| Customer Reviews Collected from bose.com |
Bose - Wave SoundTouch Music System IV - Silver
Average Customer Rating:
4.1
Rating breakdown 173 reviews
5 Stars
115
4 Stars
17
3 Stars
7
2 Stars
11
1 Star
23
Customer Reviews for Bose - Wave SoundTouch Music System IV - Silver
Customer Rating
5
I just love Bose.
on December 12, 2019
Posted by: Don
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I have an old Bose and I just wanted to upgrade and love it too.
Written by a customer while visiting bose.com
Customer Rating
5
sound
on February 28, 2020
Posted by: Joann
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I brought one 10 years ago and I just love it can not live without one.
Written by a customer while visiting bose.com
Customer Rating
5
Works great with voice commands
on December 26, 2019
Posted by: don
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] This unit has great sound too! I wish it could hold more cd"s like my older unit.
Written by a customer while visiting bose.com
Customer Rating
2
Expected more
on January 14, 2017
Posted by: Lauren
Gender:Female
This was a Christmas gift for my Mom. We have rhapsody, now Napster accounts. We wanted my mom to enjoy her favorite songs, on a Bose, without YouTube'ing songs. Really wish it was just the regular Bluetooth that just simply connected to your phone, versus an app with only the few music apps chosen by Bose (not to include Napster). We also enjoy listening to the radio and thought it would be clear with the digital transceiver; same reception as our last radio. Not the worst, not the Bose I was expecting.
Response from bose.comBy Ryan, Bose Service, January 18, 2017
This is a wonderful holiday gift. We are sure that your mother appreciates it. We are happy to let you know that you can pair this phone directly to the Wave as opposed to using the SoundTouch app over wifi if you'd prefer. Here is a helpful article that explains how to do this:
http://bit.ly/2k0eLBt
If you have further questions, don't hesitate to let us know. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
http://bit.ly/2k0eLBt
If you have further questions, don't hesitate to let us know. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
A Complete Bust
on July 21, 2016
Posted by: Anonymous
Gender:Male
Not only have I never been so disappointed with a Bose product, I have never even imagined being this disappointed with a Bose product. I am a network consultant and I am constantly fighting with this thing to stay connected. I am so sick of it dropping off the network that I do not even turn it on anymore. A complete waste of money. Never again.
Response from bose.comBy Ryan, Bose Service, July 25, 2016
Thank you for reaching out for help with this. We can certainly understand frustration when the SoundTouch portion of the system is not working with the ease of use that our engineers intended. We'd love to help by doing some troubleshooting steps when you are home with the system. You can reach our dedicated line for Soundtouch wireless specialists at 800-905-2156 and we’ll be able to assist.
Written by a customer while visiting bose.com
Customer Rating
5
Love this to play my CD’s
on July 12, 2020
Posted by: Sue
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] The CD player and speakers are wonderful. My only wish would be a multiple CD player that is no longer available. Can I use this unit to play my satellite radio through these speakers?
Written by a customer while visiting bose.com
Customer Rating
4
Almost perfect
on January 28, 2016
Posted by: Metz
Gender:Male
I bought this because of the Bose name. I have other Bose products that I'm very happy with. I needed a new alarm clock so I figured why not a Bose. So far, my only issue with this system is that it doesn't allow you to set your alarm clock to a volume lower than 10. I wake up at 4:15 in the morning, and volume 10 is too loud! I don't know why they would limit your preferred volume to wake up to. Other than that, I love it so far. I'm hoping they will have an update that will fix this issue soon.
Written by a customer while visiting bose.com
Customer Rating
1
CD stuck inside
on December 29, 2018
Posted by: Bao
Gender:Female
Length of ownership:1 week
I bought it 2 days ago, my CD stuck inside. I have to return it. So upset. I cannot connect to my Spotify account unless it is premium.
Response from bose.comBy Mohsin_S, Bose Support, January 7, 2019
Hello Bao,
Thanks for taking the time to provide a review of the SoundTouch Wave Music system. We are sorry for the trouble you're having. In some cases, the shock absorbing grommets used beneath the CD mechanism may come loose. The disc may not eject in this situation because it is obstructed by the faceplate. Turning it upside down may align the two components and allow the disc to come free.
Just to clarify, only premium Spotify accounts and Spotify family accounts can be added as a SoundTouch music source. Free Spotify accounts cannot be added.
If we can be of any assistance to you, please feel free to reach out to us on our community or by phone:
Link to the Community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thanks again.
Thanks for taking the time to provide a review of the SoundTouch Wave Music system. We are sorry for the trouble you're having. In some cases, the shock absorbing grommets used beneath the CD mechanism may come loose. The disc may not eject in this situation because it is obstructed by the faceplate. Turning it upside down may align the two components and allow the disc to come free.
Just to clarify, only premium Spotify accounts and Spotify family accounts can be added as a SoundTouch music source. Free Spotify accounts cannot be added.
If we can be of any assistance to you, please feel free to reach out to us on our community or by phone:
Link to the Community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thanks again.
Written by a customer while visiting bose.com