| Customer Reviews Collected from bose.com |
Bose - Wave SoundTouch Music System IV - Silver
Average Customer Rating:
4.1
Rating breakdown 173 reviews
5 Stars
115
4 Stars
17
3 Stars
7
2 Stars
11
1 Star
23
Customer Reviews for Bose - Wave SoundTouch Music System IV - Silver
Customer Rating
5
Outstanding System !!!
on September 28, 2020
Posted by: tech713
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Had this system for about 2 months. Setup was simple and quick. The quality is phenomenal and the sound is top gear. Overall, this is OUTSTANDING.
Written by a customer while visiting bose.com
Customer Rating
5
Love the Bose
on January 4, 2021
Posted by: CherylP
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] Beautiful design, amazing sound and love the ability to sync online streaming services to the Bose.
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic Experience
on May 22, 2020
Posted by: Yvonne
Length of ownership:1 month
[This review was collected as part of a promotion.] We bought this a about 8 weeks ago and have enjoyed it ever since. We've owned the more "classic" Wave sound systems but upgrading to the SoundTouch was one of the best decisions we've made.
Written by a customer while visiting bose.com
Customer Rating
5
great upgrade
on June 24, 2020
Posted by: Kep
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I bought this as an upgrade to my old Wave system.
it is much more useful with the added networking capabilities and the sound as always is great!
it is much more useful with the added networking capabilities and the sound as always is great!
Written by a customer while visiting bose.com
Customer Rating
5
MY BOSE
on September 17, 2020
Posted by: cruzsr
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I HAVE WANTED A BOSE RADIO FOR A LONG TIME, IT WAS WORTH THE WAIT
Written by a customer while visiting bose.com
Customer Rating
4
I wish it had a sound equalization feature.
on March 8, 2017
Posted by: Rick
Gender:Male
I liked the easy setup and blue tooth compatibility. The system is powerful and clean when playing CD's at moderate volume but I wish Bose would provide an app to allow user to enhance certain frequencies, particularly the high end. At lower volumes and with streamed music these frequencies are just not distinct, even with the bass reduced..
Written by a customer while visiting bose.com
Customer Rating
2
BUMMER
on July 1, 2020
Posted by: BIRDY
Length of ownership:6 months
THIS IS THE SECOND SUCH WAVE SOUNDTOUCH I'VE BOUGHT AND TRASHED FOR THE SAME REASON.
I HOPED TO USE ITS RADIO AS WELL AS TO PLAY CDS. EACH WAVE PERFORMED
WELL ENOUGH FOR 5 OR 6 MONTHS, THEN BEGAN TO EAT THE CDS. LITERALLY.
IT CREATED VISIBLE/AUDIBLE INCISIONS IN THE CDS OR ABORTED THE FINAL
MOVEMENTS. OR BOTH.
I KNOW (TOO WELL) THAT CDS ARE PASSE. AND THAT THIS BOSE ITERATION
IS PROB ITS LAST.
BUT TO PRODUCE AND SELL SUCH FAILED PRODUCTS IS DISGRACEFUL.
I BUY BOSE FOR ITS MUSIC SYSTEM.
I STILL GET THE RADIO.
LOST THE MUSIC MONTHS AGO.
AM VERY DISAPPOINTED. INDEED, BITTER.
I HOPED TO USE ITS RADIO AS WELL AS TO PLAY CDS. EACH WAVE PERFORMED
WELL ENOUGH FOR 5 OR 6 MONTHS, THEN BEGAN TO EAT THE CDS. LITERALLY.
IT CREATED VISIBLE/AUDIBLE INCISIONS IN THE CDS OR ABORTED THE FINAL
MOVEMENTS. OR BOTH.
I KNOW (TOO WELL) THAT CDS ARE PASSE. AND THAT THIS BOSE ITERATION
IS PROB ITS LAST.
BUT TO PRODUCE AND SELL SUCH FAILED PRODUCTS IS DISGRACEFUL.
I BUY BOSE FOR ITS MUSIC SYSTEM.
I STILL GET THE RADIO.
LOST THE MUSIC MONTHS AGO.
AM VERY DISAPPOINTED. INDEED, BITTER.
Response from bose.comBy nicole leboeuf, Global Customer Service, July 3, 2020
Hey Birdy,
I'm sorry that you're experiencing some problems with the CD player on your Wave system. It's really strange that your CDs are becoming damaged after being inserted into the system. Your system does come with a 1-year warranty period so if you've only had it for 5 or 6 months we'll be able to repair the system at no cost. If the system is older, we have some great options available. http://bose.life/globalsupport
Thanks,
Charlotte - Customer Support
I'm sorry that you're experiencing some problems with the CD player on your Wave system. It's really strange that your CDs are becoming damaged after being inserted into the system. Your system does come with a 1-year warranty period so if you've only had it for 5 or 6 months we'll be able to repair the system at no cost. If the system is older, we have some great options available. http://bose.life/globalsupport
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Great Product when it works
on April 13, 2020
Posted by: TxTerp
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I received my SoundTouch IV in July 2018 as a birthday present and shortly after that had to send it in for servicing. WiFi connection wasn't working. I would highly advise the Buyer to be somewhat Tech Savvy as you will have to re-pair the WiFi connection periodically. Fast forward to today and the system is back at the Repair Facility (now on my nickel) to again repair the WiFi connection feature. If you don't mind an expensive AM FM Radio / CD Player this is the system for you. I wrote the first repair off to Infant Mortality Failure but having the same failure again in 2 years leads me to think that there is a flaw in the design of the WiFi connection feature. i have several Bose Products and this is the only one that I've ever had problems with so I'm giving them the benefit of the doubt and a second chance to fix my SoundTouch System.
Response from bose.comBy Andy, Customer Support, April 14, 2020
Hey,
It's great to hear of your continued support of Bose products! Sorry to hear that you've had to book this system in for repair - this is highly unusual. Happy to hear that our customer service team managed to resolved these issues for you.
In the unlikely event you experience difficulties setting up your speaker, our helpful guide at https://bose.life/327W18K will talk you through the process.
Andy - Customer Support
It's great to hear of your continued support of Bose products! Sorry to hear that you've had to book this system in for repair - this is highly unusual. Happy to hear that our customer service team managed to resolved these issues for you.
In the unlikely event you experience difficulties setting up your speaker, our helpful guide at https://bose.life/327W18K will talk you through the process.
Andy - Customer Support
Written by a customer while visiting bose.com