| Customer Reviews Collected from bose.com |
Bose - Wave SoundTouch Music System IV - Black
Average Customer Rating:
4.5
Rating breakdown 1,065 reviews
5 Stars
791
4 Stars
141
3 Stars
49
2 Stars
35
1 Star
49
Customer Reviews for Bose - Wave SoundTouch Music System IV - Black
Customer Rating
5
Big sound small box!
on March 31, 2020
Posted by: Mike
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] Just got mine, took a little while to set it up. Wow, I can't believe all that sound comes from this little box!!
The app is very helpful and quite easy to use.
LOVE IT!
The app is very helpful and quite easy to use.
LOVE IT!
Written by a customer while visiting bose.com
Posted by: Chuckbing
Verified Purchase:Yes
I have had the Wave SoundTouch IV for 2 weeks now. With Bluetooth and built in Wi Fi, it is the very definition of "Entertainment Sytem". The sound is pure Bose. With so many source options, it can do it all.
Written by a customer while visiting bose.com
Customer Rating
1
sound touch is the worst
on January 21, 2019
Posted by: Darrel
Gender:Male
Length of ownership:1 year or longer
Bought this radio and sound touch a year ago in january of 2018. Radio is ok. soundtouch will never stay connected to Wifi or Wifi can't be found. spend more time screwing around with the soundtouch then exercising in the basement. Will never buy a sound touch again.
Response from bose.comBy Mohsin_S, Bose Support, January 22, 2019
Hi Darrel,
Thanks for taking the time to write a review of the SoundTouch Wave Music System 4. We're sorry you're experiencing connectivity issues with your system. We recommend that you please try the troubleshooting steps offered here: https://bose.life/2ztQeOA
If you're still having trouble, we are here to assist! We have a dedicated SoundTouch support team who can help and get you back up and running again.
Please contact us through this: https://bose.life/2v8YQJ0
Thanks again.
Thanks for taking the time to write a review of the SoundTouch Wave Music System 4. We're sorry you're experiencing connectivity issues with your system. We recommend that you please try the troubleshooting steps offered here: https://bose.life/2ztQeOA
If you're still having trouble, we are here to assist! We have a dedicated SoundTouch support team who can help and get you back up and running again.
Please contact us through this: https://bose.life/2v8YQJ0
Thanks again.
Written by a customer while visiting bose.com
Customer Rating
1
No better than a fancy I home
on June 2, 2019
Posted by: The Breeze
Gender:Female
Length of ownership:1 month
I wanted to upgrade my original Bose Wave (which still has amazing sound) to the IV and purchased 2 speakers. Bose marketing on this is very misleading. You are lead to believe that it’s easy to stream and integrate all your music /products with the app which simply is not true. You cannot simply stream anything playing on your cd or radio...only computer, iPod, iPad, MP3 returned unit but stuck with two speakers
Response from bose.comBy Charlotte, Technical Support, June 6, 2019
Hello. Thank you for reviewing the Wave SoundTouch Music System IV.
I'm very sorry to hear that you may have felt mislead with marketing materials regarding this device.
SoundTouch works by making your Wave Radio internet compatible so that you can play your streaming services through the speaker. It is just the SoundTouch pedestal that is able to pair with other SoundTouch speakers. I understand that this is frustrating but the SoundTouch can only pass through audio to the Wave Radio and not retrieve audio from the internal audio sources such as CD and AM/FM.
Again, please accept our apologies that this was not made clear for you.
If you have any questions, please do reach out to us.
Have a great day!
I'm very sorry to hear that you may have felt mislead with marketing materials regarding this device.
SoundTouch works by making your Wave Radio internet compatible so that you can play your streaming services through the speaker. It is just the SoundTouch pedestal that is able to pair with other SoundTouch speakers. I understand that this is frustrating but the SoundTouch can only pass through audio to the Wave Radio and not retrieve audio from the internal audio sources such as CD and AM/FM.
Again, please accept our apologies that this was not made clear for you.
If you have any questions, please do reach out to us.
Have a great day!
Written by a customer while visiting bose.com
Customer Rating
5
Bose cd/radio
on March 9, 2022
Posted by: Jean
Gender:Female
Length of ownership:1 month
Nice sound.
It has a very clear sound. Very clear sound
It has a very clear sound. Very clear sound
Written by a customer while visiting bose.com
Customer Rating
1
cant find software update
on April 2, 2016
Posted by: Jack68
Gender:Male
all i get on searches is new product purchase. There is no support!
Response from bose.comBy Julius, Bose Service, April 4, 2016
Hello Jack,
Thank you for your review. We appreciate the feedback. To update the software on the Wave SoundTouch IV system, you would use the SoundTouch app itself. If a SoundTouch system update is available, an update icon (a circle with a downward pointing arrow) will appear to the left of the system icon in the device tray. Also, in the EXPLORE > SETTINGS > Systems > [system name] screen, the UPDATE SOFTWARE button at the bottom of the screen will be enabled.
If you are having other trouble with the update, we are here to help. Please contact our dedicated SoundTouch support group at 800-905-2156. We are available Monday through Friday 9am to 9pm EST.
Thank you for your review. We appreciate the feedback. To update the software on the Wave SoundTouch IV system, you would use the SoundTouch app itself. If a SoundTouch system update is available, an update icon (a circle with a downward pointing arrow) will appear to the left of the system icon in the device tray. Also, in the EXPLORE > SETTINGS > Systems > [system name] screen, the UPDATE SOFTWARE button at the bottom of the screen will be enabled.
If you are having other trouble with the update, we are here to help. Please contact our dedicated SoundTouch support group at 800-905-2156. We are available Monday through Friday 9am to 9pm EST.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound! Bad FM reception
on January 24, 2022
Posted by: Beto79
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] This radio sounds outstanding but the FM reception is not as good as it should be. Purchased the separate radio antennae connection and it did very little to boost reception. Will only give it 4 stars until they can correct this issue especially for the price of this radio.
Written by a customer while visiting bose.com
Customer Rating
4
Great radio but too much bass
on May 12, 2022
Posted by: boseuser
Length of ownership:1 month
I like the radio but there is too much bass even on the lowest setting.
Written by a customer while visiting bose.com