| Customer Reviews Collected from bose.com |
Bose - Wave SoundTouch Music System IV - Silver
Average Customer Rating:
4.1
Rating breakdown 173 reviews
5 Stars
115
4 Stars
17
3 Stars
7
2 Stars
11
1 Star
23
Customer Reviews for Bose - Wave SoundTouch Music System IV - Silver
Posted by: Cookie
Gender:Female
Verified Purchase:Yes
I love my Bose it take me 10 years before I could purchase one but it was worth the wait
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound
on April 15, 2020
Posted by: Sound hound 87
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I bought this last week and use it more than my more expensive home system.
Written by a customer while visiting bose.com
Customer Rating
5
sound quality
on July 4, 2020
Posted by: phantom
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I had a Harmon speaker but needed more so my wife purchased this item I have been bragging about Bose ,so she got what I wanted .
Written by a customer while visiting bose.com
Customer Rating
1
Poor Bass
on March 20, 2016
Posted by: Dave
Gender:Male
We have been using speakers of other brands in the past. After hearing amazing reviews of Bose systems and seeing the performance at our friend's place we decided to purchase Wave Sound Touch IV. But now after using it for 2 days, I must say I am highly disappointed with the performance of my system. Nice bass - something that I saw in Bose systems was not just there (Must say that sound was nice - just the bass was bad) I changed the placement of system multiple times - but no improvement in bass. I played the same songs that showed high bass with other systems/ Bose system at my friend's place - but when they were played in our system, I couldn't feel the amazing bass associated with Bose systems. I am going to return my system first thing tomorrow morning.
Response from bose.comBy Gary, Bose Service, March 22, 2016
Hello Dave,
We're sorry to read of your disappointing experience with the Wave SoundTouch IV and appreciate that you gave it a chance. Before you return the system, we hope you're aware that the bass level on this system is adjustable and it might have arrived with the bass on a reduced setting.
We encourage you to contact Bose technical service at product_support@bose.com or call 1-800-379-2073 for assistance. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
We're sorry to read of your disappointing experience with the Wave SoundTouch IV and appreciate that you gave it a chance. Before you return the system, we hope you're aware that the bass level on this system is adjustable and it might have arrived with the bass on a reduced setting.
We encourage you to contact Bose technical service at product_support@bose.com or call 1-800-379-2073 for assistance. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
5
Big sound small box!
on March 31, 2020
Posted by: Mike
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] Just got mine, took a little while to set it up. Wow, I can't believe all that sound comes from this little box!!
The app is very helpful and quite easy to use.
LOVE IT!
The app is very helpful and quite easy to use.
LOVE IT!
Written by a customer while visiting bose.com
Posted by: Chuckbing
Verified Purchase:Yes
I have had the Wave SoundTouch IV for 2 weeks now. With Bluetooth and built in Wi Fi, it is the very definition of "Entertainment Sytem". The sound is pure Bose. With so many source options, it can do it all.
Written by a customer while visiting bose.com
Customer Rating
1
sound touch is the worst
on January 21, 2019
Posted by: Darrel
Gender:Male
Length of ownership:1 year or longer
Bought this radio and sound touch a year ago in january of 2018. Radio is ok. soundtouch will never stay connected to Wifi or Wifi can't be found. spend more time screwing around with the soundtouch then exercising in the basement. Will never buy a sound touch again.
Response from bose.comBy Mohsin_S, Bose Support, January 22, 2019
Hi Darrel,
Thanks for taking the time to write a review of the SoundTouch Wave Music System 4. We're sorry you're experiencing connectivity issues with your system. We recommend that you please try the troubleshooting steps offered here: https://bose.life/2ztQeOA
If you're still having trouble, we are here to assist! We have a dedicated SoundTouch support team who can help and get you back up and running again.
Please contact us through this: https://bose.life/2v8YQJ0
Thanks again.
Thanks for taking the time to write a review of the SoundTouch Wave Music System 4. We're sorry you're experiencing connectivity issues with your system. We recommend that you please try the troubleshooting steps offered here: https://bose.life/2ztQeOA
If you're still having trouble, we are here to assist! We have a dedicated SoundTouch support team who can help and get you back up and running again.
Please contact us through this: https://bose.life/2v8YQJ0
Thanks again.
Written by a customer while visiting bose.com
Customer Rating
1
No better than a fancy I home
on June 2, 2019
Posted by: The Breeze
Gender:Female
Length of ownership:1 month
I wanted to upgrade my original Bose Wave (which still has amazing sound) to the IV and purchased 2 speakers. Bose marketing on this is very misleading. You are lead to believe that it’s easy to stream and integrate all your music /products with the app which simply is not true. You cannot simply stream anything playing on your cd or radio...only computer, iPod, iPad, MP3 returned unit but stuck with two speakers
Response from bose.comBy Charlotte, Technical Support, June 6, 2019
Hello. Thank you for reviewing the Wave SoundTouch Music System IV.
I'm very sorry to hear that you may have felt mislead with marketing materials regarding this device.
SoundTouch works by making your Wave Radio internet compatible so that you can play your streaming services through the speaker. It is just the SoundTouch pedestal that is able to pair with other SoundTouch speakers. I understand that this is frustrating but the SoundTouch can only pass through audio to the Wave Radio and not retrieve audio from the internal audio sources such as CD and AM/FM.
Again, please accept our apologies that this was not made clear for you.
If you have any questions, please do reach out to us.
Have a great day!
I'm very sorry to hear that you may have felt mislead with marketing materials regarding this device.
SoundTouch works by making your Wave Radio internet compatible so that you can play your streaming services through the speaker. It is just the SoundTouch pedestal that is able to pair with other SoundTouch speakers. I understand that this is frustrating but the SoundTouch can only pass through audio to the Wave Radio and not retrieve audio from the internal audio sources such as CD and AM/FM.
Again, please accept our apologies that this was not made clear for you.
If you have any questions, please do reach out to us.
Have a great day!
Written by a customer while visiting bose.com