| Customer Reviews Collected from bose.com |
Bose - Wave SoundTouch Music System IV - Silver
Average Customer Rating:
4.1
Rating breakdown 173 reviews
5 Stars
115
4 Stars
17
3 Stars
7
2 Stars
11
1 Star
23
Customer Reviews for Bose - Wave SoundTouch Music System IV - Silver
Customer Rating
5
Excellent sound for the size
on April 11, 2017
Posted by: ghzcss
Gender:Male
I bought this for my clock radio and alarm clock. I do think it is a bit over priced. But love the SoundTouch system capabilities. Has great sound from a very small unit. I have 4 SoundTouch devices and love the ability to play all at once. Or the ability to choose what you hear where. I have everything except the 10 and 20 systems. The more you have the more you want. All excellent products.
Written by a customer while visiting bose.com
Customer Rating
1
Poor reliability
on January 1, 2020
Posted by: Mike624
Gender:Male
Length of ownership:1 year or longer
Bought optional three disc player only lasted 7 months before discs would not eject and jam in player.
Response from bose.comBy Kerri , Customer Support, January 3, 2020
Hi Mike,
I'm sorry to hear that the discs will not eject from your system. Let's see what I can suggest for you!
I would recommend resetting the system. You can do this by unplugging the system for 30 seconds and plugging it back in. This should eject your discs for you.
If this is unsuccessful, please get in contact with us using the details here: https://bose.life/2QtFR5y. We'd love to help you further!
Thanks!
Kerri - Customer Support
I'm sorry to hear that the discs will not eject from your system. Let's see what I can suggest for you!
I would recommend resetting the system. You can do this by unplugging the system for 30 seconds and plugging it back in. This should eject your discs for you.
If this is unsuccessful, please get in contact with us using the details here: https://bose.life/2QtFR5y. We'd love to help you further!
Thanks!
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Worthy improvements worth purchasing
on April 15, 2016
Posted by: CPG
Gender:Male
For those reluctant to make the purchase, I encourage you to do so. My circa 2005 Platinum white BWMS operated flawlessly but the AM reception was problematic and worsened over time even with an AM Terk antenna. I've owned the IV now for 7 months now and LOVE It.
Pros:
Pros:
Bluetooth integration, Pandora, all my overnight Internet AM talk radio stations around the country a new world for me. No more rotating the wave for better am reception!
Espresso color is native plastic not spray painted, I love the finish, it blends in with my existing electronic components and will never yellow up over time like the Platinum white did with age. Smooth to the touch and no ugly horizontal lines to see speaker drivers, now a nice mesh design!
Remote control was substantially improved, the tactile "button travel" is vastly easier to pressure, no more finger fatigue, with the former bubble time button and the rubberized coating gives it a premium build quality.
Legendary Wave guide technology has not changed with IV, great room filling sound.
Easy management of all your music library on Bose App, I never use my CD player any longer with all the choices and device choices, laptop, tablet and smartphone.
Cons:
Would like to see Spotify free service added to Bose App, Pandora free has a lot of ads. I realize customers can pay for both subscriptions and avoid ads but having a choice would be better particularly with all the interrupted ads, listeners need to listen to before proceeding.
Would like to see Spotify free service added to Bose App, Pandora free has a lot of ads. I realize customers can pay for both subscriptions and avoid ads but having a choice would be better particularly with all the interrupted ads, listeners need to listen to before proceeding.
I would like Bose engineers to add back the timer 1 minute fading volume, vs abruptly shutting off, it was a staple the BWMS for years and many customer still do like to go to bed listening, it was a nice warning signal for the last 60 seconds to hit the sleep button again for more listening. Optionally, due to this feature being removed from IV, I think Bose engineers should have increased the minute sleep timer from a max of 90 to 120 minutes.
On balance, The Bose Wave IV is worth every penny for the sound quality and now wireless music integration for multiple devices.
Written by a customer while visiting bose.com
Customer Rating
5
High Quality , Great Features
on March 19, 2016
Posted by: tito
Gender:Male
Excellent Sound system , all I need for Audio , Great Sound Quality (Rich , Clear and high sound while speaker is small) , I like It , I thanks Bose for this Magnificent Sound touch , it is also easy to use , easy to pair smart phones , tablets and I pad , Great design , Hope in future to provide system with EQ in different modes
Written by a customer while visiting bose.com
Customer Rating
1
My system won't hold the programing
on August 2, 2020
Posted by: msl
Gender:Male
Length of ownership:1 year or longer
My Sound wave won't hold the pairing between phone app and speakers
Response from bose.comBy nicole leboeuf, Global Customer Service, August 5, 2020
Hey,
Very sorry to hear about the trouble you are having with maintaining a connection from the SoundTouch app to your system. As we have limited information, it would be beneficial if you could reach out to our customer support in order to resolve this problem so you can truly enjoy all features of your system. http://bose.life/globalsupport
Thanks,
Charlotte - Customer Support
Very sorry to hear about the trouble you are having with maintaining a connection from the SoundTouch app to your system. As we have limited information, it would be beneficial if you could reach out to our customer support in order to resolve this problem so you can truly enjoy all features of your system. http://bose.life/globalsupport
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Posted by: nccmking
Gender:Male
Verified Purchase:Yes
I purchase the new touch system and love all of the updates. Bose continues to be the system of choice with its rich, full, professional sound output.
Written by a customer while visiting bose.com
Customer Rating
1
DISSAPPOINTING
on September 12, 2017
Posted by: ACE Quality Seeker
Gender:Female
I bought this speaker today and will return it tomorrow. The instructions lead me down a dead end. I had to go to YouTube for instructions. One video had me download the software to my computer. That didn't work. After looking at 5 more YouTube reviewers, I finally found one that instructed me to search for the Bose speaker in my Wi-Fi settings on my phone. After 2 hours I finally got it setup. The sound quality is superb. But. The volume is is pathetic. Im 57 but I still like my music loud. If I have a get together, I want my guests to be able to hear the music. My little Bose Soundlink gets more volume that this system. Step up Bose. Don't rely on your former grandeur to keep you an industry leader. Maintain the quality you are known for. There are brands out there with food sound quality AND volume.
Response from bose.comBy Brian_M, Bose Support, October 5, 2017
Hello,
Thank you for taking the time to share your experience with the Wave SoundTouch music system IV. We're happy to hear that you enjoy the sound quality of this system! I'm sorry to hear that the volume isn't playing as loud as expected, and that you experienced difficulties during the setup process. The system should certainly be able to play quite loud. Our SoundTouch systems were also engineered to provide a user-friendly setup process. If you still have the speaker, we'd love the opportunity to help! Please give us a call at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 8 PM EST.
Thanks again for your feedback, and have a great day!
Thank you for taking the time to share your experience with the Wave SoundTouch music system IV. We're happy to hear that you enjoy the sound quality of this system! I'm sorry to hear that the volume isn't playing as loud as expected, and that you experienced difficulties during the setup process. The system should certainly be able to play quite loud. Our SoundTouch systems were also engineered to provide a user-friendly setup process. If you still have the speaker, we'd love the opportunity to help! Please give us a call at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 8 PM EST.
Thanks again for your feedback, and have a great day!
Written by a customer while visiting bose.com
Customer Rating
5
Wonderful sound
on May 3, 2019
Posted by: Laurie
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] Best sound I've experienced ever. I love this system.
Written by a customer while visiting bose.com