| Customer Reviews Collected from bose.com |
Bose - Wave SoundTouch Music System IV - Black
Average Customer Rating:
4.5
Rating breakdown 1,065 reviews
5 Stars
791
4 Stars
141
3 Stars
49
2 Stars
35
1 Star
49
Customer Reviews for Bose - Wave SoundTouch Music System IV - Black
Customer Rating
5
Great Device
on April 20, 2017
Posted by: Arshad
Gender:Male
Very nice sound, great options, easy remote control and home design.....
Written by a customer while visiting bose.com
Customer Rating
5
Great System
on December 10, 2015
Posted by: Ernie
Gender:Male
I bought the Wave SoundTouch IV a week ago replacing a Wave I I've had for some time. I also have a Wave III with a 4 CD player. I wanted the SoundTouch to be able to access internet radio and music apps such as Pandora via Wi-fi. I set it up and had it working in less than an hour. I am totally satisfied with the product as I can now pull my music collection from my PC, listen to virtually any radio station and use my Pandora subscription. My wife got the Wave III for her sewing room so everyone's happy. I'm now looking at the SoundTouch 10 for a different room. If looking for a quality wi-fi music system, buy this product, you won't be disappointed.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing sound quality out of such a small unit
on November 4, 2016
Posted by: Salmons2013
Gender:Female
Use it on a regular basis and couldn't be happier with the product
Written by a customer while visiting bose.com
Customer Rating
1
Had 2 years won't eject CD
on June 8, 2019
Posted by: Crap89
Gender:Male
Length of ownership:1 year or longer
Not happy. Have had only 2 years. My teenager cant get bluetooth to work. Now wont eject a CD ane needs service. Will not soend more money on this. Better optiobs out there. Dont waste your money.
Response from bose.comBy Kerri, Technical Support, June 14, 2019
Hi Crap89,
Thank you for taking the time to review our Wave SoundTouch Music System.
I'm sorry to hear that you seem to be experiencing issues with your system. I would recommend resetting the system by unplugging it and waiting for 30 seconds before plugging it back in. This should assist you with the CD ejection. In regards to Bluetooth, I would recommend clearing the Bluetooth pairing list by pressing and holding the Bluetooth button for 10 secs. You will then need to delete the pairing on your source device. Then connect as a brand new connection.
If this is not successful for you, I would recommend reaching our to your local Technical Support Team for assistance. One of our agents will be more than happy to assist you!
Kindest,
Kerri
Technical Support specialist
Thank you for taking the time to review our Wave SoundTouch Music System.
I'm sorry to hear that you seem to be experiencing issues with your system. I would recommend resetting the system by unplugging it and waiting for 30 seconds before plugging it back in. This should assist you with the CD ejection. In regards to Bluetooth, I would recommend clearing the Bluetooth pairing list by pressing and holding the Bluetooth button for 10 secs. You will then need to delete the pairing on your source device. Then connect as a brand new connection.
If this is not successful for you, I would recommend reaching our to your local Technical Support Team for assistance. One of our agents will be more than happy to assist you!
Kindest,
Kerri
Technical Support specialist
Written by a customer while visiting bose.com
Customer Rating
3
Great Sound
on December 1, 2017
Posted by: DougC
Gender:Male
I bought the Wave SoundTouch back in July of this year. I already have a SoundTouch 20 the I bought in July of 2016. I was looking forward having the ability to play music though my house and I was able to up until a month ago. Now the Wave and the 20 will not sync. I followed all the direction I was give in a email for support. And they still will not sync. So i called SoundTouch support and after I explained what my problem was, I was asked if I could be put on hold and a few minutes later I was told the engineering was aware of this problem and is working for a fix. When I asked how long before this is fix, I was told to keep an eye on the Bose App for a update. I enjoy my Bose products and this is the first time I have had a problem that I could not get fixed. So I'm disappointed that I have a SoundTouch system that only half works. I also followed up with two more emails and I have not received any responses, on your sit you state you will get back in 48 hours. I just want my system to work right.
Response from bose.comBy Tony_g, bose support, December 5, 2017
Hi, Thanks for sharing your experience with your Wave Soundtouch. We apologize for your experience so far. We would like to learn more about the difficulties you are experiencing and work with you to find a resolution for this issue. Please contact us at 1-800-379-2073. We are open Mon. – Fri., 9 AM – 8 PM EST.
Written by a customer while visiting bose.com
Customer Rating
5
Love it
on May 25, 2022
Posted by: Summer2022
Gender:Female
Length of ownership:1 week
I have the other one that I purchased years ago. Do you do trade in?
Written by a customer while visiting bose.com
Customer Rating
5
Great little system for a home office
on July 21, 2022
Posted by: sjfrisch
Gender:Male
Length of ownership:1 week
I purchased this unit because I'm still a frequent user of a Bose home theatre system bought 15 years ago. The 1st Wave unit ordered had a defective display but Bose was very nice about doing an even exchange. The 2nd unit worked perfectly. I like one great feature about this system: When you pause the system while playing a CD, it will eventually turn off the system with the CD still inside -- but when you turn the system back on it will pick up playing the CD at the exact moment where it left off. One drawback of the system is if you are finished playing a CD and eject it using the remote control, the system will tend to un-eject it and start playing the CD again before you have a chance to manually remove the CD. Still, overall it is a nice little system with full sound for a home office setup. And the FM antenna that I was not using on my home theatre system fits and works perfectly into the Wave unit.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on July 31, 2022
Posted by: goofy
Gender:Female
Length of ownership:1 month
This is my 2nd Bose. My first Bose still sounds great after 23 years of daily use.I like everything about Bose Wave music system.
Written by a customer while visiting bose.com