB port. Come on Bose. The times they are a-changing.
use right at the system. Future models should allow for this with a built in USB port. Come on Bose. The times they are a-changing.
Written by a customer while visiting bose.com
Customer Rating
1
None
on May 30, 2020
Posted by: Moke joe
Gender:Male
Length of ownership:6 months
My wife bought this for me a few months ago and I have had nothing but problems with it ,volume goes up and down ,sounds great when not having these problems, but it sucks,I was always a big fan of Bose. But not anymore. Very Disappointed
Response from bose.comBy nicole leboeuf, Customer Support, June 2, 2020
Hello,
We're so sorry to hear of your disappointment, I can understand why this experience must be causing frustration. It is very bizarre that you are having these experiences. We would love to do what we can to resolve this for you and get you enjoying your great audio once more. Please do not hesitate to reach out to your local product support team- https://bose.life/2kOgS12 - an agent will be more than happy to get this fixed.
Kind regards,
Tegan - Customer Support
We're so sorry to hear of your disappointment, I can understand why this experience must be causing frustration. It is very bizarre that you are having these experiences. We would love to do what we can to resolve this for you and get you enjoying your great audio once more. Please do not hesitate to reach out to your local product support team- https://bose.life/2kOgS12 - an agent will be more than happy to get this fixed.
Kind regards,
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
my favorite radio/cd player:
on February 4, 2022
Posted by: jeff
Gender:Male
Length of ownership:1 week
I have used the wave music system for 30 years. I enjoy my cd's and it seems that cd players are becoming a thing of the past. I hope you continue to produce this system.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent sound for the size
on April 11, 2017
Posted by: ghzcss
Gender:Male
I bought this for my clock radio and alarm clock. I do think it is a bit over priced. But love the SoundTouch system capabilities. Has great sound from a very small unit. I have 4 SoundTouch devices and love the ability to play all at once. Or the ability to choose what you hear where. I have everything except the 10 and 20 systems. The more you have the more you want. All excellent products.
Written by a customer while visiting bose.com
Customer Rating
1
Poor reliability
on January 1, 2020
Posted by: Mike624
Gender:Male
Length of ownership:1 year or longer
Bought optional three disc player only lasted 7 months before discs would not eject and jam in player.
Response from bose.comBy Kerri , Customer Support, January 3, 2020
Hi Mike,
I'm sorry to hear that the discs will not eject from your system. Let's see what I can suggest for you!
I would recommend resetting the system. You can do this by unplugging the system for 30 seconds and plugging it back in. This should eject your discs for you.
If this is unsuccessful, please get in contact with us using the details here: https://bose.life/2QtFR5y. We'd love to help you further!
Thanks!
Kerri - Customer Support
I'm sorry to hear that the discs will not eject from your system. Let's see what I can suggest for you!
I would recommend resetting the system. You can do this by unplugging the system for 30 seconds and plugging it back in. This should eject your discs for you.
If this is unsuccessful, please get in contact with us using the details here: https://bose.life/2QtFR5y. We'd love to help you further!
Thanks!
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Welcoming Quality Sound
on August 4, 2022
Posted by: Spoondog
Gender:Male
Length of ownership:1 month
I've wanted to get a wave radio/cd for a log time and finally I'm welcoming the quality sound I've wanted for so long
Written by a customer while visiting bose.com