| Customer Reviews Collected from bose.com |
Bose - Wave SoundTouch Music System IV - Silver
Average Customer Rating:
4.1
Rating breakdown 173 reviews
5 Stars
115
4 Stars
17
3 Stars
7
2 Stars
11
1 Star
23
Customer Reviews for Bose - Wave SoundTouch Music System IV - Silver
Customer Rating
1
cant find software update
on April 2, 2016
Posted by: Jack68
Gender:Male
all i get on searches is new product purchase. There is no support!
Response from bose.comBy Julius, Bose Service, April 4, 2016
Hello Jack,
Thank you for your review. We appreciate the feedback. To update the software on the Wave SoundTouch IV system, you would use the SoundTouch app itself. If a SoundTouch system update is available, an update icon (a circle with a downward pointing arrow) will appear to the left of the system icon in the device tray. Also, in the EXPLORE > SETTINGS > Systems > [system name] screen, the UPDATE SOFTWARE button at the bottom of the screen will be enabled.
If you are having other trouble with the update, we are here to help. Please contact our dedicated SoundTouch support group at 800-905-2156. We are available Monday through Friday 9am to 9pm EST.
Thank you for your review. We appreciate the feedback. To update the software on the Wave SoundTouch IV system, you would use the SoundTouch app itself. If a SoundTouch system update is available, an update icon (a circle with a downward pointing arrow) will appear to the left of the system icon in the device tray. Also, in the EXPLORE > SETTINGS > Systems > [system name] screen, the UPDATE SOFTWARE button at the bottom of the screen will be enabled.
If you are having other trouble with the update, we are here to help. Please contact our dedicated SoundTouch support group at 800-905-2156. We are available Monday through Friday 9am to 9pm EST.
Written by a customer while visiting bose.com
Customer Rating
5
Loving my Music System IV
on October 2, 2020
Posted by: Rbm
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I received my System IV on August 25, 2020 and have really enjoyed it. I have connected with the XM radio service, Amazon Music, TuneIN and Pandora. But the thing I like the most is being able to play the music I have stored on my desktop computer.
Written by a customer while visiting bose.com
Customer Rating
5
Exceeds expectation..
on September 9, 2016
Posted by: Boseman
Gender:Male
Well done Bose team....
I have purchased many Bose products in the past, but with the purchase of this one....what Can I say.....?
Excellent proformance all around...
Well done Bose team and a Big Thank you....keep it up..
I have purchased many Bose products in the past, but with the purchase of this one....what Can I say.....?
Excellent proformance all around...
Well done Bose team and a Big Thank you....keep it up..
Written by a customer while visiting bose.com
Customer Rating
5
Such a great sound
on September 30, 2020
Posted by: tomatoes are red
Gender:Female
Length of ownership:6 months
[This review was collected as part of a promotion.] I bought my first Bose about six months ago and it is in the living room. I love the sound so well, I bought another one for the basement as that is where I work in my home. Spend more time there than upstairs. I am set for life now with my music.
Written by a customer while visiting bose.com
Customer Rating
2
Love SoundTouch but ...
on December 5, 2015
Posted by: UNXADM
Gender:Male
I have a SoundTouch 20 and a SoundTouch Portable. I bought as a gift another SoundTouch 20. All of which had AirPlay. I was in the market for another SoundTouch 20 or 30 but as I was reading up on the units I realized Bose removed AirPlay in favor of Bluetooth. I've had several Bluetooth speakers and I have to say the reliability of Bluetooth for me was pretty bad. Now, I really like SoundTouch (a lot), but the lack of AirPlay means it's time for me to look elsewhere as I feel Bluetooth is a step backwards.
Response from bose.comBy Julius, Bose Service, December 7, 2015
Hello UNXADM,
Thank you for the review. We appreciate it, especially as you own and use several other SoundTouch products. We take what our customers have to say seriously and welcome feedback.
We are sorry to hear of your previous experience with Bluetooth. The new Series III SoundTouch systems support Bluetooth as it is a much more popular and widely available technology that allows you to connect many more devices to your SoundTouch products. In addition, that Bluetooth audio can then be rebroadcast to all of your SoundTouch products (including your older ones). While the new SoundTouch systems do not support AirPlay, the older ones still will and we feel that Bluetooth will help more customers connect many more devices to enjoy even more music via WiFi.
If you have any questions about your SoundTouch products, please contact our dedicated SoundTouch support team at 800-905-2156. We are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for the review. We appreciate it, especially as you own and use several other SoundTouch products. We take what our customers have to say seriously and welcome feedback.
We are sorry to hear of your previous experience with Bluetooth. The new Series III SoundTouch systems support Bluetooth as it is a much more popular and widely available technology that allows you to connect many more devices to your SoundTouch products. In addition, that Bluetooth audio can then be rebroadcast to all of your SoundTouch products (including your older ones). While the new SoundTouch systems do not support AirPlay, the older ones still will and we feel that Bluetooth will help more customers connect many more devices to enjoy even more music via WiFi.
If you have any questions about your SoundTouch products, please contact our dedicated SoundTouch support team at 800-905-2156. We are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Posted by: Net
Gender:Female
Verified Purchase:Yes
House warming gift for an important person in my life
Written by a customer while visiting bose.com
Customer Rating
1
Blank screen
on July 1, 2019
Posted by: Vickie
Gender:Female
Length of ownership:1 year or longer
I purchased this in 2018 when just moving into our new home. I placed it aside and came back to it after things settled. The screen is blank. I cannot do setup because the screen is blank! Cannot see anything. The Bose website was NO help whatever. I hate my Bose! I would not recommend. Website is awful!
Response from bose.comBy Tegan M , Bose Support , July 4, 2019
Hello,
Thank you for taking the time to review your Wave SoundTouch IV Music System. We are very sorry to hear that you have been experiencing this issue with your systems screen no longer working. We would love to do what we can to get this issue resolved, please contact your regions product support team who will be more than happy to help.
Thank you again for your feedback.
Thank you for taking the time to review your Wave SoundTouch IV Music System. We are very sorry to hear that you have been experiencing this issue with your systems screen no longer working. We would love to do what we can to get this issue resolved, please contact your regions product support team who will be more than happy to help.
Thank you again for your feedback.
Written by a customer while visiting bose.com
Customer Rating
5
great sound
on February 5, 2019
Posted by: julwin
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] we enjoy the wonderful sound and hope to enjoy it for a long time
Written by a customer while visiting bose.com