| Customer Reviews Collected from bose.com |
Bose - Wave SoundTouch Music System IV - Black
Average Customer Rating:
4.5
Rating breakdown 1,065 reviews
5 Stars
791
4 Stars
141
3 Stars
49
2 Stars
35
1 Star
49
Customer Reviews for Bose - Wave SoundTouch Music System IV - Black
Customer Rating
5
The BEST!
on September 29, 2015
Posted by: EJD67
Gender:Male
I still have the original WAVE radio and a WAVE SOUNDTOUCH. The WAVE SOUNDTOUCH is simply the best wifi sound system outside of Symphony Hall or a recording studio. I have tried other systems; BOSE is it, hands down.
Written by a customer while visiting bose.com
Customer Rating
5
Everything I thought it would be!
on November 26, 2019
Posted by: Dominick
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I have had the old version of this one for 20 years,didn't have all the new tech.Was a little over priced but after I got it I was so happy that I ordered it.
Written by a customer while visiting bose.com
Customer Rating
3
Review of Bose Music Zystem IV
on January 22, 2022
Posted by: Pap26
Gender:Female
Length of ownership:1 week
[This review was collected as part of a promotion.] Very, very disappointed!This was a Christmas gift and I just put it together..piece of cake ; than I put in the enclosed demo CD that shows off the beautiful sounds and indeed, the acoustics were out of this world. Here comes the problem...couldn't eject the CD. I tried a sytem reset but no luck.. I worked w/customer support and after about an hour, it was determined that it would need to be sent back for repair .I payed over $500 for this! Where's the quality control inspection? This should NOT have happened!
Response from bose.comBy Nelson Penney, Global Customer Service, January 24, 2022
Hello,
Thanks for providing your review. We are very sorry to hear that your Wave IV was unable to eject the provided Demo disc. We appreciate you taking the time to reach out to customer support regarding this concern and performing the available troubleshooting steps. Your product comes with a 1 year warranty from date of purchase, we are sure this repair will resolve this issue and we'll have you enjoying your speaker in no time.
Thanks for providing your review. We are very sorry to hear that your Wave IV was unable to eject the provided Demo disc. We appreciate you taking the time to reach out to customer support regarding this concern and performing the available troubleshooting steps. Your product comes with a 1 year warranty from date of purchase, we are sure this repair will resolve this issue and we'll have you enjoying your speaker in no time.
Written by a customer while visiting bose.com
Customer Rating
1
Would give zero if possible
on April 24, 2019
Posted by: Jackie27
Length of ownership:3 months
Bought two radios. The internet connection has failed on each unit. Won’t buy any Bose product again. Fool me once...
Response from bose.comBy Kerri, Technical Support, April 25, 2019
Hi Jackie27,
thank you for taking the time to review our product.
I'm sorry to hear that you have had such issues with connecting to the WiFi, this is certainly not normal.
I would recommend reaching out to your local Technical Support Team, We'd be more than happy to assist you.
Once again, thank you for your time.
Have a great day!
Kindest,
Kerri - Technical Support Specialist.
thank you for taking the time to review our product.
I'm sorry to hear that you have had such issues with connecting to the WiFi, this is certainly not normal.
I would recommend reaching out to your local Technical Support Team, We'd be more than happy to assist you.
Once again, thank you for your time.
Have a great day!
Kindest,
Kerri - Technical Support Specialist.
Written by a customer while visiting bose.com
Customer Rating
3
Greedy
on February 9, 2022
Posted by: BG
Gender:Male
Length of ownership:1 month
Excellent product, however charging extra for an antenna, and including only 1 remote is a bit silly, given how much the Wave radio costs
Written by a customer while visiting bose.com
Customer Rating
5
Best sound ever
on February 2, 2023
Posted by: Oatty424
Gender:Female
Length of ownership:1 month
I have three Bose radios and would never purchase any other brand. There is no sound like the Bose sound.
Written by a customer while visiting bose.com
Customer Rating
5
Bose is the cream of the crop.
on March 7, 2023
Posted by: Mary
Gender:Female
Length of ownership:1 month
This is our third one. Have never been disappointed
Written by a customer while visiting bose.com
Customer Rating
3
So close to being great.
on September 5, 2019
Posted by: chorkpop
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Sound quality is fantastic, as expected. Integration with other Bose Soundtouch systems is flawless - I have a Soundtouch system in my family room, and the Remote device to control my outdoor speakers, and the ability to do mix-and-match multi-room is fantastic. Having Soundtouch features to go along with the ability to play my CDs seemed like a perfect solution. But...I use this device as my kitchen music system. As such, I've gotten spoiled by being able to ask Alexa to play my Spotify music while cooking. And while the Bose Skill allows me to play Spotify presets and control volume and whatnot on the device, I cannot yet ask it do the task of "Alexa, play 'Three of a Perfect Pair' by King Crimson from Spotify in the kitchen." Which is like 90% of my voice recognition use case for this system. So disappointing, and no feedback of value from Bose when that integration will be available. For such an expensive device, I would have expected a much higher level of polish on this front.
Response from bose.comBy Charlotte, Customer Support, September 9, 2019
Hello!
Thank you so much for your review of the Wave SoundTouch music system IV.
It's wonderful to hear how smoothly this system integrated with your existing SoundTouch products and how much you like the sound quality, durability, and the set-up.
I completely understand how useful the Spotify control feature would be for you. We can certainly add a feature request to our development team, but there is no guarantee that this can be implemented as this will also involve Spotify.
If you have any questions, please do reach out to us.
Have a great day.
Charlotte - Customer Support
Thank you so much for your review of the Wave SoundTouch music system IV.
It's wonderful to hear how smoothly this system integrated with your existing SoundTouch products and how much you like the sound quality, durability, and the set-up.
I completely understand how useful the Spotify control feature would be for you. We can certainly add a feature request to our development team, but there is no guarantee that this can be implemented as this will also involve Spotify.
If you have any questions, please do reach out to us.
Have a great day.
Charlotte - Customer Support
Written by a customer while visiting bose.com