| Customer Reviews Collected from bose.com |
Bose - Wave SoundTouch Music System IV - Black
Average Customer Rating:
4.5
Rating breakdown 1,065 reviews
5 Stars
791
4 Stars
141
3 Stars
49
2 Stars
35
1 Star
49
Customer Reviews for Bose - Wave SoundTouch Music System IV - Black
Customer Rating
5
I just love Bose.
on December 12, 2019
Posted by: Don
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I have an old Bose and I just wanted to upgrade and love it too.
Written by a customer while visiting bose.com
Customer Rating
5
sound
on February 28, 2020
Posted by: Joann
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I brought one 10 years ago and I just love it can not live without one.
Written by a customer while visiting bose.com
Customer Rating
2
Defective disc ejection mechanism.
on February 18, 2022
Posted by: Neal
Gender:Male
Length of ownership:1 week
2 stars because the sound is excellent. However, the discs do not eject properly. I tried with several different ones. Had to return the item.
Response from bose.comBy Nelson Penney, Customer Support, February 19, 2022
Hi Neal,
I'm sorry to hear you experienced issues with the disc not ejecting properly. You did the right thing getting in touch to return the item. Remember, when purchasing a product from Bose, you get 90 days to trial the product and a one-year warranty in case something goes awry. I hope you have a much better experience with your next purchase!
Kind regards,
Jeff - Customer Support
I'm sorry to hear you experienced issues with the disc not ejecting properly. You did the right thing getting in touch to return the item. Remember, when purchasing a product from Bose, you get 90 days to trial the product and a one-year warranty in case something goes awry. I hope you have a much better experience with your next purchase!
Kind regards,
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
No bluetooth!!!
on November 22, 2022
Posted by: Pkc
Length of ownership:1 month
How in today's digital world, can a speaker NOT have bluetooth???!!! Then, if you want to buy the adapter through Bose, it's $200!! So disappointed. Feels like extortion. The speaker itself sounds ok...I expected more from a Bose unit.
Written by a customer while visiting bose.com
Customer Rating
5
Works great with voice commands
on December 26, 2019
Posted by: don
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] This unit has great sound too! I wish it could hold more cd"s like my older unit.
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound
on May 31, 2022
Posted by: Carol C
Gender:Female
Length of ownership:1 month
This is the second Wave Music System I have purchased. The first one lasted 15 years without any issues; however, it stopped working so I ordered a new one. I am very satisfied with the new one.
Written by a customer while visiting bose.com
Customer Rating
1
Did not like
on November 14, 2022
Posted by: MAC
Gender:Female
Length of ownership:1 week
Returned Item was not happy at all. Would not pick up any radio stations.
Response from bose.comBy Nelson Penney, Global Customer Service, November 18, 2022
Hello,
We're sorry to hear that you have returned your product due to being unable to access radio stations. This is not what we would expect and have great troubleshooting guides available to assist you https://bose.life/3hVKIOA you can also reach out to us directly via https://bose.life/3OjHjFk where we are happy to resolve your concerns.
Tegan - Customer Support
We're sorry to hear that you have returned your product due to being unable to access radio stations. This is not what we would expect and have great troubleshooting guides available to assist you https://bose.life/3hVKIOA you can also reach out to us directly via https://bose.life/3OjHjFk where we are happy to resolve your concerns.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Expected more
on January 14, 2017
Posted by: Lauren
Gender:Female
This was a Christmas gift for my Mom. We have rhapsody, now Napster accounts. We wanted my mom to enjoy her favorite songs, on a Bose, without YouTube'ing songs. Really wish it was just the regular Bluetooth that just simply connected to your phone, versus an app with only the few music apps chosen by Bose (not to include Napster). We also enjoy listening to the radio and thought it would be clear with the digital transceiver; same reception as our last radio. Not the worst, not the Bose I was expecting.
Response from bose.comBy Ryan, Bose Service, January 18, 2017
This is a wonderful holiday gift. We are sure that your mother appreciates it. We are happy to let you know that you can pair this phone directly to the Wave as opposed to using the SoundTouch app over wifi if you'd prefer. Here is a helpful article that explains how to do this:
http://bit.ly/2k0eLBt
If you have further questions, don't hesitate to let us know. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
http://bit.ly/2k0eLBt
If you have further questions, don't hesitate to let us know. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com